Manager Service

JOSEPH FERNAN PERCEVAL D. OBIAS

Home Address: Flat No. 13, Building. No. 15, Block No. 3, Street 58, Farwaniya Kuwait Mobile: +965-******** 51179838 (WhatsApp)

E-mail: ********@*****.***

SUMMARY

Seeking for a HR & Administration job where one’s knowledge and potentials can be enhanced and can contribute to work areas and to acquire relevant experience that can contribute to personal and professional growth. A multi skilled person to provide maximum value to the organization and be flexible in different roles as required by the organization's management.

KEY SKILLS

• Proficient in MS Office Applications and Web Content Management Systems.

• Has the ability to assess both group and individual needs and record information accurately

• Excellent knowledge in HRMS.

• Strong organisational skills and attention to detail.

• Has the ability to analyse and recommend solutions.

• Has the ability to organize; prioritize and work efficiently under pressure and subject to changing priorities; proven experience managing multiple projects, meeting deadlines, and using judgment and initiative in problem resolution.

• Excellent communication, interpersonal skills and leadership skills.

• Excellent written and spoken English

• Excellent level in Microsoft Excel and other office applications. JOB EXPERIENCES

HR Service Officer – September 2018 – Present

Boutiqaat for Perfumes and Cosmetics

• Explaining human resources policies, procedures, laws, and standards to new and existing employees

• Representing employer in community and recruiting events.

• Closely coordinated with HR manager for development and implementation of Human Resources policies and procedures.

• Recruiting and interviewing potential applicants on experience, skills, and education

• Performing criminal background checks required by company

• Contacting applicants references

• Working with HRMS System (Faims & Menitech) and responsible to input HR information accurately into these systems.

• Drawing up plans for future personnel hiring procedures and goals

• Ensuring candidates have the right to work at the organization

• Organizing and managing new employee orientation, on-boarding, and training programs

• Facilitate new employee information and maintenance to the Payroll Unit.

• Making sure that staff get paid correctly and on time

• Looking after the health, safety and welfare of all employees

• Identifying training opportunities and activities for the staff.

• Creating employees job offers and contracts.

• Monitoring attendance, staff performance and plotting of schedules.

• Advising line managers and other employees on employment law and the employer's own employment policies and procedures

• Coordinated with bank staff to open employee bank accounts .

• Distributing status forms for employee information such as changes to title, Salary status, pay, department, etc. in a timely manner.

• Negotiating salaries, contracts, working conditions or redundancy packages with staff and representatives.

• Preparing or updating employment records related to hiring, transferring, promoting, and terminating

• Assist with the administration and maintenance of the staff performance review process.

• Coordinate the annual Staff Recognition Awards

• Assist with preparation of HR metric data reports as required.

• Performing administrative tasks

• Updating job requirements when needed

• Overseeing social events

• Assisted and coordinated in any other task as required by Group Finance controller, Finance/Accounting and HR managers.

HR Officer – August 2016 – August 2018

Saveco International General Trading Retail

• Plan, implement and manage the overall Talent Acquisition strategy

• Provide counseling and support on policies and procedures

• Perform duties such as job descriptions, job posting and promotion and hiring analytics

• Create, implement and manage onboarding plans

• Identified KPIs for HR department

• Payroll management, processing and reporting of nearly 600 employees.

• Computing of veriety of incentives and overtime as per company policies.

• Coordinate with rewards section for monthly incentives, air ticket settlements and any other rewards as awarded by management.

• Perform attendance and work charts review and other information in order to detect and remove discrepancies and ensure accuracy of payroll.Update loans, advances, PISS deductions and other payments in master record

• Processed wages and overtime for part-time employees .

• Handling all Kind of Leaves, Permission, Sick Leave, annual leave & indemnity provisions and leave Encashment.

• Payroll reconciliation with finance and accounting department

• Coordinate with finance and accounting deptt for employee payments.

• Coordinate with site HR officers for resolution of employee wages,incentives ar overtime issues.

• Process employee leave entitlements, including but not limited to; annual leave sick leave, compassionate leave, maternity leave in accordance with relevant contract agreements and Kuwait labor law.

• Initiate final clearance process for resigned / terminated employees.

