Customer Service Assistant

JASMINE BLACKRICK

*** *********** **. ********* ** 92057 / C: 760-***-****/ *******@******.***

PROFESSIONAL SUMMARY

Recent graduate from Ferris State University with an Associates in Psychology and a Bachelors of Integrative Studies with a minor in Sociology. Highly detail-oriented and organized self-starter who works well with others but also independently to get tasks done right. Motivated individual, offering a strong work ethic and positive attitude, while being effective. Resourceful and persistent, while having excellent communication skills, which are demonstrated in previous employment.

Skills

WORK HISTORY

Community Assistant, Trio Townhomes – Allendale, MI - 07/2016 - 12/2016

• Managed a wide variety of customer service and administrative tasks to resolve tenant’s issues quickly and efficiently.

• Answered phone calls and addressed tenant’s questions to solve problems.

• Planned and hosted on and off campus community events.

• Recruited community members for projects and activities. Camp Counselor, Indian Trails– Allendale, MI - 06/2016 - 08/2016

• Provided leadership and guidance to groups of special needs.

• Assisted the campers in increasing independence, experiencing community membership, increasing social skills, building peer relationships, and increasing self-confidence.

• Set a positive example, being a role-model in my words and actions. Waitress, Nawal’s Mediterranean Grill – Big Rapids, MI – 02/2017- 02/2018

• Delivered exceptional, friendly, fast service.

• Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests; expectations.

• Skillfully anticipated and addressed guests ‘service needs

• Managed closing duties, including restocking items and reconciliation of the cash drawer. Sales Associate, Melose in the O.C. – Carlsbad, CA – 05/2018 – 03/2019

• Opened/closed store.

• Observed customers and listened closely to questions to help best with clothing options.

• Kept clothing racks organized and fully stocked.

• Kept in touch with management about store and its needs.

• Multi-tasking ability

• Quick learner

• Critical thinker

• Leadership abilities

• Good Telephone etiquette

• Exceptional communication skills

• Computer proficiency

• Time management

2

• Contacted customers about new sale items.

University Disability Center, Ferris State University – Big Rapids, MI – 08/2018 – 12/2019

• Reception responsibilities such as gretting guests, answering phone calls, mail distribution, document management.

• Filing paperwork.

• Scheduled student appointments, meetings, information session, seminars, and other meetings for department staff.

• Responded to concerns of students, parents and the general public in a professional and calm matter.

• Assisted students with test taking if needed.

Preschool Assistant / Teacher, Discovery Isle – Carlsbad, CA – 04/2019 – 07/2019

• Assisted the Lead Teacher in duties required.

• Assisted in development and implemented the curriculum and monthly plans for the class.

• Activley interacted with the children through all activities at the Preschool.

• Connected and communicated with parents on the telephone, drop-off, and pickup. Nanny, – Oceanside, CA – 08/2019 – Current

• Observed and montitored play activites.

• Prepared nourishing meals and snacks.

• Presented activites that furthered language and social skills.

• Provided a structured environment for preschool age children and taught them basic skills such as dressing and toileting.

• Sterilized bottle and other equipment used for feeding infants.

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