Employee Relations Human Resource

Carol Proctor, MBA ***********@*****.***

Dallas, TX

405-***-**** (cell)

EXECUTIVE SUMMARY

Senior Executive with over 20 years’ experience, in all facets of Human Resources, Talent Acquisition, Talent Management, Workforce Planning and Employee Relations in healthcare, health insurance, manufacturing, telecommunications, and startup technology industries, supporting 75 to over 2400 employees across multiple states, including CA. Significant experience leading Change Management and Organizational Development within a multi facility / multi-site environment. Proficient at managing all facets of human resources including: Compensation, Labor Relations, Succession Planning, Workers Compensation, Employee Health, Employee Benefits and HRIS / ATS systems (ADP, Paychex, PeopleSoft, Kronos, Oracle). Created strong HR Business Partner relationships in Operations, Media, Finance, Call Center, Construction, Network, IT, Retail & Center Of Excellence. Adept at translating strategic and tactical business plans into HR strategic and operational plans. Experience managing M&A and Divestitures. Competencies: Project & Change Management, Business Acumen.

PROFESSIONAL EXPERIENCE

Chief Strategy Officer & SVP Business / Workforce Development

KSE Associates LLC - Carrollton, TX (Nov 2017 to Present)

Company Description: KSE Associates provide access to state and federal incentive programs designed to assist employers with capital expenses including Recruiting and Training cost.

Operational Leadership – (Chief of Staff & Chief Administrative Officer)

Develop Workforce Planning and Staffing Models, Compensation, Talent Acquisition and Talent Development strategies to meet financial objectives. Responsible for attainment of financial and operational goals in partnership with CEO and COO - $20M+ Revenue and $7M+ payroll budget. Translate strategic and tactical business strategies into Human Capital and Operational Plans. Partner with government agencies in coordination of economic development activities for infrastructure, recruiting and training.

Key Successes

Directed Client Support Services for Workforce Planning, Talent Acquisition and Talent Management which improved revenue results by 50% within 6 months.

Grew Talent Development business services by 50% over 6 month period.

Achieved 20% more than budget projections through increased client growth, business diversification and streamlining client on-boarding process.

Created KPIs to effectively measure Workforce Management and Talent Acquisition.

Developed SLAs to proactively address Client escalation issues.

Managed staff of 21 in IT, HR, Facility and Sr. Leaders.

Chief People Officer & VP Human Resources

Healthsmart Benefit Solutions & PBM – Dallas, TX (Jan 2015 to Jul 2017)

Company Description: Largest independent third party administrator and premier provider of health plan solutions for self-funded employer with over 1M members, 1700 multi-state / multisite employees.

Human Resource Operational Leadership: Talent Acquisition, Management & Development

Strategic and tactical leadership - developed and executed Talent Acquisition, Talent Development, Talent Management, Workforce Planning and Human Resource Operations strategies, in partnership with Executive Management and Board of Directors. Specifically in the areas of Succession Planning, Compensation, Employee Relations, Mergers & Acquisitions and Change Management.

Key Successes

Strengthen organizational stability by creating Workforce Planning Models, Talent Acquisition, Compensation Strategies.

Streamlined and Automated Employee Onboarding Process.

Established Organizational Development Program - assessment, design, change management.

Created cost reductions in Nurse Recruiting, IT and Management Recruiting and critical vacancies - moved from passive to proactive initiatives, in partnership with the business unit:

Turnover reduced from 37% to 19% and time to fill reduced from 90 days to 45 day average.

Standardized jobs by aligning performance with Success Factors and Competencies.

Instrumental in implementing a new payroll system and changing the payroll process which saved $1M+, by implementing a new HRIS system.

Lead the business through a Reorganization and Transformation that resulted in a net savings of $13M+ in the first year and additional $7.5M+ the second year.

Streamlined and implemented cost effective employee benefit plans – added tiered programs including HDHP and streamlined Pharmacy benefit program.

