Manager Engineer

AMIR HAQ

**** ******* ***** ***** **: amirulhaq**

Doylestown, PA 18902 LinkedIn Id: amirulhaq

Home Phone: 215-***-**** Email: ********@*****.***

Cell Phone: 267-***-****

SUMMARY

Solution Architect (Agile Engineer) with proven success in system design and software management with an emphasis on architectural design, implementation, migration, installation, and upgrade of Enterprise Content Management software. Strong skills and extensive experience in providing design for large capacity environments for many operating environments and multiple clients. Ability to design, develop, and implement software on various platforms.

TECHNICAL SKILLS

Enterprise Content Management Software:

IBM Content Manager Ondemand (CMOD) 7.1.2\8.5.0.6\9.5.0.6, FileNet P8 Content Engine 5.0\5.2.1, Workplace XT, ACCE, IBM Case Manager 5.3.0, IBM Datacap 9.0.1, IBM Content Manager 8.4.2\8.5\8.6, IBM Content Navigator 2.0.3\3.0.3, IBM Webi 1.6, Kofax Capture 7.5\8.0\9.0\10.2.1\11.0, Kofax KCNS, Kofax KTM 5.5\6.2, Kofax Capture Import Connector (KCIC) 2.6, Kofax Mobile, Kofax Analytics for Capture 1.2, Kofax VRS 5.1.1, FileNet Image Services (IMS) 3.6.0\4.1.5, FileNet Content Services 5.1.1\5.2

Operating Systems:

Red Hat Linux 2.6, AIX 5.3\6.1, HP-UX 10.20\11, Windows Server 2012\2016

Databases:

DB2 9.5\9.7\10.1, Oracle 7.3.4\8.1.6,11g, MS SQL Server 2012\2014

Scripting Languages:

PERL, PL\SQL, SQL

OS Tools\Shells:

SMITTY, SAM, C Shell, Korn Shell

Other Software:

WebSphere 8.5.5\8.6.0, Tivoli Storage Manager Server\Client 5.5\7.1, IIS 5.0,

ALM tools (VSTS\Azura DevOps), BMC Remedy Change Management, Veritas Backup Exec

Storage Optical Jukeboxes:

Dell ECS 3.1, Centera 5.3\6.5, HP 160\320\660\1200 EX, HP 2200 MX, HP 9100 MX ODU

Servers:

IBM pSeries P5\P7, IBM xSeries 330\360, HP ProLiant DL320\360\580, IBM RS6000 H50\H70\H80\R40, HP 9000 L\K Class, Dell PowerEdge 1300\2400, HP Netserver LH Pro, LC2000 and LH6000

Scanners:

Fujitsu FI-6800\7160, Konica Minolta Bizhub C350, Bell-Howell 8125 Duplex, Kodak 923D\7500\9150D High Speed

PROFESSIONAL EXPERIENCE

DLL, DELAGE LANDEN, Wayne, PA June 2018 – October 2019

Agile Engineer (ECM Technical Consultant)

As a “T-Shaped” ECM Technical Expert, responsible for defining standards within the Scanning, and Archiving platforms under the Enterprise Content Management domain. Orchestrator between various stakeholders, including suppliers, IT teams, management and architects in an agile environment. Involved in current and future state definitions of the domain and provide input for the Business Information Plan.

Support projects in utilizing services in the domain.

Define and refine the services in the ECM domain platforms.

Liaise with product vendors regarding product roadmaps and operational topics.

Liaise with sourcing vendors regarding delivery of outsourced (managed) services.

Define and refine architectural standards and guidelines for the ECM domain platforms.

Support requests for architectural exceptions, in alignment with Lead Architect.

Create and maintain roadmap, based on alignment with lead architects, platform users, market research and management direction.

Ensure adherence to standards and guidelines and perform QA assessments.

Support management in creation of Business Information Plan, aligned with architectural roadmap for the services you support.

Technical escalation points for Application Maintenance provider, provide 4th level support.

Monitor, analyses and manage usage. Perform platform capacity management.

Service usability, reliability, maintainability, adoption, and compliancy.

Effective communication skills (written and oral) to interact with all levels of technology and business partners.

Working knowledge of VB.NET, ASP.NET, Java, SQL, VB Script, HTML5, Web Services and XML, JSON.

Experience with Microsoft Server, Linux, AIX, Oracle, SQL Server and DB2

Configuration/setup and maintenance experience with ECM repositories; IBM Content Manager Enterprise Edition, IBM Content Manager Ondemand (CMOD), IBM Content Navigator (ICN).

Experience developing and configuring Web Services to customize ECM solutions.

Configuration/setup and maintenance experience with Kofax Capture, KCNS, KTM, Kofax Capture Import Connector (KCIC), Kofax Mobile.

Able to analyze complex technology issues and collaborate with other technical experts.

Experienced in working closely with software vendors.

Team player, able to work in a global, multicultural environment.

Experience in one or more of the following ALM tools: VSTS and Azura DevOps.

