Social Media Assistant
Resume:
Michael Rosén
Poland
Phone number: +48-537-***-*** / +46-707-**-**-**
E-mail: *******.*****@*******.***
WORK EXPERIENCE
03.2018 – Cognizant Technology Solutions Poland SP Z O O Title: Team leader
Duties: Leading teams for Latvian, Lithuanian, Estonian, Slovenian & Ukranian markets in a 24/7 environment. Finally i am a part of a Building evacuation team that secures the area in case of fire etc.
03.2018 – 06.2019: Process specialist. I was analyzing video contents for our client. This contains videos uploaded on social media platforms. I took action however they are appropriate or not. I viewed videos mainly in swedish, norwegian but also in english. Finally i was a part of a Building evacuation team that secures the area in case of fire etc. City: Kraków, Poland.
10.2017 – 02.2018 Amway Business Centre Europe SP Z O O Title: Customers Support Representative
Duties: I worked as a customer support to business owners and members. This contained invoice copies, deliveries, return enquiries etc. This was for the swedish, norwegian and U.K markets. City: Kraków, Poland.
11.2016 – 09.2017 AVANZERA AB
Title: Operational Purchaser/ Travelling Administrator Duties: I worked for St1 that owns Shell gasoline stations in Norway. My tasks were helping customers on the Norwegian market with their Shell cards. Examples could be re-sending new cards, managing accounts, invoice copies, info about prices and/or escalating issues. 04.2017 – 09.2017: Operational purchaser. I worked as anr for Cygate AB. My tasks were managing orders, purchase of IT equipment from distributors, posting invoices, return of merchandise, credit notes. I also had contact with distributors/account managers by email and phone. City: Stockholm, Sweden.
02.2016 - 07.2016 U.A.B Teleperformance LT
Title: Customers Support Representative
Duties: I worked as a communicator by email to the swedish market. The client is in the transport business. So i was answering emails, solving issues, escalating issues, adjusting account balances for the customers.
City: Vilnius, Lithuania.
10.2012 - 12.2015 Staples Retail Norway A/S
Title: Shop assistant/Salesman
Duties: I was responsible for the travel-, packaging and cleaning products section in the store. Other tasks were purchase orders, contact with suppliers/customers and standing behind the cashdesk and count the money in the cash register at the end of the day. Lock and alarm the store were also one of my duties.
City: Billingstad, Norway.
11.2010 - 09.2012 Travel Retail Norway A/S
Title: Shop assistant/Beauty consultant
Duties: I was employed at Travel Retail Norway but i worked for Aramis & Designers Fragrances
(ADF). I promoted brands such as Aramis, Tommy Hilfiger and Donna Karan. I was responsible for controlling the stock and set budgets for the coming months. Make sure that there were enough goods on the shelves.
City: Gardermoen, Norway.
09.1999 - 10.2010 TvNo Textilservice AB
Title: Laundry assistant
Duties: My duties were packing of bed linen, workwear to the company's customers. I also rotated to other work stations which included usage of machines. City: Norrköping, Sweden.
EDUCATION
1986 - 1995 Ektorpsskolan
Elementary school
1995 - 1998 Kungsgårdsgymnasiet
INTERESTS
I am a very big fan of football. I also spend a lot of time cooking, being with friends and family. Travelling is another interest and i have been to many different countries over the years. COMPUTER SKILLS
Microsoft Office
Google G Suite
Cisco
SAP
Citrix
Super Siras
Kosy
Salesforce
Visma
Palette Arena
AS400
CMP
Retail Business
LANGUAGES
Swedish: Native language.
English: C2
Norwegian: C2
Danish: B2
German: A2
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