Lead the strategy and management of employee benefits administration through vendor evaluations and negotiations, including plan design and analysis.

Supervised $2.5M+ Human Resource Budget ($95M+ Payroll Budget).

Partnered with CEO and CFO in determining strategies to meet revenue objectives.

Evaluated and realigned business structure for continual improvement.

Automated Employee Handbook to align with business objectives.

Developed Employee Communication Strategy including Quarterly Town Hall Meetings, Annual Employee Meetings and Employee Electronic Bulletin Board.

Strategic advisor to the executive/senior management of each business unit.

Directed a team of 12 professionals.

Director, Human Resources

Cox Communications - Oklahoma City, OK (Nov 2003 to Dec 2013)

Company Description: Third largest Cable provider / Call Center 6M+ subscribers & 22K employees.

Human Resource Operations and Talent Acquisition Leadership

Directed all facets of Human Resources within a matrix organization, for 2000+ employees, including Employee Relations, Talent Acquisition, Workforce Planning, Compensation, Performance/Talent Management, Succession Planning, HR Compliance, Payroll and Employee Benefit Administration. Partnered with the Center Of Excellence & HR Service Center in execution of regional Talent Acquisition support and Affirmative Action Programs. Directed team of 10 HR professionals.

Key Successes

Streamlined and Automated Employee Onboarding Process.

Automated employee merit increases from paper process to a “point and click” tool.

Standardized Compensation practices, reduced payroll/benefits costs 80% by realigning HR staff.

Created and implemented an automated Employee Handbook and Disciplinary Tool.

Collaborated with senior leadership on the implementation of a standard commission structure and job description / title alignment utilizing Career Framework tools.

Director, Human Resources

St. Anthony Hospital (SSM Health) – Oklahoma City, Oklahoma (Apr 2000 to Sep 2003)

Company Description: Oklahoma non-profit, 800 bed hospital with 2300+ employees, payroll $60M+. Multi-site, acute care, behavioral health, urgent care and rehabilitation center.

Human Resource Operations and Talent Acquisition Leadership

Directed all facets of Human Resources, including Employee Relations, Recruiting / Nurse Recruiting, Performance Management, HR Compliance, Employee Health and Workers Compensation. Responsible for management and support of Joint Commission on Accreditation of Healthcare Organizations (JCAHO) HR compliance requirements.

Key Successes

Surpassed financial goals through the reduction of recruiting expenditures by 50%.

Collaborated with senior leaders to improve employee satisfaction rating to 75% (based on national data of employee satisfaction of 65% in healthcare industry).

Reduced the number of critical vacancies by more than 65% within 18 months through local education initiatives and partnerships with vo-tech institutions (grow your own program).

Reduced average days to fill positions from 65 to 40 for nursing vacancies and from 60 days to 20.5 days for non-nursing through aggressive and selective staffing techniques.

Partnered with external staffing sources to develop an international recruitment plan.

Directed a staff of 10 HR professionals and 2 Nurse Recruiters.

Labor Relations Specialist (Labor, Workers Comp & Employee Benefits)

Dayton Tire - Oklahoma City, OK (Sep 1994 to Apr 2000)

Company Description: Union (USW) Manufacturer 2000+ employees, annual revenue $573M.

Key Successes

Advised management, 2000+ employees on the Collective Bargaining Agreement.

Workers Compensation Administration including Accident Investigations.

Talent Acquisition, specific to Hourly Employees (hired 300 employees within 60 days).

Recruited and hired over 600 employees as replacement workers during strike.

Created grievances tracking system and resolved 500+ grievances in 30 days.

Administered employee benefits and CBA for over 2000 Employees.

Employee Benefit Administration.

EDUCATION

Masters of Art, Leadership

Mid America Christian University - Oklahoma City, OK

Masters of Business Administration (MBA)

Mid America Christian University - Oklahoma City, OK

Bachelors of Science, Management

Mid America Christian University - Oklahoma City, OK

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