Customer Service Supply Chain

Bethlehem, PA 510-***-**** *********@*****.*** linkedin.com/in/giulissaprincipe

Giulissa P. Watkins

Director of Operations and Supply Chain

Giulissa is a senior level Operations and Supply Chain executive with more than 10 years of experience. Throughout her career, she has been hands-on in every single part of the supply chain, from product creation to on-time delivery and customer satisfaction. During this time, she has not limited her leadership to only dealing with executives but has also led and mentored employees working at the factory and warehouse level. Her expertise allows her to analyze and identify the best practices to implement, fix, and improve the supply chain. Therefore, her strengths are in the areas of Integrated Supply Chain Management, Demand and Supply Integration, Inventory Management, Order Fulfillment, E-Commerce Implementation, and Customer Service. At Gumdrop Cases, she played a key role in seamlessly integrating operation and fulfillment practices. As soon as she started, she reduced overhead by 30% by creating a more accurate, less manual workflow between the 3PLs and headquarters for order fulfillment. She also increased on-time delivery and inventory level accuracy by 50% in the first year. By year two, she was able to renegotiate 3PL contracts and reduce the cost of pick-up, fulfillment and customer support. Additionally, she managed the implementation of other sales channels such as eBay, Amazon FBA, as well as B2B businesses. In her third year, she transitioned QuickBooks Desktop to Netsuite's ERP system for better accounting, forecasting, and data accuracy for S&OP purposes, and implemented EDI communication with 3PL for automated inventory control and order management. She put a hold on her career to move across the country from CA to PA with her now-husband. She resides in Bethlehem, PA, and is willing to relocate within the NEPA area.

Giulissa is passionate about what she does, and is constantly looking to learn and expand her knowledge base. This is why she is taking the MicroMasters certification in Supply Chain Management from The Massachusetts Institute of Technology. Experience

2015 - Today

Owner

Paperloveme Calligraphy

● Founded Paperloveme Calligraphy as an online ecommerce store that specializes in handmade and hand lettered goods.

Bethlehem, PA 510-***-**** *********@*****.*** linkedin.com/in/giulissaprincipe

● Operate autonomously in all facets of the business such as strategic planning, operations, merchandising, marketing, customer relations, brand positioning, revenue growth, financial management, business development and price negotiations.

● Execute product creation, purchasing, logistics and support of all sales.

● Implement all business-building expectations through web presence and social marketing.

● Promote products on multiple channels, including social media, online ad campaigns, and word-of-mouth activities.

● Design and distribute promotional materials and marketing collateral

● Complete all purchase orders & customer invoices; fulfilled customer shipping needs; maintained timely correspondence with clients throughout the duration of the sale.

● Present to the public at events and trade shows to increase brand awareness; i.e., and demonstrate outstanding courtesy and strong interpersonal skills in all customer interactions

2013 - 2016

Director of Operations and Fulfillment

Gumdrop Cases

● Led Supply Chain, Logistics, and Operations strategies at headquarters and at the warehouses nationally and internationally.

● Oversaw purchasing, planning, inventory management, logistics, customer service and warehouse operations.

● Worked closely with department heads to complete S&OP analysis for monthly meetings with executives in order to plan for demand, supply, inventory and financial goals.

● Managed and mentored employees in various departments of the organization.

● Executed omnichannel fulfillment integrations with marketplaces such as Amazon, eBay, Magento, and Newegg to ERP and Order Management systems to maintain accurate inventory availability across all platforms.

● Integrated Netsuite ERP system bringing all the data from QB Desktop.

● Improved inventory visibility and accuracy by 60%.

● Improved on-time delivery and customer service satisfaction by 40%.

● Identified and fixed issued in order processing and inventory handling at 3rd party warehouses, which lead to a renegotiation of contract and reduction of cost. 2010 - 2013

Logistics Manager

Joseph Enterprises, Inc.

● Integrated and optimized all processes to guarantee proper production quantities and on-time delivery across the supply chain.

Bethlehem, PA 510-***-**** *********@*****.*** linkedin.com/in/giulissaprincipe

● Developed and implemented process improvements in all the internal areas of the department: freight cost, planning, scheduling, routing guides, etc.

● Led great relationships with carriers nationally and internationally by understanding proper import regulations, as well as understanding routing delivery guides from big clients such as Walmart, Target, Home Depot, etc.

● Collaborated with other departments to integrate best supply chain practices with business systems and processes, such as customer sales, order management, accounting, and shipping in the company’s implementation of a new ERP system.

● Established specific supply chain-based performance measurement systems within the company and 3PLs.

● Managed and mentored a group of 3 logistics analysts in headquarters and other states.

2005 - 2010

Logistics Analyst

Joseph Enterprises, Inc.

● Served as a liaison between 3PLs in the United States and corporate office in San Francisco.

● Enhanced product workflow by analyzing and developing logistics plans that affect production, distribution, damage control, and inventory of all the Chia Pet line of products.

● Created and reviewed procedures for distribution and inventory management to maximize customer satisfaction and minimize cost.

● Executed extensive knowledge of warehouse and transportation operations, including the flow of material from trailer loading to outbound shipment to final delivery.

Education

2019 - Present

Massachusetts Institute of Technology

MicroMasters Program in Supply Chain Management

2002 - 2009

San Francisco State University

B.A. Political Science

2008 - 2009

San Francisco State University College of Extended Learning A.B.A. Certificate of Paralegal Studies Law

Bethlehem, PA 510-***-**** *********@*****.*** linkedin.com/in/giulissaprincipe Skills

● Supply Chain Management

● Cross-functional Team Leadership

● ERP Systems

● E-commerce

● Inventory Management

● Omnichannel Fulfillment

● Microsoft Excel Black Belt

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