CUNY, THE CITY UNIVERSITY OF NEW YORK, New York, NY January 2018 – May 2018

FileNet P8 Administrator (ECM Technical Consultant)

I.T. Senior Associate performing highly complex professional work in Enterprise Content Management related disciplines. I.T. Senior Associate working in a range of communications, technical support, or similar functions depending on the needs of the Computing and Information Services. Work tasks include diagnosing, evaluating, overseeing and resolving highly complex projects. I.T. Senior Associate having wide latitude for independent initiative and judgment and serving in lead roles on complex programs and projects.

Architecting, deploying, and supporting IBM FileNet P8 suite of ECM products, including but not limited to Case Manager, Datacap, and Process Task Manager.

Experience in with supporting FileNet in UNIX\Linux and Microsoft Windows environments.

Knowledge configuring WebSphere with special attention in integrating diverse platforms.

Working knowledge of image and document formats.

Strong understanding of concepts, practices, and procedures related to content management systems and workflows, and project management.

Proactive and detail-oriented with a high aptitude for solving complex problems and rendering sound resolutions.

Strong understanding of multi-tier architecture and cross platform integrations.

Establish and maintain strong working relationships with administrators and constituents at all CUNY colleges, and the Central Office.

Strong written, verbal, and interpersonal communication skills.

Manage multiple projects simultaneously, while ensuring quality deliverables through day-to-day activities.

Proficiency with MS Office Suite, Crystal Reports, MS SQL, and FTP client software.

Work productively as an individual contributor and collaboratively as a team member in a fast-paced, time-sensitive, customer-responsive, and team-oriented environment.

BNY MELLON, Pennington, NJ June 2005 – December 2017

Senior Software Engineer (Solution Architect)

Part of Third-Party Application Services Team who provides design and implementation of the BNY Mellon\ Pershing’s Kofax systems, and SQL database systems. Work on range of related tasks such as infrastructure strategic planning and design of Kofax\CMOD\CM8\FileNet Centera solution. Responsible for the resolution of technical issues associated with the Kofax, CMOD, CM8, FileNet, and db2.

Upgrade to Kofax 9 in Cluster Environment. Upgrade to Kofax 9, License Server, and Application Server, Apply Service Pack 2. Publish All Batch Classes.

Upgrade to Kofax 9 KCNS\Web, Kofax and Custom Pershing Services, Custom Batch Manager, Administration. Install Web Server Components for IIS and Kofax Web Site, DMZ Servers. Upgrade to Kofax 9 Remote Site (ACIS Remote Synchronization Agent)

Design and Implement Kofax Active/Active High Availability across both data centers. Seem less DR, Ability to restore all in-process batches (to the same central site or alternate central site).

Manage Kofax Admin module, create new Batch class (Document Class and Form), Configure Queues, Workflow Agent, Separation Type, Export Module. Manage Kofax Batch Manager and Scan module to create batches using the Software Import on Scan module.

Create architectural designs, project plans and strategies for migration of AIX to Linux and P5 to P7 hardware projects for both Content Manager Ondemand and Content Manager. Created migration solution for Webi to Content Navigator application farm.

Train offshore and onshore support staff on maintenance and installation of Content Manager Ondemand, Content Manager, and Kofax applications.

Create software application triage and solution documentation for Operations and Production Support.

Design and implement upgrade, migrations, and architectural solutions for multiple document services system from AIX to LINUX platform.

Create retention policy and plan for multiple business unit’s Content Manager Ondemand reports. Trouble shoot retention report problems and perform report recovery from Tivoli Storage Manager. Perform retention management on Tivoli Storage Manager and Centera.

Provide chargeback model for internal customers to recoup expense.

Upgrade Content Manager Ondemand from 7.1.2 to 8.4.5 and 8.5.0.6 to 9.5.0.6, including recompile and reconfigure of exits. Install and configure pdf indexer for Content Manager Ondemand.

Upgrade Tivoli Storage Manager 5.5 to 7.1 and DB2 from 9.7 to 10.5 for Content Manager Ondemand 9.5.0.6 and Content Manager 8.4.3.

Upgrade Content Manager 8.4.3 to 8.5 and migrate from AIX to Linux.

Provide primary production support for IBM Content Manager Ondemand, Content Manager, Kofax, and FileNet, servers for over 1000 users; Provide 24 by 7 pager support.

Trouble shoot, monitor, modify, and debug Content Manager Ondemand, Content Manager, Kofax, and FileNet software for production, disaster recovery, and high availability solutions.

Support and maintain custom application for IBM Content Manager Ondemand ODWEK. Roll out new packages for custom java applet applications through development and test environments. Work with developers and testers to resolve issues with java applet applications.

Design, modify, and implement PERL and shell scripts for IBM Content Manager Ondemand and FileNet backups, Centera storage and migrations, startup and shutdown scripts, and monitoring scripts.

Automate, design, and write db2 reports for the database system for the IBM Content Manager Ondemand.

Provide day-to-day support, maintenance, and upgrade of Tivoli Storage Manager Server\Client with Centera Storage.

TOWERS PERRIN, Philadelphia, PA April 2004 – June 2005

FileNet Technical Consultant

Part of UNIX Services Team who provides support of the Towers Perrin's FileNet systems, and oracle database systems. Responsible for the resolution of technical issues associated with the FileNet, Oracle, HP-UX, and Network. Work on range of related tasks such as FileNet infrastructure strategic planning and design of FileNet MSAR solution.

