Sales Representative Customer Care
Resume:
Mohamed Ibrahim
Alekhtiar
Store Leader
Profile
I am a store leader with 10 years of work experience within the field of customer services. I am looking for a position in a stable company where I can use my skills to their full potential .
Related to my job :
Archiving
Administration
Logistics
Quality
Training
Recruiting
Contact
Elnakhel st. from Gamila bu hreed st., Elsiouf .
Alexandria,
Egypt.
*********@*****.***
Marital status : married
Army status : exempt
Skills
English – Advanced
Excel – Advanced
Outlook – Advanced
Self-learning – Advanced
Work Experience
Store Leader …
Vodafone, Egypt.
2015 – till now
Alex Abukir Express store – Alex Agamy Express store – Elmarg Eldawaran Express store .
Started as a sales representative, worked to developing my KPI’s through self-learning, in a short time I worked as a store in-charge, started to help my team to develop themselves and recommended one of those to lead another store, after getting my title I submitted a plan to monitoring store performance to get a better rank .
Achievements :
First rank on Alexandria for June, July 2019 .
Developed my team, through promoting one of them as a store leader.
And did it for two of them.
Developed my team, through learning to being the best team with good knowledge.
My daily duty description :
-Have an organized team with priorities to get the best quality.
-Generating reports to find weakness points and strength points is highly priority to us.
-Customer requirements.
-Logistics routine .
-Archiving routine .
-Quality requirements of raw materials with suppliers.
-Investigating and setting standards for quality, security and health & safety.
-Standards at both national and international level.
-Team KPI’s and quality.
-Recording, analysing and distributing statistical information.
Barista – customer care agent .
Alshaya, Egypt. “ STARBUCKS COFFEE “
2011 - 2015
My career as a customer service started from here, started as a BARISTA following beverage routine and caring to follow the high standards of quality and health and safety. Didn’t have the title but worked as a shift leader, being avoid complains and customer dissatisfaction was my highly priority. I was following up with lose prevention department to avoid any losses
3rd. comes – casual dining
Four season hotel
2010 - 2011
Worked as a 3rd comes for one year, left because I was under the irregular labour, but it gave to me a good experience specially I was still didn’t graduate .
3rd. comes – part time job .
AbouOuf restaurant – the capital Khartoum – Sudan
2009 - 2010
Worked as a 3rd comes for three months, left because It was a deal, just to open new restaurant and giving enough training for the new comers of chef stewards from south Sudan .
Education
Bachelor degree – touristic management
The High Institute of touristic management and restoration
AbuQir – Alexandria. Passed
2010 - 2014
Finished Art of Management course - English
“Swiss e-learning institute”
Soft skills course
“Nahdet El-Mahrousa” foundation & “I career” recruitment agency
Hobbies & interests
I love Running and cycling.
I also enjoy reading motivational books and watching motivational videos.
Notes -
I hereby declare that all the particulars stated above are true to the best of my knowledge and belief.
References are available on request.
Current monthly salary 3800:4000 EGP.
Reason behind migration to another company is desire to relocate to Alexandria, where my wife and my sons .
Contact this candidate