Front Office Customer Care

Professional Objective

To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.

Personal Information

Date of Birth : 25.11.1985

Gender : Male

Marital Status : Married

Nationality : Indian

Father’s name : G. Santhosham

Passport number : M1231535

Languages known : English, Hindi, Kannada. Tamil, Telugu and Malayalam

Hobbies : Playing Cricket, Cooking and Singing

Experience

KIMS QATAR MEDICAL CENTER ( Wakrah –Qatar) July 2017 – October 2019

Front office Executive / Receptionist

Monitoring front office operations

Greeting and Addressing patients and addressing their complaints

Registering and booking appointments to the patients

Attending phone calls and answering the queries

QUIKR INDIA PVT LTD, Mysore (INDIA) Jan 2016 – May 2017

Sr. Team Leader (Both offline and Online)

Online advertising portal

Focused on the category – Quikr ‘Services’

Enrolling customers to post their advertisements in Quikr.com portal to promote their business, organizations and companies

Handled team of executives. Weekly and Monthly sales reports were sent to Regional Manager. Day to day reports like Attendance, Collating Daily work report, appointments, prospects, sales report, Daily allowances, cold calls and follow-ups were maintained

Awarded for reaching sales target and flawless team performance

PESTRON RENOVATION AND DESIGN, MALAYSIA Mar 2014 – Dec 2015

Customer Care and Marketing Executive

Finding new prospects relating to house and office renovation

Finding new prospects relating to new office and house construction

Marketing the services of the company

Customer care and Grievance handling

Managing the old and the new customer relationship

Maintaining the sales records of the company

Flawless online Sales achievement

IT Intellectuals, Bangalore - India Sep 2009 – Feb 2014

Customer service executive 3 years – Team Lead 2 years

Joined as Monitoring Analyst and later promoted to Team Leader

Interacting with US clients and Customers

IT Intellectuals is a channel partner with KWE logistics

Defining priorities and solving customer queries

Escalating the server errors to the technicians

Education

INDIAN SCHOOL OF BUSINESS MANAGEMENT – BANGALORE

2014

Bachelor in Management Studies (BMS – Sales Management)

MIFSE – MYSORE 2010

Diploma in Fire and Safety Engineering

SDCMS College – KOLAR 2004

PUC (PCMB)

SEVENTH DAY ADVENTIST ENGLISH HIGH SCHOOL – KOLAR 2001

SSLC

SKILLS

1.SOFT SKILLS

Good presentation skills

Initiative, Adaptive and Flexible

Managing and measuring work

Embracing change and business perspective

2.VALUES and STRENGTH

Positive team and family spirit

Support team member excellence and happiness

Ethical

Results first

Research Orientation

Team Player

3.TECHNICAL SKILLS

Microsoft Office

Online AND offline Marketing skills

Declaration

The above mentioned details are true to the best of my knowledge and belief

Thanks and Regards,

Wilson. S

Qatar

Wilson. S

Front Office Operations

Contact : +974-********

Whatsapp : +91-953*******

E-mail : ***************@*****.***

Skype ID : wilson.s01

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