Assistant Customer Service
Resume:
*** ******* **. *******, ** M*J *A* 226-***-**** ************@*****.***
November 20, 2019
All Languages Ltd.
M4W 3T1
Toronto, ON
Re: Receptionist/Junior Translation Coordinator.
Dear All Languages Ltd hiring team
Please accept my resume as application for the position of Receptionist/Junior Translation Coordinator.
Having worked for three years at the Casa de la Memoria Museum in Medellín Colombia
(House of Memory Museum) I have had the opportunity to understand the importance of assertive communication to achieve transformative experiences for visitors/ customers. Also, as the person responsible for the national and international relations at the Casa de la Memoria Museum, I had to conduct tours, workshops as well as brief presentations about the Museum s collection in Spanish and English to a wide range of audiences. Therefore, I feel very comfortable talking to and building relationships with people.
Moreover, I am currently working as a Museum Interpreter for the City of Mississauga, assisting logistics and communication strategies to enhancing costumer services and achieving community relevance in the events organized by the City. My work experience in the PR field, the communication and networking skills I have gained through these years make me a competitive candidate for the Receptionist/Junior Translation Coordinator at all Languages Ltd
If you would like to get in touch to discuss my application and to arrange an interview, you can contact me via phone number 226-***-**-** or by my e-mail ************@*****.*** I look forward to hearing from you soon.
Yours sincerely,
Carolina Betancur.
CAROLINA BETANCUR
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CAROLINA BETANCUR
180 Sudbury St. Toronto, ON M6J 0A8 +1-226-***-**** ************@*****.*** PROFILE OF SKILLS
o Well-developed analytical, organizational and problem-solving skills acquired through organizing cultural and community events (Aprox.20).
o Strong oral and written communication skills with three years of experience in creating and curating content for digital and print media.
o Demonstrated ability to build and develop good interpersonal relationships, with great tact and teamwork skills as well as great capacity to work independently with a high degree of motivation and initiative
o Strong service orientation and display an outgoing personality o Excellent networking skills gained through two and a half years working as the national and international relations consultant of a museum.
o Languages: Spanish (Native), English (Proficient), French (Basic). EDUCATION
MA in Communication and Social Justice 2018-2019
University of Windsor
Windsor, Ontario
Bachelor of Political Science
Pontifical Bolivarian University 2011-2016
Medellín, Colombia
ADDITIONAL STUDIES
Emergency First Aid & CPR/AED Level C Valid: August 2019 to August 2024 Canadian Red Cross
Intercultural dialogue for conflict resolution. March 2017-April 2017 Pontifical Javeriana University, Online course (EDX) Diploma in Formulation and management of Projects. February 2017-May 2017 Eafit University
Medellin, Colombia
Project Management Techniques for Development Professionals. April 2016-May 2016 Interamerican Development Bank, Online course (IDBX) PROFESSIONAL EXPERIENCE
Museum Interpreter in the CMS/Culture Division
City of Mississauga, Ontario October 2019-Present
o Provide customer service to school groups, visiting artists, community groups and other stakeholders during the Toronto Biennial at the Small Arms Inspection Building. o Assist with execution of community events including event set up and tear down as well as provide support to event organizers.
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o Research and information gathering for the educational and cultural programs at the Museums of Mississauga.
Assistant curator at the Feedback #4: Marshall McLuhan and the Arts exhibit. University of Windsor, Ontario February 2019-March 2019 o Assisted the curatorial team with exhibit’s lay-out and installation. o Assisted the design and coordination of the academic Symposium that accompanied the exhibit.
Consultant for National and International Relations. House of Memory Museum, Medellín-Colombia January 2017- July 2018 o Designed and managed platforms, events and communication strategies for the local, national and international network
o Conducted tours and workshops to national and international Museum s stakeholders and audiences
o Assisted with the curation of exhibits and their cultural and educational programming, assessing their accuracy and relevance for vulnerable communities. o Planned and managed cooperation projects with Governmental and Non-governmental organizations to develop community engagement projects. Assistant Consultant at the PR Department.
House of Memory Museum, Medellín, Colombia January 2016- December 2016 o Conducted research and knowledge management of international actors that supported projects related to culture and human development. o Supported the formulation and development of national and international agendas, events and projects of social inclusion led by the City of Medellín. ACADEMIC EXPERIENCE
Graduate Assistant for the course Media and Society 101. University of Windsor, Windsor, Ontario September 2018- April 2019 o Led labs and created methodologies to solve student s doubts and put into practice the content of the lecture.
Internship as a Consultant of Knowledge Management for peace and social inclusion. Agency for Cooperation and Investment of Medellin and the Metropolitan Area (ACI) Medellín, Colombia July 2014-December 2014
o Conducted researched and knowledge management of cooperation opportunities for social inclusion in the city of Medellín.
o Designed and developed methodologies for managing information with the internal team as well as with stakeholders.
VOLUNTEER EXPERIENCE
Registration / Translator / Note taker
World Indigenous Law Conference. November 2018
Foodbank Clerk
United Way Volunteer- Scarborough Food Bank December 2018
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