Customer Service

CURRICULUM VITAE

PERSONAL DETAILS

NAME: ROSALIND NJERI MWANGI

DATE OF BIRTH: 01/04/1982

CPR NO: 820497118

GENDER: FEMALE

NATIONALITY: KENYAN

STATUS: SINGLE

LANGUAGES: ENGLISH & SWAHILI

PHONE NO: +973-********

EMAIL: *********@*****.***

PERSONAL STRENGTHS

Well-presented diligent hard worker with good communication skills

Ability to adjust, adopt to new and challenging atmosphere, interacting with people at all levels.

Ready and willing to learn new things as well as a team player

CAREER OBJECTIVE

Seek to effectively and efficiently learn more obtain diverse skills and knowledge toward personal growth in performing my duties.

EDUCATION BACKGROUND

1988 – 1996: KATHERI PRIMARY SCHOOL

Achievement: Kenya Certificate of Primary Education

1997 – 2000: GATHUNGURURU GIRLS SECONDARY SCHOOL

Achievement: Kenya Certificate of Secondary Education

G T S Training courses Bahrain.

WORK EXPERIENCE

2005 Apr – 2009 Jul: MOUNTAIN ROCKS HOTEL

Position: Waitress / Cleaner

2014 May – 2015 Feb: BEIRUIT LEBANON

Position: Nanny / Cleaner

Duties

●Sweeping and mopping floors

●Dusting furniture and scrubbing surface clean

●Cleaning and disinfecting rest rooms

●Setting dining tables and serving meals

●Vacuum cleaning floor and carpet

2015 Apr – 2015 Aug:SAFARI PARK HOTEL

Position: Waitress

Duties

●Welcoming and escorting customers to their tables

●Writing patrons food orders on the order slip

●Taking orders

●Checking with the customers to ensure that they are enjoying their meals

●Removing dishes and glasses form tables or counters to the kitchen for cleaning

●Cleaning tables after the guests use

●Preparing tables for meals including setting up items such as linen

●Garnishing and decorating dishes in preparation for serving

●Filling salt, pepper, sugar, cream, condiment and napkin container

2015 Aug- 2016 April: RADAR LIMITED

Position: Security Guardette.

Duties

●Ensuring safety procedures are adhered to at location.

●Checking for personal protective equipment are always used at the location.

●Body search for any illegal items.

●Report writing and entry of incidents in incidence book.

●Assisting customers and clients at all times.

2016 July-2018 January : ISIOLO TYRE SERVICES

Duties

. Recording all car services done on daily basis

. Receive payment after services and Issues receipts

. Banking money and keeping records at the end of the day.

. Taking stocks and ordering of new supplies.

2018 Nov- to current date: PROTECT SECURITY SERVICES

●Ensuring safety and security of customers and staff member

●Assisting clients,customers, co-workers and staff when needed

●Ensuring opening and closing procedures of the premise are followed accordingly

●Managing site access

●Checking fire extinguishers are in good condition at all time.

●Ensuring safety procedures are followed by contractors and visitors at the premises.

●Customer service

●Fire fighting

HOBBIES: Watching movies, reading novels and travelling.

REFEREES

1.MARY KARIUKI

Assistant Manager

Smoother Restaurant

Cell: 070*-***-***

2.Duncan kimani

Acting Manager

Mountain Rock Hotel

Cell: 072********

3.Hosewel Mwangi

Manager Safari Park Hotel

Cell: 071*******

Contact this candidate