Administrative Assistant Customer Service
Resume:
Mary Smith-Glenn
Alabaster, AL 35007
*********@*****.***
SUMMARY
A senior administrative assistant with 21 years of experience in the natural gas/energy and healthcare industries. Expertise in auditing and resolving deficiencies in DOT documentation and record management of over 90 projects; submitting authorizations for the hiring of over 200 field inspectors; tracking permits for environmental compliance; and updating policies and procedures. My expertise consists of establishing and assisting in maintaining background investigations, processing of criminal history and verifying data.
Excellent written/oral communication
Work with little or no supervision
Consistently meet deadlines
Engineering document management
Problem-solving skills
Data Entry
Adept at multi-tasking with rapid changes
Customer Service
Scanner
Record Management
PROFESSIONAL EXPERIENCE
Southern Nuclear., Birmingham, AL 08/2013-10/2019
Southern Nuclear is Southern Company’s nuclear plant operating company.
Administrative Assistant
Administrative Support to the Document Services-Records Department (Contractor via E-Group, LLC)
Maintain and update various electronic and hardcopy filing systems
Interface with corporate employees on a daily basis to provide various types of support related to nuclear records with professionalism
QA Record processing includes verifying scanned images, scanning volumes of documents using scanning software and verifying scanned images into an electronic DMS in accordance with company procedures
Process nuclear engineering and design Quality Assurance records in a timely manner and in accordance with SNC procedures, regulatory requirements, industry guidelines, and Sarbanes-Oxley requirements
Research and retrieval of historical documents, including hardcopy from microfilm and/or microfiche
Southern Nuclear., Birmingham, AL 12/2012 -08/2013
Access Administrative Assistant
Administrative Support to the Fleet Access Authorization Department (Contractor via E-Group, LLC)
Daily support for the successful operation of the Fleet Access Authorization Program in the Corporate office
Initiates and transmits background investigation PHQ (Personal History Questionnaire) to the contracted investigative agency
Establishes and assists in maintaining Background Investigation (BI) Files
Processes criminal history records to and from the FBI, monitors the receipt of results and initiates timely corrective action upon non-receipt of the results
Entering and verifies data in Employee Plant Access Control Tracking (Em-Pact)
Acts as an administrator/proctor during the tests
Enters and verifies data in the Personal Access Data System (PADS) data system
Provides administrative support to the Nuclear Fleet Security Coordinator(s) and Reviewing Official(s) relative to the processing and handling of applications for Access Authorization, to include highlighting the Re-investigation Date on the PADS Synopsis Report
Conducts BIs as directed by the Access Authorization Supervisor
Processed Denial Letters
Monitor Annual Supervisor Reviews conducted each month in a timely manner
Southern Nuclear., Birmingham, AL 7/2012 – 10/2012
Administrative Assistant
Supported Document Controls Department (Contractor via E-Group, LLC)
Process and manage the quality assurance and business records in accordance with procedures, regulatory requirements and industry guidelines for Nuclear Development Construction, Engineering and Design Departments
Process and handle security-related documents in accordance with SNC procedures and government regulations and implement in a manner that assumes document retrieval and storage continuity
Verify and import scanned document image content files into Documentum (An electronic document management system.) to ensure acceptability as QA records
Utilized Adobe
El Paso Corp., Birmingham, AL 8/2004 – 5/2012
A major natural gas transportation company with a 43,000-mile interstate pipeline system throughout most of the U.S.
Administrative Assistant
Supported and assigned construction/maintenance project record management for 12 project managers in the Engineering Department and 5 senior project coordinators in the Construction Support Department.
Audit and resolve deficiencies in documents and successfully closed over 90 engineering project documents annually within the 30-day deadline consistently.
Processed and managed more than 200 work authorizations annually for third-party inspectors hired throughout the year.
Proficient in MS Office, including Excel and PowerPoint, Access, SHIPS, SharePoint, Adobe, Streamline, Maximo, and PeopleSoft software
Conducted quality research and formulated actions in auditing inspection records ensuring DOT compliance
Coordinating and communicating with third-party companies to ensure that the paperwork was processed in a timely manner.
Compiled and distributed project-related safety materials, engineering drawings, updated manuals and permits to inspectors.
Coordinated department training, including complying information and distribution.
Indexing and importing records from projects into an electronic document management system (SharePoint).
Customer interface in person and over the phone with professionalism. Support for Corporate and plant employees related to various engineering project records.
Restore Therapy Services, Birmingham, AL 7/2000 – 8/2004
Provider of choice for therapy services to senior living facilities.
Administrative Assistant
Updated legal compliance policies and procedures in the HR Department
Assisted senior regional recruiting staff with career fairs and recruiting events
Assisted with event planning, including associated travel and logistical arrangements
Responsible for department Correspondence
Maintained department filing system
Children’s Hospital, Birmingham, AL 11/1997 – 3/2000
A full-service hospital dedicated to the care of children; part of the UAB hospital system.
Administrative Assistant-(Contract via Kelly Services)
Managed and maintained dialysis supplies, organization, and upkeep for medical and surgical procedures
Updated and maintained policies and procedures for the Dialysis Department
Supported nursing staff with the coordinating of lab work before procedures
UAB Hospital, Birmingham, AL 11/1991 – 7/1996
A full service medical, surgical, research and teaching hospital; part of the UAB hospital system.
Unit Secretary
Maintained admission/discharge charts
Supported nursing staff needs for lab orders and supplies for patients in Labor/Delivery
Legal compliance
Coordinate transport for patients
Greeted visitors and directed them to the appropriate areas
Answered and managed incoming and calls while recording accurate messages for the nursing staff.
EDUCATION
Associate of Arts Degree, Brewer State College, Fayette, AL
General Education
Diploma in Business Education, Northwest Alabama State Technical College, Hamilton, AL
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