Jamele C. Mounger adav0r@r.postjobfree.com / 414-***-****

Objective

Obtain a position that utilizes my education and experience while making positive contributions to my employer, along with opportunities for professional growth and advancement.

Education

Milwaukee School of Engineering - Graduation May 2020 - Master of Science in Engineering Management

ITT Technical Institute - June 2002 - Bachelor of Applied Science in Electronics Engineering

Employment

May 2019 – Present Contract Project – Eaton – Watertown, WI

Technical Support Engineer

Assist with start-up, programming, troubleshooting and repair of VFDs; Provide verbal and written technical support for internal and external customers through various channels including phone, email, FAQs and technical documentation creation; Update and create technical documentation relating to technical customer support of Eaton's variable frequency drives; Support occasional quality investigations/product line objectives through product application analysis & literature review; Develop new tools, standard work processes / maintain easily accessible database of resources to convey field and claim information throughout product line

April 2017 – April 2019 Generac Power Systems - Waukesha, WI

Technical Service Representative

Provide technical assistance and authorizing warranty repairs; Receiving and responding to dealer calls within a call center environment; Gathering and documentation of product failure information.Troubleshooting to resolve technical issues with the product in the field. Instructing on warranty systems and submit claims electronically.

February 2016 - November 2016 University of Wisconsin-Milwaukee

Senior Electronics Technician

evaluating/maintaining video surveillance equipment and systems on campus & in patrol cars;managing security projects;coordinating equipment installations;operating/maintaining equipment;repairing, upgrading & troubleshooting software and hardware;providing ongoing technical assistance and support

November 2014 - December 2015 Contract Project - Master Lock - Oak Creek, WI

Quality Assurance Technician II

comply with quality & production process, work instruction, documentation configuration control, non-conforming & rework documentation requirements and operates to ensure production of a quality device that conforms to the highest standards

April 2014 - September 2014 Contract Project - Precision Rail - Oak Creek, WI

Electrical Service Engineer

upkeep, diagnosis and repair of EE systems, isolate faults and resolve electrical system malfunctions of varying degrees, power and distribution systems, design validation plan and report(DVPR), failure mode and effects analysis(FMEA),product development support; Java; electrical harness design, PLC programming, testing & troubleshooting

December 2013 - March 2014 Contract Project - WE Energies - Pewaukee, WI

Electric Meter Installer

replacement and validation of electric meters including single and poly-phase meters

March 2013 - Nov 2013 Contract Project - PMMI - Franklin, WI

Certified Technical Trainer

responsible for developing and conducting training programs for customer personnel both in house and in the field. Allen Bradley PLC’s, Ladder Logix, schematics, motor’s, VFD’s, analog and digital circuits

October 2011 - March 2013 - RockTenn Co.- Milwaukee, WI

Technical Support Rep

provides technical support to users by researching and answering questions, identifying/troubleshooting problems, guiding through corrective steps, improve references through writing and maintaining documentation, developing and conducting of training programs for customer personnel both in house and in the field;Supporting windows and Linux platforms

Sep 2008 - Aug 2011 Rockwell Automation Mequon WI

Technical Support Engineer

provide support to customer/users where the product is highly technical or sophisticated in nature

respond to situations where first-line support has failed to isolate or fix problems in malfunctioning equipment or software

support field engineers, technicians and personnel who are diagnosing, troubleshooting, repairing and debugging systems

report design, reliability and maintenance problems, manage documents using SAP, IFS, Oracle & Microsoft SQL

assist with software installation; On site & over the phone training;Supporting Linux & Windows Software platform

Nov 2007 - June 2008 GE Healthcare Waukesha WI

Supplied Material Quality Engineer

write quality inspection instructions and completes inspection of material; perform functional and performance testing; identify discrepant material lots found during inspection and notify supplier to drive corrective action as required

Aug 2004 - Nov 2007 Smiths Medical PM, Inc. Waukesha WI

Technical Support Representative

provide product usage assistance / application support to solve problems and alleviate concerns regarding equipment

act as the liaison between the customers, customer service department, technical service and marketing departments

assist in the investigation of customer complaints regarding quality, specifications, use and delivered condition of product

Jul 2003 - Mar 2004 GE Medical Systems Waukesha WI

Advanced Test Technician

testing, troubleshooting and verification of software and hardware systems

record software defects and evidence of results; responsible for installation, calibration and upkeep of equipment

Special Skills

Strong understanding of logistics and scheduling multiple training events

Work as part of a team to increase and maintain the quality of service and speed of response time

Providing knowledge and accurate information to internal and external customers

Facilitating weekly/monthly scheduling and metric review meetings

Desire to make others comfortable, especially with technical matters

Excellent written and verbal communicator. Professional, patient and good listener.

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