Administrative Assistant - Customer Service Representative

CHRISTINA HATEM

Kaslik, Keserwan, Lebanon +961******** ******************@*****.***

EXPERIENCE

May 2019 – Present

VESTITI

Jdeideh, Lebanon

Customer Service Representative

Increase sales and achieve targets

Place orders on the system

Track shipments daily

Follow up with customers

Stock management

Quality control

Manage photoshoots and appointments

Send out marketing emails

Business development

Oct 2018 – Jun 2019

American High School

Jdeideh, Lebanon

Teaching Assistant (Part-Time)

Assist students with their assignments

Appropriately supervise children while keeping them safe at all times

Manage a large group of children utilizing appropriate classroom management techniques

Ensure the safety and wellbeing of each child by responding to their emotional, social, and physical needs as well as their educational needs

Be a positive role model for all children

Jun 2017 – Apr 2019

Rola Beauty Lounge

Ain El Remmaneh, Lebanon

Beauty Salon Supervisor

Overseeing daily salon operations

Hiring and training beauticians, as needed

Organizing employees’ shifts, considering peak times and seasonality

Ordering supplies and keeping inventory

Arrange for regular maintenance services for all equipment

Apply hygiene practices across all beauty stations

Ensure all beauty treatments meet high quality standards

Maintain staff records, including salaries

Receive payments from clients and track all transactions

Maintaining all social media platforms and offer discount packages to attract new customers

Consolidate daily, monthly and yearly reports

May 2015 – Sep 2018

Waves Aqua Park

Mansourieh, Lebanon

Swimming Instructor

(Part-Time Summer Job)

Plan and deliver lessons ensuring adherence to the scheme of work and lesson plans

Ensure safe provision of all equipment and ensure it is used correctly

Make sure safety standards are followed in sessions and undertake risk assessment

Identify participants’ abilities and encourage them to reach their full potential

Plan and deliver sessions appropriate to the level of swimmer

Provide explanations and demonstrate swimming techniques

Correct faults in swimming techniques and identify ways to improve performance

Be a positive role model, creating a positive and fun environment in which to motivate and encourage children to participate in swimming

Set ground rules for each session

Evaluate sessions and give feedback

Feb 2017 – Apr 2017

Le Royal Hotel

Dbayeh, Lebanon

Banquet Sales and Operations Intern

Take inquiries and book functions

Prepare the initial proposals for the functions, send to clients and make follow up calls for any changes

Confirm the event with the client including signing relevant contract documents

Maintain the filing and archiving system

May 2014 – Sep 2014

Waves Aqua Park

Mansourieh, Lebanon

Lifeguard

Provide emergency care and treatment as required until the arrival of emergency medical services

Present professional appearance and attitude at all time, and maintain a high standard of customer service

Perform various maintenance duties as directed to maintain a clean and safe facility

Perform miscellaneous job-related duties as assigned

EDUCATION

Oct 2015 – Jan 2018

Arts, Sciences & Technology University in Lebanon

Kaslik, Lebanon

Business Administration

TRAININGS & CERTIFICATIONS

Certificate of Attendance in the “Training for Babysitting Skills” workshop (I was trained to perform children CPR and skills to care for infants, toddlers and pre-school children) “Blast’inc” – Nov 2016

Lebanese Ministry of Tourism Lifeguard Certificate “LMOT” – May 2016

Certificate of Training in “Goal Setting: A Healthy Recipe for Success” – Oct 2015

Y.M.C.A Junior Life Saver – Sep 2015

Certificate of Participation in the Cardio Pulmonary Resuscitation “C.P.R” Training Course – Jul 2015

Certificate of Proficiency in English from the University of Michigan – Jun 2014

Lebanon Red Cross (Basic First Aid) – Jun 2014 + May 2016 (renewal)

MEMBERSHIPS

Apr 2015 – Present

Beirut Lotus Leo Club by Lions Clubs International

Baabda, Mount Lebanon

Charter Secretary

QUALIFICATIONS

Tolerant

Time Management

Planning & Organizing

Communication

Patient

Detail oriented

Multi-tasking

Critical thinking

Sharp under pressure

Result-driven

Microsoft Office

Protel Hotel Software

Omega Software

Shopify

Aramex – Click to Ship

LINGUISTIC SKILLS

Arabic: Fluent

English: Fluent

French: Intermediate

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