Leisure & Health Club Manager

Curriculum Vitae

Ken Hedley

Personal Details:

UK Address: Doha Address

** ******* ******** *** ***** Circle

Henfold Lane Lot 2

Newdigate Centre: PUE

Dorking Qatar Foundation

Surrey Doha

RH5 5AG Tel: 70155702

Email: ***.********@*****.***

Tel: 076**-******/079*******

Personal Profile

I am a self-motivated individual, who can demonstrate an excellent level of communication. I have an excellent time keeping record and an excellent sickness record over the many years of work and very reliable and very flexible to suit any type of work and work hours. I can also be relied upon in any emergency out of hours if needed. I have more than 20 years of managerial experience and a track record in Sport & leisure Management, Health & Safety Management, Hotel Management, Senior School Management, Compliance Management, Funding bids for local authorities, Healthy living, working in an education & sports background. My expertise lies in successfully creating and implementing effective recreational programs, training and mentoring employees, and promoting special activities and events to expand participation. Skilled in analyzing recreational needs and resources to inform program direction, I excel in liaising with individuals and community groups to ensure optimal recreational program and facility reach, usage, and satisfaction. Summary of Key Skills

• ISI Consultancy in schools training – Health & Safety putting policy into practice

–September 2017

• ISA training May 2018 on GDPR

• Safeguarding updated training with certification valid until 2020

• Ability to learn quickly new skills appropriate to the job role. Manager skills are transferrable and generic but the specific skills, I can learn quickly to suit the job role

• I feel confident in all forms of communication including written, verbal and listening skills. As a manager the line of communication is being able to communicate with a variety of people from entry-level employees to heads of departments and CEOs in several different ways such as via email and social media, over the phone and in presentations, meetings and one-to-ones. With years of experience, I have those communication skills

• I have an open, positive attitude at work and it goes a long way to creating a happy and healthy work environment. I like doing the simple things such as active encouragement, recognising achievements and taking an interest in the lives of the staff

• Familiar with spotting and solving problems on daily basis. I can give attention to detail and the ability to remain calm under pressure. I have creative thinking and it helps me to come up with innovative solutions that minimize the impact on the staff and the business.

• Admin and cash management

• Computer literate

• Deliver budget goals and set short and long term strategic goals

• Prepare monthly and quarterly financial reports

• Can respond to audits to ensure continual improvement is achieved

• Can ensure that full compliance to hotel operating standards are met

• I can multi skill when necessary. Being a good manager is also being able to do the shop floor if required. I have done this in all my managerial roles to date

• Good strategic management

• Good communication & motivation skills

• Good customer service and customer service standards, business, management, sales and marketing skills. Good problem solving, interpersonal, organisational skills

Professional experience

• Leisure and Health Club Manager May 2019 > Present IHG – Wotton House Hotel Surrey - Develop and lead the senior management on the hotel’s strategic vision within the Leisure club environment Ability to develop all relevant planning & policy documentation for Leisure club Ability to review & implement new policy systems for Leisure club Ensure the achievement & maintenance of excellence though out the Leisure club

Lead professional development and training of staff and Instructors in leisure club

Develop strong links within specialist sport & leisure network Ability to innovate and create new marketing ideas to recruit new membership and to retain existing membership

Ability to maintain high standards of staff welfare and morale within my area of responsibility

Ensure effective communication with all other departments within the hotel to ensure the quality of service meets with the brand standards Ensure necessary industry standard accreditation is achieved for all team members

Experience of planning rotas and schedules

Experience of delegating tasks and administration

Ensure high levels of customer service by implementing monitoring and quality assurance systems

Worked with Quinyx and Opera systems in hotel Leisure area Experience of setting budgets, forecasting and revenue control Develop and implement the necessary operating procedures and emergency action plan required for the health club

Experience of all health & Safety requirements for the health club including; leading training and updating COSHH documentation

Responsible for swimming pool safety including water analysis and Langelier testing

Experience of setting & monitoring targets for key performance indicators for health club

Experience of developing a new ‘Physical Activity Readiness Questionnaire’ for health club to garner views of club members

Experience of implementing new systems within Leisure club when identified as necessary within IHG business development review

Managed the club whilst going through gym refurbishment which included new Matrix gym equipment, both cardio and resistance machines - October 2019.

• Compliance Manager & Domestic Bursar March 2017 > October 2018. MHSET Surrey – Part of the Senior Management Team for responsibility to making sure all school policies and risk assessments were up to date with statutory compliance for ISI Inspections. Responsible for all Health and Safety Compliance. Accountable for developing and implementing procedures to ensure compliance with data protection law and regulation. Overseeing the development and implementation of a compliance programme which meets the requirements of the new General Data Protection Regulation (or UK equivalent) ready for May 2018. Advise the Senior Leadership Team on all aspects of regulatory compliance and other legal issues relating to the management of the school ensuring that appropriate records are maintained and to develop procedures, processes and practices to ensure that these requirements were met.

