VINCENTFERRETTI

848-***-****

adav2y@r.postjobfree.com

Goal focused Service Delivery Manager/Project Manager who gets the job done. Part of the team to successfully integrate $32 Billion acquisition focusing on compliance and ITIL Service Delivery Process transition. Led Process Improvement/Transition projects including Data Security and Process Automation.

EXPERIENCE

FEB 2017 – PRESENT

PROJECT MANAGER/BUSINESS SYSTEMS CONSULTANT, wells fargo

Brought on as part of the transition team for the $32 Billon acquisition of GE Commercial. Insured 100% completion of internal compliance requirements met. Assisted in orientating the internal ITIL service delivery processes. Responsible for completing updates in REMEDY CMDB for support teams. Developed management reports using SQL and Excel. Manage semi-annual compliance review insuring 100% completion on schedule.

AUG 2016 – DEC 2016

SENIOR PROJECT MANAGER, merck & co, Inc. (contract)

Part of the PMO managing multiple projects concurrently. Led software deployment automation project utilizing Application Release as a Service (ARaaS) technology along with VMWARE vRA to reduce deployment time by 60%. Developed REST API for REMEDY to facilitate future automation projects. Developed frontend portal to facilitate automated software ordering and approvals.

APR 2016 – AUG 2016

ITIL INCIDENT/PROBLEM/CHANGE MANAGER, john wiley and sons (contract)

Facilitated the transition to IBM support for applications running on AS/400 and SAP platforms. Reduced the Incident backlog by 50%.

SEPT 2015 – FEB 2016

ITIL INCIDENT MANAGER, NJM Insurance (contract)

Supporting New Jersey Manufacturers Insurance Group Incident Management across application and infrastructure insuring SLA compliance.

MAY 2013 – MARCH 2015

PROBLEM MANAGER, HCL America

Implemented updated Incident/Change management processes along with the implementation of Problem Management for UBS. Responsible for reporting metrics and Problem status to managing partners. Problem management proved key in identifying support deficiencies and implementing improved monitoring and alert procedures.

AUG 2012 – MAY 2013

ADJUNCT PROFESSOR, Monmouth University

Working at the Leon Hess Business School teaching Introduction to Computing. The course focused on IT infrastructure and Security along with Intermediate MS Office training.

APR 2011 – JUNE 2012

INFRASTRUCTURE PROJECT MANAGER, aig (contract)

Member of the Infrastructure PMO team managing multiple projects concurrently. Part of Next Gen Data Center transition project team migrating 1000+ application while updating the underlying infrastructure. Developed transitional Change and Release processes for transition from ServiceNow to Remedy ITSM tools. Updated NICE Call Recording/Management infrastructure insuring data and systems disaster recovery capabilities and providing long term storage requirement analysis.

AUG 2010 – NOV 2010

SERVICE DELIVER LEAD APPLICATION SUPPORT, Bridgewater associates (contract)

Brought on board under a three-month project to lead a team at the customer site. The project was responsible for the development of Alert Management processes. Responsibilities included the development of training material, review and improvement of Incident and Problem Management.

NOV 1987 – MAR 2010

SERVICE DELIVERY MANAGER, Merck & Co., Inc.

Led team of six supervisors and thirty-nine support technicians supporting thirteen thousand customers in North America, Singapore, and Brussels with a 95% customer satisfaction rating. Managed a $5 million multi year project to consolidate and upgrade the global

EDUCATION

DEC 2006

MBA, university of Maryland University College

DEC 2006

MS IN TECHNOLOGY MANAGEMENT, University of Maryland University College

SKILLS

Project Management

Six Sigma

Continuous Process Improvement

Business Process Management

ITIL

Communications Skills

Decision Processing

Team Building

Contact this candidate