Provide primary production support for FileNet Combined Image Services with two Remote Cache Servers and two Remote BES\Cache servers for over 500 users; Provide 24 by 7 pager support.

Trouble shoot, monitor, modify, and debug FileNet MSS synchronization software between production and disaster recovery Image Services.

Support and maintain visual workflow environment for custom application. Roll out new packages for custom application through development and test environments. Work with developers and testers to resolve issues with application.

Design, modify, and implement PERL and shell scripts for FileNet EBR backups, FileNet optical media imports and copies, FileNet MSS startup and shutdown, and FileNet and HP-UX system monitoring.

Automate, design, and write Oracle reports for the database system for the FileNet and custom visual workflow systems.

Provide day-to-day support and maintenance of FileNet 107 GTL OSAR.

Design and implement upgrade and architectural solution for production system from HP to IBM platform.

Provide chargeback model for internal customers to recoup expense and to pay for upgrade.

GREAT AMERICAN INSURANCE, Cincinnati., OH January 2004 – April 2004

FileNet Technical Consultant

Part of Imaging Services Team who provides support of the Great American Insurance’s FileNet systems, database systems, and Exigen Visiflow System. Responsible for the resolution of technical issues associated with the FileNet and Exigen platform. Work on range of related tasks such as FileNet infrastructure strategic planning and design for Centera (EMC storage solution) and Nagios monitoring (SNMP trapping).

Provide primary production support for FileNet Image Services, FileNet Content Services, and Exigen Visiflow systems for over 200 users; Met Service Level Agreements with Business Lines. Support FileNet Image Service (Dedicated BES, Root\Index, and Library Server) and Exigen Visiflow over distributed system.

Installed FileNet P8 Content Engine, Process Engine, and Application Engine in Windows 2000 environment for demo environment. Manage Application Engine on top of BEA Weblogic. Maintain and install patch level for Content, Process, and Application Engine.

Upgrade FileNet Print Services 4.1 on Windows NT to Print Services 4.2 on Windows 2000.

Support FileNet Web Services and Open Client on IIS and .NET Framework.

Analyze and develop Panagon Capture solutions for retirement of Exigen Visiflow system. Implement Capture solution; addressing any system or performance issues that were encountered with migration.

Support and maintain independent eProcess environment for custom application. Roll out new packages for custom application through development and test environments. Work with developers and testers to resolve issues with application.

Automate, design, and write Microsoft Access reports for the database system for both the FileNet and Exigen Visiflow systems.

Provided day-to-day support and maintenance of HP 1200 EX Jukebox.

WASHINGTON MUTUAL, Northridge, CA 2002 – 2003

Technical Specialist II (FileNet Technical Consultant)

Part of Imaging Services Team who provided satisfactory daily operations of the Bank’s FileNet systems, database systems, and technical environments, as well as their technical performance and architecture. Responsible for the resolution of day-to-day technical issues associated with the FileNet platform. Worked on range of related tasks such as FileNet system upgrades (software and hardware), infrastructure strategic planning and design, database and performance enhancements, and handling FileNet system architecture issues. Took support calls 24 x 7 and was available for periodic weekend work.

Provided primary production support for FileNet systems; Delivered to expectations under Service Level Agreements with Business Units and facilitate Service Level Agreements with FileNet system Vendors for production support.

Managed support calls through to successful resolution and documented them appropriately.

Monitored Vendor Hardware and Software Maintenance agreements.

Developed and maintained reports that document the FileNet software licensing compliance.

Supported asset management; metrics reporting and cost center chargeback initiatives; maintained inventory of all department assets; conducted system monitoring and developed and oversaw data collection jobs inside the FileNet systems; completed accurate and timely reports for same to management.

Analyzed, developed, and proposed solutions for technical issues occurring in FileNet systems. Implemented and supervised the implementation of solutions; ensured and assisted in addressing any system, database or performance issues that may be encountered. Analyzed system capacity and performance in all environments.

Created and maintained process models; recommend and made system/architecture modifications based upon analysis.

Completed technical reviews of Application Design documents, as required, to ensure platform hardware and software standards are upheld; participated in Vendor Evaluation/Selection process for technical due diligence.

Provided technical leadership during FileNet acquisitions, new release upgrades, and the installation of new FileNet Systems.

Installed and maintained tools and processes to support FileNet Development and Test environments; reviewed and verified test results within the department when needed.

Migrated program and processing parameter changes through the Change Management environment as necessary; implemented software security directives from Bank’s Corporate Information Security department.

Researched and advised management and department staff on products, department technical infrastructure issues and concerns, project strategies and logistics, and other concerns as assigned or required to ensure the optimal performance of FileNet systems.

Defined, developed, and maintained comprehensive and accurate documentation for all key aspects of the operations of the Platform Support team as they relate to FileNet systems, identify opportunities to apply process improvements to the team’s operations.

EDUCATION

Bachelor of Science and Engineering, University of Pennsylvania, Philadelphia, PA – 1995

Major: Computer Science and Engineering

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