• Consultancy September 2016 > March 2017.

Including sports development, H & S and risk assessments review and compliance

• Palace Health & Leisure Club Manager and part of Senior Management Team July 2004 > August 2016.

Sefton Group PLC Isle of Man (formerly a Hilton Franchise Hotel)– Responsible for all primary and secondary Leisure and Recreation management, including policies, budgets, KPI’s, recruitment and operations. Lead professional development of staff in leisure club and to ensure high levels of customer service by implementing monitoring and quality assurance systems. Oversee membership system. Also responsible for sister leisure club at Sefton Hotel. Main focus on building relationships with the customer. Using management information, such as footfall, popularity of classes by hour, to improve provision and timetables and cope with fluctuations in demand. recruit, train and supervise staff, including managing staff rotas. Carry out health and safety checks on all aspects of Leisure facility and equipment.

• Activities Manager July 2004 > July 2007

National Sports Centre Isle of Man. Manager of all sports activities, both wet and dry at the NSC in Douglas Isle of Man This included developing new systems to be put in place for swimming lessons waiting lists, new systems for rotas for all Instructors. KPI’s for Government and reaching targets set and making sure the key objectives were met

• Sports Development Manager July 2000 > July 2004 Isles of Scilly LEA. Worked on projects including re furbishing the Island Swimming Pool, and the feasibility study for the new sports centre. Managed all sports development and sports initiatives for the community and the LEA. Introduced the Isles of Scilly to the Cornwall Sports Partnership, and delivered all NVQ qualifications for sport to the Five Islands School through QCA. Qualifications

• Higher Professional National Diploma in Sport & Recreation Management – Loughborough University (City & Guilds) 2007

• Member of Chartered Institute Management Sport Physical Activity (formerly ISRM) (up to date CPD accreditation) 2004 to date

• Registered member of the Institute Management Sport Physical Activity Pool Plant Qualifications 1998 - National Pool Plant Certificate with up to date CPD

& certification 2020

• Junior Sports & Community Sports Leader Award Tutor (level 1: students 14 years plus) 2002

• English F. A. Licensed Football Coach 1998 – level 3 football coach (UEFA B) & British Soccer US soccer coach (CPD and FA registration up to date with English F.A.) to August 2019, affiliated to Isle of Man F.A.)

• Risk Assessment certificate in Physical Recreation and Sport (Edexcel)

• Sports Science Higher Education Certificate – University of Northumbria 1997

• Media Studies Higher Education Certificate – University of Northumbria 1997

• City & Guilds 7307 Teaching certificate (Post 16 years old) – Cornwall College 2002

• 6 ‘O’ Levels (grade C above) including mathematics & English Language 1976

• Qualified F.A and St Johns First aider – Certificate valid until April 2020

• H & S Human Focus Compliance qualifications – ongoing with certification

• Health and Safety training – CPD up to date Chartered Institute of Environmental Health

• Level 2 Award Chartered Institute Environmental Health in principles and practice of risk assessments

• Qualified Fire Marshall – certificate valid until May 2020

• Level 3 Award NVQ Assessor for Sport & Recreation 2001

• Level 2 Food Safety & Hygiene (City & Guilds) Valid until 2020

• Safeguarding training with certification valid until 2020

• ISI Consultancy in schools training – Health & Safety putting policy into practice

–September 2017

• ISA training May 2018 on GDPR and data protection. Was CPO at the school.

• Green Engage & H & S team 2019 for Wotton House Hotel (IHG)

• Fire awareness training September 2019 – with IHG Wotton Hotel HR training

• Working together to safeguard children - September 2018 – certificate valid until 2020

• IHG risk management training and Merlin training, with certification including Management on H & S in Leisure 2019 and true hospitality training October 2019.

• IHG Management of Leisure Safety – October 2019 with certification

• RLSS Lifeguard Emergency Response: Valid until 2022

• First Aid Level 3 (NEST) RGF & QA with certification & card: Valid until 2022 Hobbies

• I enjoy travel, walking, swimming, tennis and most sports and I am a fully qualified licenced Level 3 F.A. Coach (football) with relevant up to date CPD – renewed up to July 31st

2020. I have coached and managed football teams for a number of years.

• Music & Travel

References

These can be provided on request

Please note that my wife is employed as a Director and sponsored by PUE President office in Qatar Foundation. Our residency for Doha is going through the process at this time.

Contact this candidate