Virtual Professional
Resume:
AREAS OF EXPERTISE
CONTACT INFO
CREATIVES AND SOCIAL MEDIA MANAGER
Create ad and manage posts on social media sites
and networking sales for marketing purposes.
Create and design graphics and videos used for
company ads, posts and podcast.
Capture, edit and produce photos and videos for
internal and marketing purposes.
Design and organize courses and training materials. Identify and understand businesses
needs/processes, and make recommendations.
Multifamily Investing Academy Jan 2017 - Apr 2024 REMOTE WORK EXPERIENCES
MARJORIE
MERCADO
V I R T U A L P R O F E S S I O N A L
I am an experienced and highly driven virtual
professional in the field of social media
management and carrying out campaigns. I am
passionate in creating, curating, and managing
all published content (images, video, written
and audio/podcast). At times, I also develop
relevant content topics to reach the company's
target customers.
Design (Graphics and Videos)
Podcast Editing, Management and
Marketing
Social Media Management and Marketing
Content and Course Creation
Skip Tracing
Internet Research
Data Entry
Phone and Email Marketing
Expertise in Google products, Microsoft
offices and Virtual Assistant software tools
Other Administrative Tasks
Macabalan, Cagayan de Oro City, 9000
Pilippines
***********@*****.***
linkedin.com/in/margo-mercado/
facebook.com/mgm8447
ivas.marjorie.mercado
CREATIVE MARKETING MANAGER
Lakeway Lending Jan 2020 - Sep 2023
Capture, edit and produce photos and videos for
internal and marketing purposes.
Optimize social media accounts and monitor
ads/post performance.
Create grahics, edit videos, and produce podcast for marketing posts.
Brainstorm and collaborate creative sessions with
client and team member to achieve company goals.
Administrative tasks, such as but not limited to,
creating and revising powerpoint presentations,
podcast recordings, vlogs and email marketing.
LEAD SPECIALIST / VIRTUAL ASSISTANT
Alamo Cash Buyers Jan 2018 - Sep 2019
Conduct research to identify potential prospects
with the use of CRM, people search engines, etc.
Collect and research potential real estate buyers and sellers from various sources including but not
limited to county court cases, public records and
notices, social media sites, etc.
Build business relationship to company clients and employees such as project managers, realtors,
private lenders, private sellers, investors, etc.
Make cold calls to potential real estate sellers with the use of power dialers, CRM. Total calls per day could reach up to 200 - 300.
Help manage agent performance, provide coaching,
and plan improvement.
PERSONAL PROFILE
XAVIER UNIVERSITY - ATENEO DE CAGAYAN
Award Received : Best in System Development Project Award – CASCOM POS System
B.S in Information Mgmt., Graduated
2001 - 2006
ACADEMIC HISTORY
LEAD AND MARKETING SPECIALIST / VIRTUAL
ASSISTANT
Independence Day, Inc. Oct 2015 - Oct 2018
Advertise company’s inventories in social media
sites, classified ads online and social networking sites to promote sales.
Build business relationship to company clients and employees such as project managers, realtors,
private lenders, private sellers, investors, etc.
Conduct research to identify potential prospects
with the use of CRM, people search engines, etc.
Collect and research potential real estate buyers and sellers from various sources including but not
limited to county court cases, public records and
notices, social media sites, etc.
Help manage agent performance, provide coaching,
and plan improvement.
Identify and understand businesses
needs/processes, and make recommendations.
LEAD AND MARKETING SPECIALIST / VIRTUAL
ASSISTANT
ARM Solutions Nov 2016 - Jan 2018
Resolves administrative problems by coordinating
preparation of reports, analyzing data, and
identifying solutions.
Retrieve daily reports from public records available online such as county court cases and social media sites and take appropriate action based on
information provided.
Maintains CRM and lead database to make sure that
all lead information are updated.
Create new marketing ads daily and weekly to
promote company’s objective of buying properties
within Portland, OR.
Use internet marketing through social media sites
and classified ads online to market the company.
MONTESSORI DE ORO
High School, Graduated
1997 - 2001
MONTESSORI DE ORO
Elementary, Graduated
1991 - 1997
APPS AND TOOLS
MICROSOFT AND GOOGLE
SOCIAL MEDIA MANAGEMENT TOOLS
GRAPHIC DESIGNING
VIDEO EDITING
Social Pilot.
Hootsuite
Pilot Poster
Canva
Stencil
Camtasia
Capcut
Powtoons
PODCAST MANAGEMENT AND EDITING
Libsyn
Headliner
Wistia
CRM AND WEBSITE MANAGEMENT
Kajabi
Podio
Zapier
Surefire
Lead Pops
Upcoach
Wordpress
SetShape
TheMortgageFirm
etc.
