English, Arabic and conversational French.

Emad Karara

(***) - ***-****

**********@*****.***

SUMMARY OF QUALIFICATIONS

A multilingual customer support, tourism and sales expert with experience working in hospitality and the travel industry. Provides customers with exceptional service, detailed information and creative solutions to individual situations. Oversees promotions, sales and reservations. Works well in a team setting and under minimal supervision. Experienced in leading tours through long itineraries as well as managing travel agency operations, eMarketing and maintaining social media presence. Professional career path has consistently required the ability to work in a fast paced, customer focused environment. These are transferable skills that can be applied to several other situations and job fields.

SKILLS

Languages: English, Arabic and conversational French Computer/Software: Apollo, Sabre, PC Voyages, Excel, Word, PowerPoint, Sirev.

PROFESSIONAL EXPERIENCE

General Manager Sep 2018-Present

Auberge Le Clos-Joli, Morin-Heights, Qc

• Closely monitor the hotels business reports on a daily basis and adjusted rates accordingly.

• Be accountable for responsibilities of department heads and take ownership of all guest complaints.

• Respond to audits to ensure continual improvement is achieved.

• Liaison between hotel and government regulatory

bodies.

Guest Service Agent 2017-2019

RVC McGill University

Student Housing & Hospitality Services

• Greet, register, and assign rooms to students and guests.

• Handle payments through cash and credit cards.

• Responsible for telephone calls and mail.

• Receive and follow up on requests, needs and

complaints of guests and students.

Sales Agent 2016-2017

Voxdata Inc.

• Explain features, advantages of various policies to promote sale of insurance plans.

• Give sales presentations to a range of prospective clients.

• Coordinate sales efforts with marketing programs.

• Analyze clients’ current insurance policies and suggest relevant additions or changes.

Assistant Manager 2012-2014

Scarab Egypt Tours

• Assist escalated customers with questions, concerns or complaints.

• Train staff by reviewing products and sales tactics.

• Prepare monthly reports by collecting, analyzing, and summarizing information.

Tour Guide and Leader 2009-2012

Oasis Overland

• Organize and led tours throughout Egypt.

• Connect with travelers on a personal level and offered relevant sightseeing tips and advice.

• Organize and sold leisure tours and trips (site-seeing, diving, safari, etc.).

Tour Guide and Leader 2008-2009

G Adventure

• Maintain direct contact with international tour operators for customized and tailor-made tours.

• Organize conferences, business trips and incentive packages.

• Make Hotels and flights reservation.

• Organize and sell leisure tours and trips (site-seeing, diving, safari, etc.).

Receptionist 2002-2007

Havana Hotel, Cairo, Egypt

• Greet, register, and assign rooms to guests.

• Handle payments through cash and credit cards.

• Keep up to date on the type of rooms available as well. as their location, layout, price and status.

• Receive and follow up on requests, needs, and

complaints of guests.

EDUCATION

Pius Business Centre 2014-2015

Montreal, Quebec

Diploma of Vocational Studies – Travel Sales

Completed a five-week internship at Voyages Tourex Inc. McGill School of Continuing Studies 2015-2016

Montreal, Quebec

Certificate of proficiency-English for professional communication PAACC Career Centre 2016

Montreal, Quebec

Starting a business

Cairo University 2004

Cairo, Egypt

Bachelor of Tourism, Hotel Management, History & Tour Guidance

Contact this candidate