Management Maintenance

JUSTIN KUMAR.R

Contact: +91-996**-***** ~ E-Mail: adaudw@r.postjobfree.com

ACCOMPLISHED PROFESSIONAL –ADMIN. & FACILITIES MANAGEMENT Targeting Assignments In:

Facilities Management Administration (Facility, Real Estate & Projects) New Set-Ups / Projects Notable success in development, management & maintenance of world-class and customer-centric facilities while working with reputed organizations in the Hotel, IT, ITeS, Banking & Financial Services industry with focus on safe & congenial work environment Presently associated with Yes Bank Ltd. as Sr. Manager - Infrastructure & Network Management; directing facilities, projects & real estate administration of 357,022 sq. ft. area - 168 Branches across South India & 5 Major Offices with an employee strength of 3500+ PROFILE SUMMARY

BBA, Diploma in Hotel Management & Catering Technology offering nearly 15 years of rich & comprehensive experience in;

- General Administration - Facilities Management/ Maintenance - Infrastructure / Project Execution

- EHS /ISO Compliances/Audits - Vendor / Purchase Management (AMCs) - Operational Support (BCP)

- Techno-commercial Functions - MIS Reporting /Documentation - Team Management/ Trainings

• Competent in directing day-to-day administration, security & facility management functions and maintenance and upkeep of large complexes/ banking assets/ equipment for smooth business operations in coordination with internal/external departments

• Pivotal in New Banking Infrastructure/Tier 2 Branches Development from premises/site identification, negotiations with landlords, legal aspects, lease / real estate documentation, space / design planning to timely project completion

• Drove various process improvement / automation initiatives like Best Practices, Green Building Concepts, Safety Culture, Vendor Negotiations, GPRS Implementation for attaining operational excellence, cost & resource optimization and wastage reduction

• Skills in Facility Management including Housekeeping, Security, Safety, Cafeteria Management, Vendor Development, Purchase, Courier, Pest Control, Service, Travel, Transportation Arrangements, Store, Space Management & BCP Coordination

• Proficient in techno-commercial activities like Budgeting (Capex), Forecasting, Utility & Opex Payments Processing, RFQs, RFPs, Tendering, Bidding, Contract Management (AMCs/SLAs), POs while working on P2P Oracle & PeopleSoft Applications

• Resourceful in liaising with govt. authorities, local bodies for various approvals & statutory compliances - 1SO 14001 2015 - compliance & OHSAS and ISMS Audits and adherence to Environmental (EHS) Standards

• Accomplished leader with proven talent in creating a dynamic environment that motivates high performance amongst staff; accurate & precise in all work-related assignments with strong communication, analytical & negotiation skills Notable Accomplishments Across the Career:

• Pivotal in ensuring that all administrative activities are in line with the mission & policies of the organization including expansion, renovation and management of facilities; recorded key milestones like: o Executed key projects on Energy Management System Implementation, CMS for Security, Waste Management Project o Initiated a project cash-less procurement of diesel through Petro Card on a PAN India basis o Successfully managed crisis situations like Major Fire Incident at one of the branches, 2018 -Kerala Flood, 2016 -Vardah Cyclone & 2015 Chennai Floods

o Ensured optimal uptime of Banking facilities & services and resolving performance bottlenecks o Achieved 4 crores of cost savings through vendor negotiations, manpower/resource optimization, cost avoidance o Managed crisis situation during demonstration time by managing high walk-in customers crowd without any security issues o Attained cost savings in purchase of materials/ services from transportation & food supplier vendors o Supported Housekeeping key words; prepared 52 Weekly, Overlap Schedules and Job Card Implementation

• Received awards/appreciation letters for excellent performance like: o Service Award from Nagaipattinam Dist. Collector for Best Services provided to Ex. American President - Mr. Bill Clinton o Outstanding Performance Award for the period of 2009 & 2011 from JLL Senior Management o Appreciation from Top Management during 2015 Chennai Floods for effectively managing the branch with 0 downtime

• Drove welfare measures like management - employee get-together & team building to enhance motivation levels

• Coordinated with different groups for planning space requirements, re-modelling to have maximum utilization of space WORK E X P E R I ENCE

Since Jul’14: Yes Bank Ltd., Chennai as Senior Manager Infrastructure & Network Management Division Portfolio: 357,022 Sq. Ft. 168 Branches across South India & 5 Major Offices with an employee strength of 3500 Key Result Areas:

• Spearheading facility management and supporting real estate and projects (Administration) of the bank

