Manager Mental Health

Melanie C. Kenner

**** ****** ***** *******, **. 30331

404-***-**** (mobile)

**********@*****.***

Education:

****- **** ******* ***** **********, Atlanta, GA

****- **** **** ***** **********, Montgomery, AL

~B.S. in Resources Management with concentration in Psychology

2011-2017 Capella University, Minneapolis, MN

~M.S. in Marriage and Family Counseling Therapy

Theoretical Models: Solution Oriented Therapy, CBT, Person Centered

Employment:

May 2018- Nov 2019 The Next Step Assessment and Counseling Services, LLC

Family Counselor/ Therapist, Contracted

Provide psychotherapy services

Perform diagnostic assessments

Complete treatment plans for each client

Verify insurance coverage

Facilitate anger management classes

Facilitate parenting classes

Attend staff meetings

Participate in weekly supervision

Facilitate community outreach mental health awareness (Talk and Tapas)

Jan 2017- Dec 2017 The Milestone Center

Therapist Intern, Capella University

Provide psychotherapy services

Perform diagnostic assessments

Complete treatment plans for each client

Verify insurance coverage

Facility weekly group therapy (adolescent girls’ group)

Attend staff meetings

Participate in weekly supervision

Dec 2015- Nov 2019 Behavioral Health Link

Field Care Consultant- Mobile Crisis

Provide community based mobile crisis services for mental health and substance abuse consumers

Contact consumers to assess level of safety of call

Communicate HIPPA regulations for each crisis assessment, gaining consent from the consumer

Complete safety plans for each consumer based on information provided during the assessment

Prepare electronic reports on critical incidents

Coordinate with Law Enforcement officials or Emergency Medical Services if needed

Assist with dispatch, complete follow up calls, and staff each crisis case with call center and supervisor when necessary

Oct 2015- Jan 2016 Visions of New Hope

Counselor, Independent Contractor

Utilize motivational interviewing skills

Provide support services and resource management for consumer

Complete treatment plans for each consumer

BIRP formatted progressive notes

Attend weekly supervision with Clinical Director

Mar 2015- October 2015 Dekalb Community Service Board

Program Assistant

Assist Program Manager with 90 day substance abuse program for client

Create program materials including brochures, programs, newsletters and assessment forms

Maintain live excel spreadsheet of each 90 day cohort

Perform intakes for each client using AVATAR system including VA authorizations

Create files including records, release of information and progress notes for each client

Experience working in jail system, inpatient and outpatient facility

Oct 2014- Jan 2015 Changing Phases Behavioral Support Services, Inc.

Counselor, Independent Contractor

Complete intake with newly referred consumers

Perform diagnostic assessments

Complete treatment plans

CompleteBIRP formatted progressive notes with provisional multiaxial diagnosis

Handle case load of 15 consumers

Provide intensive family intervention, family counseling, parenting skill building, individual counseling, and community support

Collaborate with multidisciplinary team on weekly basis

Complete MICP and OSP authorizations for clients

Mar 2014- Oct 2014 S&T Assessment and Counseling Service, Inc.

Counselor, Independent Contractor

Perform counseling services for family preservation

Provide Parent Aide, Early Intervention and Homestead Services as referred

Case management, case load of 20 families

Provide In-home services to clients

Complete case notes (BIRP format) within 24 hours of visitation and case load reports on weekly basis

Flexibility in schedule accor

Counsel clients diagnosed with mental disorders including bipolar, autism, ADHD, dependent on psychoactive medication for optimal function

Apr 2007- Mar 2014 Connecting Generations, Inc.

Counselor, Independent Contractor

Collaborate with Licensed Primary Counselor on family assessments

Facilitate Independent Living Workshops for Department of Family and Children Services (DFCS)

Collaborate with families, guardians, school officials and/or daycare providers of children

Perform home evaluations, wrap-around services, CCFA, genogram, 419 reports

Coordinate medical, dental, psychological appointments for children

Arrange visitation meetings with parents/guardians for children

Facilitate Family Conferences and MDT meetings

Complete intake and treatment plans for clients

Mar 2012- Apr 2014 AT&T, Inc.

Network Force Load Manager

Promoted from Maintenance Administrator to Network Force Load Manager in 2012

Manage and support 18 field managers and 201 field technicians

Analyze force load for State of Georgia

Implement dispatch strategy for field managers

Ensure profile updates are current

Partner with field managers to implement process

Collaborate with administration and support teams on process improvement

Propose and create exclusive skill sets for field

Lead employee focus group to build team morale

Prevent unnecessary dispatch and save an average of $2,000 in costs per month

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