Sales Customer Service

SUSHIL KUMAR YADAV

Age-:**Gender: Male

E-mail: *****.*******@*****.*** ContactNo.:+91-980*******, 700-***-****

Current Address:T-30b rakhal das auddy road chetla,west Bengal pin-700027

Permanent Address: kada road near hanuman mandir,Durgapur west bengal

Summer Internship

ULTRATECH CEMENT LTD Duration: April ’13 - June’13

Purpose: To understand the exact potential of particular market and to known it’s depth of distribution, numeric reach, counter share and market share

Method: Conducting survey through questionnaire in the market area with a view to establish network with retailers

Acted as a consultant to distributer in order to improve sales

Learning: Gained knowledge about the functionality of distribution channels by visiting all the cement outlet

Developed an understanding on how to frame sales promotions / schemes to drive push selling

IT Skills

MS Office (Word, Excel, PowerPoint)

Internet Applications

Academic qualifications

2014 Master’s Degree in Marketing from Bengal Institute of Business Studies, Kolkata

2012 BBA (Hons) in business administration from Bengal collage of engineering and technology,durgapur

2009Higher Secondary’s in Commerce From benachty bharti hindi high school,durgapur

2007 Secondary From Higher Secondary’s From benachty bharti hindi high school,durgapur

Achievements

Nominated for Best Department manager(Apparel) for Q1 in vishal mega mart in dec 2018.

Winning a Trophy and Rs. 5000 cash for highest selling department in Shoppers stop ltd. in sept.2014

Participated in shoppers stop Quiz league and rewarded through Prize

Rewarded first prize from the chairman of Birla Cement Dr. D. Gosh (Durgapur) for giving a speech on the occasion Independence Day in 2009

Nominated for GOLDEN MIRROR AWARD for the best Fashion Assistant

Generated highest profit by selling products as a part of an assignment at college level (2013)

Promoted as VISUAL MERCHANDISING REPRESETATIVE in march for the unit level(2015)

Promoted as Team member of CUSTOMER SERVICE DESK/ FIRST CITIZEN DESK in december2015

Professionally got certified through RETAIL ASSOCIATION OF INDIA which is come under govt. initiative SKILL INDIA

Other interests

Building professional network on web sites like LinkedIn.

Fond of Ride Bike

Watching Movies

Swimming

Career summary

An ambitious individual who has a positive, can-do attitude, coupled with the required level of enthusiasm and resilience to be able to sell into all market sectors. Well organized with a commitment to achieving excellent results, I’m able to create imaginative solutions to intractable problems &possesses the ability to learn about new products & markets quickly. I’m articulate, well spoken & an excellent communicator, Right now I am looking to continue my already successful career with a Vibrant, progressive and forward thinking company.

Work experience

Vishal Mega mart

Department manager May’18- december’18

Responsible for Top Line growth by developing and implementing sales plan to meet the business objective.

Monitoring and reviewing department performance on a regular daily, weekly and monthly basis.

Customer Retention by delivering international shopping experience by aligning best visual merchandising to increase sales.

Merchandise Planning Setting for department and distributing value target into brands.

Forecasting SKU Requirements at SKU level for the department and replenishing the same through buyers and Vendors.

People Management by developing, training, motivating, counselling and also taking part in process and review.

Maintaining optimum level of inventory throughout and replenishment of stocks to ensure upkeep its operation.

Ensure SOP and floor operations adherence.

Inventory reconciliation of physical v/s book stock.

Ensure Effective execution of events / promotion and other marketing initiatives.

Recruiting the right people with the right behaviours in to the right jobs and ensuring they are given access to the right training.

Actively monitoring competitor activity.

Getting feedback and capturing data from customers.

SHOPPERS STOP LTD

CSD & FCD DESK MEMBER March’14-May’18

Serving customer at desk and offering face to face advice regarding any issue

Processing returns and refunds as required in line with company norms

Occasionally being responsible for the stores security including being it’s key holder

Responsible for daily management system of the till in the absence of senior member

Ensuring that all areas are clean and adhere to the company’s floor policy and health and safety requirement

Handling customer complaints in a claim manner

Managing cash and payment system in accordance with company procedures and policies

Fully aware of security issue concerning stock in relation to shoplifting, leakage and theft

As customer service team member provide after sales service

Shoppers Stop Ltd

Csd &Fcd desk member march’14-may’2018

Serving customer at desk and offering face to face advice regarding any issue

Work experience

Health &Glow private limited Store Manager

Responsible for managing the day-to-day operation of the store and lunching initiatives to hit sales targets. As well as developing and motivating a team, whilst ensuring everyone adheres to company policies and procedures.

Responsible for Top Line growth by developing and implementing sales plan to meet the business objective.

Monitoring and reviewing store performance on a regular daily, weekly and monthly basis.

Customer Retention by delivering international shopping experience by aligning best visual merchandising to increase sales.

Merchandise Planning Setting for store and distributing value target into brands.

Forecasting SKU Requirements at SKU level for the store and replenishing the same through buyers and Vendors.

People Management by developing, training, motivating, counselling and also taking part in process and review.

Maintaining optimum level of inventory throughout and replenishment of stocks to ensure upkeep its operation.

Ensure SOP and floor operations adherence.

Inventory reconciliation of physical v/s book stock.

Ensure Effective execution of events / promotion and other marketing initiatives.

Recruiting the right people with the right behaviours in to the right jobs and ensuring they are given access to the right training.

Actively monitoring competitor activity.

Give feedback on all update competitipon information to Head office.

To control shrinkage by following PIHV and other shrinkage management schedules.

AREA OF EXPERTISE

Analysing and researching trends within the retail sector.

Personally ambitious and achievement focused.

Putting customers at the heart of all decisions.

Managing stressful situations.

Able to tactfully deal with difficult customers.

Enforcing strict rules and regulations in the workplace.

Clearly communicating corporate information to staff.

Strong organisational capabilities.

Selecting, building relationships with and managing suppliers.

Implementing pricing strategies

Contact this candidate