• Providing Operational Support (Technical and Soft Services); managing a gamut of functions like: o Responding appropriately to tenant’s emergencies or urgent issues as they arise o Coordinating with Technical Team & Soft Service Teams of staff to cover area and management of services & processes o Monitoring building maintenance repairs and services; comparing cost of materials /services to achieve maximum value o Checking that agreed work by the Contractors/ PPM work has been completed satisfactorily & as per schedule o Conducting training for all technical and non-technical staff related to awareness of First Aid, OHS, FIRE and MSDS o Tracking AMC renewal & vendor SLAs as per the agreement

• Administering Financials & Procurement:

o Formulating budgets/ forecasts plan and monitoring utilization of capex budget & administrative expenses for cost control o Driving changes for increasing energy efficiency, cost-effectiveness, enhance brand value and deliver effective services o Submitting Monthly Saving Summary/ Vendor NDC Quarterly Reports & Monthly Accruals Data to Finance & Management

• Ensuring accounts receivable/payable dump review & update, Monthly MMR & QBR presentation to management and timely: o Utility Payments Processing (Electricity, Water & Diesel), OPEX Payment Processing, Statutory Compliances (TDS & ST), o Sub-Contract Payment Processing (Manpower, Chemical, Machinery, Water, Beverages, Stationary & Security Manpower)

• Facilitating Lease Documentation (Real Estate); interfacing with real estate team & landlords for new lease, lease agreement renewals, open issues closer processing of Rental & CAM charges as per agreement without penalty terms

• Directing Space Management (3500 Seats) including Churn Projects (new WS adding/delectation), new business allotment with requirement, monthly review reports to business & sr. management and space allocation as per the Business Head requirement

• Supporting Vendor / Purchase / Inventory Management entailing Vendor COB & Vendor Evaluation; contributing in: o Evaluating competitive quotes, RFQs, RFPs, tendering, bidding and initiating PO through online internal application o Appointing cost-effective vendors for timely purchase of building maintenance, business and soft services at favourable terms o Facilitating new vendor implementation process as well as finalising rate contract with regular vendors o Ensuring maintenance of vendor document, complains and audit on a monthly basis o Monitoring vendors performance on basis of cost, quality, timely delivery through monthly scorecard o Managing receipt of all incoming materials, storage, stock verification, stock control and identification of surplus materials

• Monitoring Physical Security / Health & Safety; security plans with focus on Crisis Response & Disaster Management for ensuring ongoing security & safety of the organisation through: o IDs, Access Cards, CCTV Recording, Restricted Access Reports, Security Documentation, Night Surprise Visit, o Inward -Outward Movement of Vehicles/ Materials / Personnel Tracking and Yearly Security Audit, Health & Safety Audit o Regular Training Programs for Security Team & during Emergency, Fire Drill Programs, Fire Warden Meeting & Training o Maintenance of Bank Security System (Fire Alarm, Intrusion Alarm, Motion Sensor, Vibration Sensor & CCTV), Fire Equipment o Planning & checking of all emergency evacuation plans & exit signage and that all work is performed as per EHS standards

• Ensuring general upkeep and maintenance of banking premises/ equipment entailing preventive & predictive maintenance of: o Site maintenance like HVAC, Electrical, Fire Alarms, FFE Building/Civil work o All critical equipment - UPS, DG, AC, Chillers, Lifts, Note Counting Machine, Note Sorting Machine, Note Authentication Machine, Fake Note Detector and Electrical Panel maintenance

• Setting-up existing & new infrastructure for the bank from scratch to implementation involving finalization of technical specifications, material & vendor management, scheduling, progress monitoring, site management and manpower planning

• Heading Facility Management & Admin. Activities of the bank and ensuring effective rendering of all services entailing: o Cafeteria, Guest House, Housekeeping, Courier Services, Pest Control, Travel & Transportation, Telecom, Lease Management, o General Infrastructure Maintenance of building - Plumbing, Carpentry, Painting & Electrical Fittings

• Managing cost-effective Domestic & Overseas Travels and Hotel Bookings for company’s employees/guest

• Facilitating Transport Management for employees from identifying routes, list of the employees & boarding points/time

• Working as a single point of contact for all issues related to building & floor management; o Ensuring that all services are performed as per schedule; taking feedback from employees on improvement areas o Managing new branches taken over from project, snag list identifications and closing (technical and non-technical) o Checking all the checklists related to the facilities, facilitating BCP coordination and arrangement

• Facilitating adherence to Statutory Compliances as per government regulations; monitoring disciplinary issues & legal matters

• Preparing & maintaining various MIS Reports to keep a track of day-to-day operations

• Leading & monitoring the performance of team members, attendance & leave management, attrition tracking & employee retention; organizing on-the-job trainings for them to enhance their skills Aug’08 – Jul’14: Jones Lang LaSalle Property Consultants Pvt. Ltd. as Sr. Executive -Integrated Facility Management Division with Various Clients

Highlights Across Assignments:

Client: Amazon Development Centre India Pvt. Ltd. (739,795 sq. ft.)