OTHER TOOLS
Mojo
CallTools
Vumber
TLO
LiveComm
InstantCheckmate
Vulcan 7
Market Leader
CoreFact
MailChimp
Liondesk
INSIDE SALES AGENT / TRANSACTION
COORDINATOR
Brick Wall of Homes Sep 2015 - Feb 2016
Attend to 50 sellers per day and shortlist 3-5
motivated sellers in a week.
Be the first point of contact in handling real estate buyers and sellers inquiries or complaints.
Screen and interview potential sellers and react
accordingly.
Produce weekly reports to RE investor/owner.
Riverside
Viddyoze
Envato
Hubspot
FEB 2010 - APR 2015
CONVERGYS PHILIPPINES INC. - Cebu City
Risk Management Analyst / Asst Reports Analyst
ADDITIONAL WORK EXPERIENCES
Handled two lines of business supporting the 2nd
best known bank in the US for their risk management and customer service operations
Handled customer’s bank inquiries, complaints,
billing questions and payment extension/service
requests.
Mentored agents and facilitated unit managers in
analyzing agent performance by providing coaching, and planning improvement.
Assisted production in generating daily, week-to-date and month-to-date reports.
Resolved customer complaints pertaining to
telephone and internet installation, including billing issues.
Expert specialist on application by phone and fraud management for credit card operations
FEB 2007 - FEB 2010
AEGIS PEOPLE SUPPORT INC. - Cebu City
Installation Specialist / Risk Management Analyst
Data entry clerk for an Australia-based company
calling potential leads for a directory listing and magazine subscription company.
Competently competed with the best agents in a
matter of days.
JUN 2006 - DEC 2006
ARRIBA TELECONTACT INC. - Cagayan de Oro City
Outbound Marketing Specialist
Utilized variety of teaching methods including role- playing, discussions and visual effects.
Worked with students on individual and small group basis to reinforce learning concepts, help complete assignments and improve performance.
Assisted in designing lesson plans focused on age
and level-appropriate materials.
MAR 2006 - MAY 2006
PRIVATE KOREAN SCHOOL - Cagayan de Oro City
English Tutor
Audited expenses and reimbursements incurred in
filling legal fees.
In charge of filing government required documents, running errands and perform legal research for the company to perform its business in a timely,
accurate and legal manner.
OCT 2005 - DEC 2005
APPLE ELECTRONICS AND GENERAL APPLIANCE
Liaison Officer (Part-time)
Worked on computer processes which include
computer data entry, programming and map sorting.
Created map legends and facilitated training for
employees to learn about the development of project scopes. Carry out quality assurance test to discover errors and optimize usability.
APR 2005 - MAY 2005
NATIONAL ECONOMIC DEVELOPMENT AUTHORITY - 10
On-the-job Trainee
Jul 24 - Aug 7, 2015
"Introduction to Real Estate Processes in the
US and Real Estate Lead Management"
MYOUTDESK PHILS. INC.
Aug 24 - Sep 30, 2015
“Real Estate Investor
Virtual Assistant Services Training”
MYOUTDESK PHILS. INC.
Nov 06 – 30, 2006
“American Accent Training”
VERSATEL TRAINING CENTER
Oct 02 – 13, 2006
“English Proficiency Training”
VERSATEL TRAINING CENTER
TRAININGS AND SEMINARS ATTENDED
ASSOCIATIONS AFFILIATED
Editor – In – Chief
INFOBYTES – AIMS Official Publication
XU – Ateneo de Cagayan
June 2005 – March 2006
Dec 17, 2005
“3rd Cagayan de Oro City Wide IT Convention”
XAVIER UNIVERSITY
Nov 12, 2005
“Symposium on Cost and Benefit Analysis”
XAVIER UNIVERSITY
Mar 05, 2005
“Seminar on Information System Auditing”
XAVIER UNIVERSITY
Member
Ateneo Information Management Society (AIMS)
XU – Ateneo de Cagayan
June 2003 – March 2006
Student Volunteer
United Arts and Sciences (UNITASS)
XU – Ateneo de Cagayan
June 2001 – October 2001
DISC PERSONALITY
TEST RESULTS
Steadiness
37%
Compliance
30%
Dominance
26%
Influence
7%
DOMINANCE
• Decisive.
• Problem Solver.
• Risk Taker.
• Self Starter
INFLUENCE
• Enthusiastic.
• Persuasive.
• Optimistic
• Emotional
COMPLIANCE
• Analytical.
• Conscientious.
• Precise.
• Systematic.
STEADINESS
• Team player.
• Steady.
• Predictable.
• Understanding.
DESKTOP SYSTEM SPECIFICATIONS
LAPTOP SYSTEM SPECIFICATIONS
INTERNET SPEED TEST RESULTS
Contact this candidate