• Process end of service settlements in accordance with relevant contract agreements and Kuwait labor law.

• Coordinate with Admin section for employees residence renewals.and transfers.

• Manage employees bank accounts opening and record keeping.

• Plan and implement training programs

• Assist in performance management and employee evaluation

• Maintaining employee records and paperwork

• Adhere to laws and regulations

• Drawing up plans for future personnel hiring procedures and goals Team Manager · Jul 2010 to March 15, 2014 – AT&T - Uverse Sutherland Global Services - BPO / Call Center / IT-Enabled Services

• Supervises and coordinates the customer support service team.

• Responsible for ensuring that the group achieves the Service Level Agreements via communication of requirements and regular feedback on performance of the consultants.

• Ensures client satisfaction on quality/customer's satisfaction and service levels. Maintains line of communication with the client product team.

• Handles customer escalations.

• Makes sure that action plans are effectively carried out for performance improvement. Analyze stats trends and formulate/implement action plans to ensure continuous improvement.

• Generates statistics and reports required. Handling everyday crisis. (Support tools/telecoms downtime or any operational issues). Escalates Exceptional/Business issues to Account Manager. Program Supervisor · Jan 2008 to Jun 2010 – H&R Block Sutherland Global Services - BPO / Call Center / IT-Enabled Services

• Build, coach, and direct a team of employees into a highly responsive team that meets the required performance standards.

• Review and communicate daily performance, quality, and attendance reports at the individual and team level. Provide all CSR's with the appropriate tools needed to perform daily tasks. Monitor performance of CSR's on a daily basis, evaluate and document their performance, and assist them in performing at peak levels.

• Drive program to meet/exceed stated metrics. Ensure all quality standards are met.

• Keep Directors/Managers appraised at all times through the timely completion and submission of all requested program reporting.

• Ensure that all pertinent information of CSR's is disseminated in a timely manner. TRAININGS AND SEMINARS ATTENDED

AT&T-Uverse MANAGERS ACADEMY

Avenue Square Hotel

Magsaysay Avenue, Naga City

LEADERSHIP AND MENTAL TOUGHNESS TRAINING

Makati Shangrila Hotel

Ayala Avenue corner Makati Avenue, Makati City

Lite Track for Program Supervisors

Sutherland Global Services – Tarlac Site

Tarlac IT Park II, Ninoy Aquino Highway, San Isidro, Tarlac City EDUCATION

Highest Education

Education Level: Bachelor's / College Degree

Course: Bachelor of Science in Information Management School/University: Ateneo de Naga University

Location: Ateneo Avenue, Naga City, Philippines

Date: June 1999 – March 2003

RECOGNITONS:

• Top 2 Team Manager for AT&T Uverse Blue – Site Wise – February 2014

• Top 1 Team Manager for AT&T Uverse Blue – Site Wise – January 2014

• Top 2 Team Manager for AT&T Uverse Blue – Site Wise – December 2013

• Top 1 Team Manager for AT&T Uverse Blue – Globally – November 2013

• Top 1 Team Manager for AT&T Uverse Blue – Globally – October 2013

• Top 1 Team Manager for AT&T Uverse Blue – Globally – September 2013

• Sutherland Platinum Tenure Awardee – 5 years

• Sutherland Platinum Leadership Awardee – July 2011 PERSONAL DATA:

Birth Place: Naga City, Cam Sur Date of Birth: April 12, 1982 Visa: Transferable Residency Civil Status: Married Passport: P1114187A

CHARACTER REFERENCES

Mr. Raynard Garrucho

Director – Service Excellence

Sutherland Global Services

Total Corporate Center, Triangle Drive Cor.

10th Avenue Bonifacio Triangle, Taguig, Philippines Mobile: 639*********

Mr. Nazih Noah

HR & Admin Manager

Boutiqaat for Perfumes and Cosmetics

Burj Al Othman - Promenade - 13th Floor,

Building no.19806, Abdullah Abdul Latef Al Othman, Block 3, Hawalli, Kuwait

Mobile: +965********

The content of this document is true and correct to the best of my knowledge. JOSEPH FERNAN PERCEVAL D. OBIAS

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