• Successfully managed facility - General Administration, Procurement, M&E, Housekeeping & Operations Support for the client

• Administered Financials & Procurement (Procure to Pay –P2P & JDE) entailing: o Preparation of budgets, forecasts plan, utilization of capex budget, yearly initially budget proposal & utilization o Monthly Saving Summary Report Submission to Finance & Management, Vendor NDC Quarterly Report Submission o Monthly Accruals Data Submission to Finance, PO initiated through online P2p Oracle Application

• Ensured timely Utility Payment (Electricity, Water & Diesel) Processing, OPEX Payment Processing; contributed in: o AR/AP dump review & update, purchase of all building maintenance, business and soft services requirements o Analysis of competitive quotes, TDS & ST, Petty Cash Management, Monthly MMR & QBR presentation to management o Sub-contract payment processing (Manpower, Chemical, Machinery, Water, Beverages and Stationery)

• Tracked AMC renewal, vendor SLA as per agreement, AMC rate negotiations and finalisation

• Arranged Lease Documents (Real Estate); coordinated with real estate team & landlords for new lease / lease agreement renewals, open issues closer; processed Rental & CAM Charges as per the agreement without penalty terms

• Facilitated Space Management (5700 Seats), Churn Projects (New WS adding/delectation), new business allotment with requirement, monthly charges to business with proper cost code, monthly review reports to business and senior management

• Pivotal in Vendor Management entailing:

o Vendor COB, vendor evaluation, new vendor implementation & cost saving initiatives, rate contract with vendors o Maintenance of vendor document, complaints and audit on monthly basis o Performance management through monthly scorecard, employee attendance maintenance (as per the compliances) o Conducting weekly & monthly training and meeting; tracking the attrition for manpower on daily basis

• Facilitated Store Management:

o Maintenance of stock level at store with 5% buffer stock, inward and outward register for all materials o Maintenance of indent for material receiving for in-house team, relevant supporting document for an audit purpose o Ensured proper entry for STPI documents, receiving of material as per PO standard o Tracked daily material consumption details (stationary, beverages & drinking water and HK & M&E consumables)

• Ensured SEZ & STPI compliances; coordinating with: o Clearing & Forwarding Agent for bounded materials clearance; managing Softex Forms, GR & Bill of Entry o COA to inspect Customer Officer Audit, Bounded Material Inventory & Quality Certificate of Non-Perishable Goods

• Provided Operations Support such as:

o Securing assets related document from project team, supporting Operations Team for one-time procurement o Identifying new vendor for manpower, machinery and chemical deployment plan o Taking costing approval for management and maintaining the 52 weekly schedule updates from share folder Client: Citi Bank (Across South India 350,000 sq. ft.)

• Managed facility - facility - General Administration, Procurement, M&E, Housekeeping & Operations for streamlined operations

• Administered Financials & Procurement (Procure to Pay –P2P) entailing: o Budget & Capex: preparation of budgets, forecasts plan, utilization of Capex budget o Monthly Summary Report, Vendor NDC Quarterly Report Submission & Monthly Accruals Data Submission to Finance o Utilities Payments - Electricity & Water as per the government time norms o Diesel procurement and processing with advance payments; Government related Taxes (Property, Service and Sewage Tax)

• Tracked AMC renewal before expiry, vendor SLA as per the agreement, AMC rate negotiations and finalisation

• Supported Projects / Assets Procurement for new buildings, or re-organizing current premises including: o Performing costing analyzation with consultant and team, forwarding project costing to region for any approval o Preparing tender documents for contractors (RFI, RFQ), vendor selection, market analysis o Arranging for live bidding with online tools, Issuing of PO to selected vendors, invoice Processing & payment tracking o Finally closing and submitting the document for audit

• Led Vendor Management - Vendor COB, Vendor Evaluation, New Vendor Implementation Process, Rate Contract, Vendor Document Maintenance Performance Management through monthly scorecard

• Managed Facility Procurement from:

o AR/AP, purchase of all building maintenance, business and soft services, competitive quotes analysis, o Issue of PO, invoice processing, (TDS, ST, VAT), Sub-contract payment processing (Manpower, Chemical & Machinery)

• Arranged for Lease Documents (Real Estate); interacted with Real Estate Team & landlords for new lease and lease agreement renewals, Tracking of rent payment and with Advocate for any property issue

