Customer Service Manager
Resume:
Jessica Golisch
I have strived to excel in premier customer service and consider my experiences and
knowledge to be an asset I have developed. I have over thirteen years of customer service experience in different professional environments. I am confident in myself and my abilities to successfully wear many hats. I have leadership qualities and have been in multiple leadership roles. I have demonstrated the ability to proactively handle challenges. I'm a dependable and organized team player with the ability to communicate effectively. I have the inclination to take initiative and will take responsibility for my performance. I work very efficiently and proactively, while being adaptive to change.
Skills
Communication skills
Customer Service
Decision-making
Time management
MS Office proficiency
Creative Problem Solving
Work History
2019-05 - Current Property Manager
JWB Real Estate Capital
Managed operations of 215 single family homes
Exhibited superior communication skills, collaborative strong leadership and interpersonal skills
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
Maintained original leases and renewal documents in digital and hardcopy format for property management office
Conducted property lease signings to highlight features, answer questions and redirect concerns prior to move-in
Handled resident complaints promptly and appropriately, calling in vendor repairman and other support services as needed
Responded to phone calls and emails to quickly adjust schedule as needs Jacksonville, FL, 32205
***************@*****.***
emerged
Communicated with Section 8 Dept and other community agencies Involved in a team environment and analyze decisions with broad perspective
Demonstrated effective and efficient decision-making skills Maintained excellent organization and time management skills in order to exceed expectations for our residents, owners, vendors Proficient in Microsoft Office, Google Docs, internet applications and related software
2017-02 - 2019-05 Shop Manager
Good Dough, Jacksonville, FL
Responsible for multiple weekly orders to ensure the ingredients/resources needed to accomplish the day to day food operations are on hand Ensured food prep was on a consistent schedule resulting in effective use of time and ready when needed
Created a weekly schedule that aligned with revenue expectations Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Recruited and hired employees, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
Established and optimized schedules to keep coverage and service in line with forecasted demands
Submitted reports to senior management to aid in business decision-making and planning
Trained team members in successful strategies to meet operational and sales targets
2016-03 - 2017-03 Clerical Associate
UF Health North, Jacksonville, FL
Answered a multi-line phone system and redirected calls Placed inventory and ordering office and pantry supplies Provided assistance and support to staff in regard to facility maintenance, security and services
Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
Employed effective time management when dealing with coordination and accountability around personnel and security assets Kept accurate log of all requests for medical information and records Maintained accuracy, completeness and security for medical records and health information
2012-08 - 2016-03 Teller
Regions Bank, Jacksonville, FL
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions Monitored customer behaviors and upheld strict protocols to prevent theft of assets
Executed customer transactions, including deposits, withdrawals, money orders and checks
Promoted products or services to each customer to consistently achieve sales targets
Completed highly accurate, high-volume money counts Processed weekly Vault and ATM audits
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
Processed exchange and foreign currency
Coordinated daily cash reconciliation in high-volume location Maintained teller drawer to perform bank transactions Performed customer transactions for money orders, cashiers checks, deposits and withdrawals
Executed wire transfers, stop payments and account transfers 2006-02 - 2012-12 Customer Service Staff
Publix Supermarket
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Ensured financial accountability for the entire store at opening and closing times
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
Ensured compliance with company service standards and inventory and cash control procedures
Quickly and accurately counted drawers at start and end of each shift Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
Ensured compliance with company service standards and inventory and cash control procedures
Coached team members in techniques necessary to complete job tasks Education
2009-08 - 2012-07 Associate of Arts
Florida State College of Jacksonville - Jacksonville, FL Certifications
ServSafe Manager
March 2017 to March 2022
Contact this candidate