Sales Customer Service

Utilizing company resources to develop a filing system that keeps all

active and prospect sales files available digitally and in hard copy form

(while ensuring all documents produced by the Sales Department (i.e. contracts, rooming lists, proposals) are completed accurately and on time).

Assists the marketing department in new marketing campaigns, answer telephone and respond to caller inquiries in a pleasant manner.

Responsible for coordinating internally with the sales & marketing team as well as arranging meetings and appointments with clients.

Create and manage Company and Travel Agent profiles and load and manage Rate Codes to the Hotel Software, and link the negotiated rates to the correct company profiles.

Ensure the adequacy of sales-related equipment or material are available at all times.

Other duties as assigned by Director of Sales or the management. Beirut St., Block 10, Hawally, Kuwait

Mobile: +965-********,+965-********(WhatsAppOnly) E-Mail: *****.*********@*****.***

A goal-oriented professional with over 6 years of various experience in Customer Service, Human Resources and Sales

& Marketing who possesses strong communication, interpersonal, and relationship management skills and desires to secure employment in a fast-paced work environment, bringing a wealth of experience in performing general administrative duties and general secretarial services to ensure company’s smooth running.

Provide general administrative and clerical support (mainly in HR and Sales Department) including mailing, scanning, faxing and copying to management

Maintain electronic and hard copy filing system

Open, sort and distribute incoming correspondence

Perform data entry and scan documents

Assist in resolving any administrative problems

Answer calls from guests regarding their inquiries

Prepare and modify documents including correspondence, reports, drafts, memos and emails

Schedule and coordinate meetings, appointments for Managers Jun.2009–

Apr.2013

NAGACOLLEGE

FOUNDATION,

PHILIPPINES

Department

Officer, Batch

President(2013)

Bachelor of

Sciencein Business

Administration,

Marketing

Management

EDUCATION

IT FORTE

Proficient in

MicrosoftOffice

Suite: Advanced

Excel, PowerPoint,

Word,Outlook

SAP

Symphony

Micros

Wishnet-Prologic

First

eZee

Filipino

February1,

1993

5”1’

Single

English,

Filipino

and

Fair

Arabic

Ensures high level of customer satisfaction through excellent customer service, suggest ways to improve sales (e.g. planning marketing activities, changing store design, products arrangements, etc.), build productive trust relationships with guests to achieve brand loyalty

Complies with inventory control procedures and records products flow for the management and outlet’s future reference.

Keeps track of expiration dates and practice FIFO, team-up with colleagues for strategic selling specially for low-moving products.

Help seniors do monthly reports such as guest database files and financial analysis.

Maintains keen awareness of the guests’ needs and provides assistance and information on product features.

Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis. “Go the extra mile” to drive sales.

Maintains in-stock and presentable condition assigned areas, remains knowledgeable on products offered and discuss available options.

Cross sell and up sell products, handles returns of merchandise.

Handles administrative tasks (preparation of daily and periodic reports)

Takes minutes, establishes and maintains a system of records management to safe keep all files and documents in the branch.

Receives, inspects, records, safe keeps and monitors stocks which includes proper issuance of receipts for every inventory movement.

Ensures that customer’s data are completely and properly checked. File, reports, and monitors system performance. Traveling

Cooking

Music(Listening& Singing)

Contact this candidate