Training and development manager

Mobile : 010********

AREAS OF EXPERTISE

HR Emotional Intelligence Customer Service

Transactional analysis Negotiation skills Psychodrama Communication skills

EDUCATION & CERTIFICATION

BSC of computer science, MSA, 2002.

HR Certificate from the AUC

Emotional intelligence (Egyptian society for psychiatry & group therapy )

Transactional analysis (Egyptian society for psychiatry & group therapy)

TOT training of the trainer (Egyptian society for psychiatry & group therapy)

Customer service, negotiation skills, sales techniques& methodologies(Egyptian society for psychiatry & group therapy)

Psychodrama & role play (Egyptian society for psychiatry & group therapy)

Communication skills( Egyptian society for psychiatry & group therapy

Languages skills

Arabic: Mother Tongue

English: Very Good

French: Fair

EXPERIENCE REFERENCE

August 2018-present

L&D Manager BBHolding

Job responsibilities

•Prepare and implement L&D plan and budget

•Ensure smooth operational work and activities

•Evaluate instructor performance and the effectiveness of training projects, providing recommendations and suggestions for improvement

•Develop new product line and learning solutions to meet client requirements

•Analyze client requirements to develop new training projects and interventions or modify and improve existing

•Develop and evaluate L&D team members and manage conflictive situation

•Plan, develop, and provide learning experience and staff development programs, using knowledge of the effectiveness of method

Ensure successful project implementation, execution & implementation

Fulfilling commercial team requirements

L&D Solutions design & development

2013- 8-2018

Employer: Vodafone International services (VIS)

Job Title: Learning & Development Consultant.

Job responsibilities:

1.Managing the TNA process:

Communicate with training requester to clearly identify the training needs.

Identify training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources department.

Co-ordinate with the training administrator for training preparations & logistics.

Co-ordinate with outside vendors for tailored coursers to Vodafone staff.

Act as a focal point between training team and other departments for all training related issues.

Receive feedback from the training requester on the training courses.

Meet regularly with the trainers to discuss the training team plan.

Co-ordinate with outside vendors for special coursers tailored to Vodafone upon request

2.Designing the training materials

Design, develop & update the training material.

Tailor soft skills material, internal management courses, according to request.

Enhance the existing material of the internal management courses developed by the training team.

Review & print out the material before delivering training.

Set backup process in the training environment.

Enhance the training tools i.e. Video tapes, exercises …etc. used by trainers within internal & management training course.

Design,implement & initiate all leadership training programs to maximise the impact of the middle management layer on the performance of all the other layers in the VIS operations

Create new innovative training styles within the commercial & management courses.

3.Managing the training delivery process

Participate in conducting the internal training to the internal staff.

Maintain and enhance the training delivery quality according to agreed measurements.

Set the suitable training slots.

Prepare the training schedule according to the set plans.

4.Managing the training function

Prepare the training content with the provider to reflect the clients’ needs.

Communicate training feedback reports with the training provider.

Set the required budget for the area and monitor budget.

Stress on the implementation of the company rules in all activities.

Lead trainers and assign tasks to them.

Coach and develop the trainer for improving productivity and skills competence.

Assess the trainers’ skills, behaviors and teaching styles during the training course.

Monitor and follow up on performance.

Prepare the scheduling for all trainers

Funnel all customers’ requirements.

Act as a project manager according to project assigned

Set the appropriate project plan and allocate recourses & co-ordinate with involved parties

Monitor the implementation of the project & follow up compared to plan.

Ensure the trainer capability to conduct the course.

Select the suitable training provider.

5.Managing the feedback & assessment process

Set and implement suitable efficiency measures.

Continuous evaluation & updating of the courses delivered.

Deliver a comprehensive training report per project.

Meet internal and external customers for feedback.

2012-2013

Employer: Vodafone International Services (VIS)

Job Title: International Account Advisor

Job responsibilities:

Support customers from UK technical and billing services

2009-2012

Employer: Ahmed Daoud & co for engineering & trade agencies

Job Title: HR Manager

Job responsibilities:

Basic Function of Position

Induction & orientation

Introduce all newly joining employees to Company rules, regulations and policies

-Update welcome/start-up pack and employee handbook as needed

Ensure sign off of joining documents are obtained from all new staff

Define the company & staff needs for training & development by conducting Training needs assessment

Conducting training programs on all company levels

Creating training materials & learning & development tools

Training qualified HR staff to be trainers(TOT)

Receive and review on a monthly basis the Manpower Forecast reports and identify future manpower requirements

Coordinate with department managers/PMs to ensure Employment Requisition forms are submitted for high technical positions and identify minimum job requirements such as job title,, main duties, reporting line, salary package and age preference etc.

Match requirement with annual Manpower Planning reports and verify if within budget else ensure justification is provided

Job Description

Conduct Job Analysis and review existing JDs to understand the role of the vacant position prior posting

Draft or revise JD in line with the current job requirement

Sourcing & Screening

Sourcing & Screening

Identify the best recruitment source

Maintain knowledge of an agreed group of providers so that when requirements arise, we

Draft vacancy ad and post in company website, newspaper, local and international recruitment agencies, internal bulletin etc.

Manage relationships with external recruitment providers

Serve as single point of contact with recruitment providers and field speculative enquiries

Screen CVs and shortlist best candidates for further technical interview

Interviewing

Conduct interviews with potential candidates and brief them on principal accountabilities of the position in offer

Coordinate interviews and communicate decisions to providers

Carry out all procedures required to formalize an employment offer and liaise with the candidates and the departments to finalize an offer letter

2007-2009 Employer: Serr-El-Kawn psychiatric center

Job Title: Manager & Cofounder

2005-2007 Employer: Ceramica Cleopatra Group

Job Title: HR Coordinator

2003-2005 Employer: AlMadina for Advanced Technology

Job Title: Sales representative

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