Krystal Nelson

Upper Marlboro, MD ***** 301-***-****

adav16@r.postjobfree.com

Authorized to work in the US for any employer

Work Experience

Junior IT Helpdesk

Community Connections, Inc. - Washington, DC August 2017 to Present

Acts as the first level of introductory contact and support for end user problems to the Helpdesk by answering phones, emails and tickets

Monitors Helpdesk ticket queue to ensure tickets are appropriately created/assigned/worked and escalated as required.

Provides thoughtful and logical solutions to user issues of simple to complex nature to ensure user satisfaction and productivity

Keeps end-users updated per SLAs as to ticket status and remediation.

Brief new employees on IT related information that is needed to know.

Set up all HP Laptops for users.

Control Verizon accounts regarding IT equipment.

Procurement Assistant

Voice of America- Washington, DC

July 2015 to July 2017

•Receives incoming phone calls and forward calls to appropriate staff members.

•Responds to or initiates telephone calls.

•Must have the ability to create/maintain/update spreadsheets as necessary.

•Receive and sign for Federal Express and United Parcel Service express deliveries.

•Type general documents, correspondence, memoranda and reports as needed.

•Hand carries memos, correspondence or office material to other IBB/VOA offices as necessary.

•Make photocopies/scan documents/fax documents.

•Prepare contract documentation or contract modifications for review and signature by IBB Contract Specialists.

•Perform contract administration duties, such as ensuring that deliveries are made, and payments are completed.

•Ensure contract functions are entered in the Momentum procurement system.

•Prepare correspondence to the program offices and/or contractors involving procurement issues for review and signature by IBB Contract Specialists.

•Report awards to the Federal Procurement Data System Next Generation (FPDS-NG).

•Ensure that all required supporting documents are in accordance with Federal Acquisition Regulation (FAR), and other applicable laws and regulations for review and signature by IBB Contract Specialist.

Program Facility Aide II

Show Place Arena - Upper Marlboro, MD August 2013 to January 2019

Showplace Arena, Terri Kramer 14900 Pennsylvania Ave. Upper Marlboro, MD 20772 301-***-****

•Collected tickets for seated and non-seated events from all patrons

•Responsible for providing data on number of ticket stubs vs. tickets actually sold

•Manage traffic in a safe and orderly way for exiting guests

•Administrative duties

Customer Service telephone calls

Faxing

Filing

•Responsible for checking toner inventory and replacing old cartridges

Education

Bachelor's in Business Administration

UMUC - Largo, MD

May 2019

High school or equivalent

Frederick Douglass High School - Upper Marlboro, MD

May 2014

Skills

Excel, MS Excel, MS PowerPoint, MS Word, PowerPoint

Additional Information

Skills & Training Organizations

MS Word

MS PowerPoint

MS Excel

Apple Software

Types 60 words per minute

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