• Pivotal in Space Management (Archibus N2R 2100 Seats), Churn Projects (New WS adding/delectation), new business allotment, monthly charges to business, weekly review reports and employee web portal track

• Generated MIS to track PPM schedule for South India, 52-week PPM schedule (Housekeeping, Monthly Saving Report Submission, Employee Attendance & Asset Validation Data Submission to Finance Team (once in 2 years)

• Coordinated for VIP visits and meetings, helpdesk complaints analysis, Statutory Compliance Audit (employee minimum salary wages), Trainings Business Continuity Planning

Sep’06 - Aug’08: Phoenix Corporate Services Pvt. Ltd. as Admin Executive - Integrated Facility Management Division Client: Scope International Pvt. Ltd. (Padur Site) Highlights:

• Effectively monitored standalone campus facility activities such as M&E, Housekeeping, Safety, Space Management, Transport, F& B, Security, Landscaping, Finance & Procurement, Mail Room and Soft Services for smooth day-to-day operations

• Tracked the PPM schedule, diesel consumption record, housekeeping, deep cleaning activity, HK&ME consumables record, daily walk around closing points, monthly helpdesk complaints analyzed & root cause

• Managed mail room services record, AMC record (Renewal) and monitored agreements are met as per SLA

• Reviewed Statutory Compliance for sub-vendors, certified all sub-vendor attendance tracking (daily report review)

• Coordinated with HR dept for employee events program to enhance employee engagement

• Facilitated Space Management - new WS adding/Delectation, new business allotment, monthly charges to business, weekly review reports and employee web portal tracking

• Administered Transport Management such as weekly roster planning of employees, arranging transport meeting with transport committee members, tracking employee feedback and vehicle record as per the company policies

• Supported Food & Beverage functions from placing order to respective vendor, cafeteria/ food hygiene management, menu planning, wastage reduction and participating in meetings to assist with event details, and other special requirements

• Monitored Security Arrangements entailing:

o Visitor record, access / ID cards, CCTVs, night surprise visit, yearly security audit, training programs for security team o Sub-contract attendance, inward or outward, vehicle entry register, material entry, lost & found record

• Ensured project execution are as per EHS standards; directed Health & Safety Assurance by: o Conducting Quarterly & Yearly Fire Drill Program, Quarterly Fire Warden Meeting & Training, Yearly Health & safety Audit o Monitoring fire equipment status, all emergency evacuation plans & exit signage

• Assisted in Finance & Procurement functions like: o AR/AP, purchase of all building maintenance, business and soft services, competitive quotes analysis, o Issue of PO (PeopleSoft), invoice processing, compliances (TDS, ST, VAT), monthly expenses summary report preparation o Sub-contract payment processing (Manpower, Chemical & Machinery), tender document for projects o Vendor COB & evaluation, quarterly saving presentation to management, budgeting, forecasting, utilization of Capex budget o Monthly Summary Report, Vendor NDC Quarterly Report Submission & Monthly Accruals Data Submission to Finance PREVIOUS E X P E R I E NCE

Jun’06 – Sep’06: Senthamil Institute of Hotel Management, TN as Placement Executive Supported all Institute activities like Placement, Facility, Accounts and took Practical & Theory Classes on Production Jun’05 - May’06: Viramman Resort, WB as Production Executive Monitored all kitchen activities / menu planning (Chinese) and ensured excellent quality of food as per defined standards Dec’04 - Mar’05: Grand Lilly Motels Ltd., Punjab as Production Trainee - Hotel Training Section Organised the kitchen properly with all ingredients before started and made necessary arrangements for party menu preparation E DUCATION

Bachelor of Business Administration from Tamil Nadu Open University, Chennai in 2012 Diploma in Hotel Management & Catering Technology from Sir ISSAC Newton Industrial School Hotel Management & Catering Technology, Nagapattinam Dist. Tamil Nadu in 2005 Certifications/Trainings:

• Advance Training Program on Energy Efficiency conducted by CII, Hyderabad IT SKILLS: MS Office, Photoshop, P2P Oracle, PeopleSoft, Archibus (N2R) Application and Internet Applications P E R SONAL D E T A I L S

Date of Birth : 14th May 1987

Present Address : No. 8/13, Indira Nagar Main Road, Sai Indira Illam- 1st Floor, Nanganmankalam – 600117 Permanent Address : 51A, Keela Sethu Rastha, Vedaranyam, Nagapattinam Dt. - 614810 Languages Known : English, Hindi & Tamil

Nationality : Indian

Passport No. : L3674681

Location Preference: South India / Overseas~ Industry Preference: Banking & Financial Services / Open

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