Customer Service Assistant
Resume:
BIANCA GRENON
Webster, MA *****
*******@*****.***
Customer service Rep front office
Randstad
May 2019 to November 2019
• Front end customer service skill
• Worked with insureds with insurance needs (auto, home)
• Filed and copied sensitive paperwork
Shareholder Specialist
BNYMellon
September 2018 to May 2019
• Microsoft/Excel/PowerPoint etc.
• Resolves issues, independently and efficiently
• Managed 529 college investment accounts with numerous fund companies
• Handled redemptions and purchase in large amounts successfully
• Worked alone the stock market with investments
Customer Service Representative-Temp
EZ Pass Service Center/Transcore
March 2016 to September 2018
• Professionally responded to telephone inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations.
• Entered each call received into tracking system.
• Resolved issues, independently and effectively.
• Identified when an escalation to management will result in best overall customer satisfaction for the motorist.
• Microsoft/Excel/PowerPoint etc.
Customer Service Agent
Potpourri Group Inc - Whitinsville, MA
December 2014 to November 2017
Answered numerous lines of calls for a catalog company for orders and returns B
WORK EXPERIENCE
CNA - Certified Nursing Assistant
Medical Staffing Network - Worcester, MA
July 2014 to May 2016
Home health aid and cna
• Assisted 30+ elderly, disabled, hospice, and dementia patients daily
• Provided individualized and friendly care for patients, residents, and clients
• Checked vital signs
Corpsman
United States Navy - Norfolk, VA
September 2008 to November 2014
Honorable Discharge
Bachelor's in Healthcareadmin
Southern New Hampshire University - Manchester, NH March 2015 to March 2020
High School Diploma
Bay Path Regional Vocational Technical High School May 2008
• Customer Service both in person and via phone and e-mail Microsoft Excel /Office/Word
Customer service
Call Center Environment Experience
Cash Handling and Point of Sales Register Experience
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Administrative Assistant (7 years)
Home health aid
Certified nursing assistant
EDUCATION
SKILLS
ADDITIONAL INFORMATION
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