Software Manager

Laiju Jose

***, ********* **, ********, ** ***** ***********@*****.*** 630 - 5329188

SOFTWARE QA/TESTER

Solution focused QA tester with experience in CRM, Telecom experience.

Good experience in different phases of software life cycle.

Excel at writing/running test cases to pinpoint software defects, track bugs, close open defects and validate functionality. Serve as a value-adding member of QA teams.

Skills summary

Function testing User acceptance testing System testing

HP quality center Oracle Agile Methodology (Scrum)

TELECOM BILLING KENAN UNIX

JIRA

Professional Experience

Partner/ QA test lead

Infig Content Hub, Kerala, India Mar 2016 – May 2019

Assisted with user-acceptance testing and defect tracking for Web applications & web sites

Performed usability, GUI, functionality and regression testing of the new builds

Performed compatibility testing to make sure that web sites/applications are compatible with various browsers, operating systems and mobile browsers.

Analyzed issues and provided feedback to development team

Led 3 member team for testing activities.

Performed security testing to identify any vulnerabilities or threats that can impact the security or integrity of the Web application.

Agile QA Tester May 2013 – Feb 2015

Collaborated with all stakeholders in the quality assurance and development process.

Identified bugs and reported them into bug tracking system (JIRA)

Assisted in entering and updating Issues (Epics, Stories,releases and Tasks) onto JIRA Agile application.

Participated in Release and Sprint planning, attended daily scrum meetings

Defect coordinator

Accenture Services Pvt Ltd,Chennai,India May 2012 – April 2013

Responsible for end to end defect management, bug fixes, retesting and system restoration

Preparing daily reports to management

Coordinated with development, testing team & release management to make sure that fixes are going to system as per the agreed schedule

Used HP quality center for defect management.

Solution architect

Accenture Services Pvt Ltd,Chennai,India Mar 2011 – April 2012

Evaluate Change Requests (CRs) from a functional and technical perspective to ensure the proposed changes make sense architecturally, are compatible with the general release plan, are cost-effective, and meet the desired business needs of Telstra,a GSM service provider in Australia.

Production Support Manager

Accenture Services Pvt Ltd,Chennai,India May 2006 – Feb 2011

Provide technical/functional support to Telstra billing system

Release Management ensuring delivery of Change Requests for business releases

SLA Management

Information Analyst

EDS Ltd( Now merged with HP ),Pune,India Feb 2005 – April 2006

Production support and Billing Operations for Broadband, Multimedia and Cable TV services for Telecom Australia.

Software Tester

Cherrysoft Pvt Ltd, Kuwait Aug 2003 – Jan 2005

Created and executed functional test cases for telecom billing system for MTC Vodafone,Kuwait

Prepared test environment for user acceptance testing.

Assisted client for User Accept testing.

Worked as a Defect coordinator for two releases.

Software Tester

FEC Infosystems Pte Ltd, Singapore May 2001 – Mar 2003

Testing of ARBOR/BP 8.5.6 and Proximity (CRM) for Mobile One Asia Pte Ltd (M1), Singapore

Created & executed functionality and regression test cases and scenarios for manual testing.

Assisted client for User Accept testing.

Responsible for running automated regression test against new builds using WinRunner.

System Analyst

ZANTEL, Zanzibar October 1999 – April 2001

Pre Paid Billing system & Integrated Customer Management System (ICMS) are an in house development. Being a system analyst, gathered system requirements from various departments and designed the modules as per the requirements

Programmer /Analyst

Meeco Unisys Ltd, Tanzania Feb 1996 – Sept 1999

Contributed as a programmer for developing integrated insurance system for National Insurance Corporation,Tanzania.

education & Training

Bachelor Of Science (Mathematics)

Calicut UNIVERSITY, Kerala,India May 1989 – June 1992

Diploma in Advanced computer Applications

Sir Ratan Tata Computer Centre, Mumbai,India Aug 1992 – May 1993

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