Customer Service Managment and Staff Training

Name: Josiah Tharps Date Of Birth: **/**/**** Nationality: Australian/American

Email: ************@*****.*** Phone Number: +965-****-****

Professional Profile:

A self-motivated, hardworking, responsible person seeking a position that will utilize my skills and career growth in a world class resort facility.

A strong believer in hard work, dedication, patience and coming to work every day with positive energy.

Experience:

W8rskillz, Waiter Training – 2018 – Gold Coast

oDeveloping training program: Training new workers on the Gold Coast on how to be a professional waiters and develop their English knowledge (if needed) and restaurant knowledge

oSuccessful training that attracts restaurants to scout our waiters and guarantees our trainees a job placement

Mario’s Italian Restaurant, Restaurant Management – 2014-2018 – Gold Coast, Australia.

oOverseeing all departments and creating a clear line of communication for advisors to owners at one of the top rated restaurants on the Gold Coast

oRecruiting and training front of house staff

oHandling customer complaints – Making sure customer satisfaction is met

oAssisting chefs in developing the menu by collecting feedback from customers

oCreating a smooth and happy workplace with a nice flow and energy

oClosing of the restaurant and handling cash flow

oManaging each night for a restaurant with 500+ customers daily and 20+ staff

Flames Bar and Grill, Restaurant Management –2013 – Gold Coast, Australia

oManaging a small intimate ten table restaurant

oWorking closely with the owner and chef to provide best quality food and highest quality service

oManaging all aspects of restaurant (Food order, supplies, staff management, cash flow, wages, and customer services)

House with No Steps, Project Management – 2011-2013 – Gold Coast, Australia

oManaging a team of physically and mentally disabled adults

oCreating a work flow and production line ensuring the quickest and best results with various projects that were brought to the company

oDeveloping a positive and supportive atmosphere with my team while also ensuring the projects and quota were met on time

oChecking the final product before it was finalized and delivered

oFinding and communicating with various businesses about projects that could be sourced to our company

Prince Charles Hospital, C.I.U Admin – 2009-2011 – Chermside, Brisbane QLD, Australia

oWorking closely with doctors

oWorking in the cardiac administration unit, first point of contact

oChecking in patients and making sure their charts were correct

oContacting patients for appointments and follow up

oManaging the ambulance arrivals and bed allocations in the emergency department

Volunteering:

Vietnam English School – 2018 – Hanoi

oSupporting locals of all ages with their English knowledge

oHelping students write and prepare resumes

oImparting knowledge about visa applications

Education:

2019-present: University of Armidale, Australia (online study)

oEnvironmental Sciences

2009-2010: Slippery Rock University of Pennsylvania

oSport Management – Forced to drop out because of car accident

Central Columbia High School 2009 Bloomsburg PA

oHonors graduate

oSchool leadership council

oAcademic and sport all star

Languages:

English – proficient

German – beginner

Interests/Hobbies

All activities, Frisbee, Yoga, traveling, learning, documentaries, volunteering, any type of sports, community work, training, farm work, environment

References:

Available upon request

Contact this candidate