Engineer System Administrator

K H A L E D W E F K Y M O H A M M ED

Address: ***, **** *, ** ***** city

Cairo, Egypt

Mobile: (2-010********

Mobile: (2-010********

E-mail: *************@******.***

OBJECTIVE

My objective is to a challenging position in a reputable company offers a continually challenging and professionally rewarding experience in my filed in order to develop my competencies for tomorrow's challenges.

EDUCATION

Sep. 2009 - Sep 2012

Future Academy- Cairo, Egypt

Faculty of Management Information Systems.

Grade: Good

Graduation project (Designing Information System for Management Student Affairs)

Grade: Excellent

CERTIFICATIONS

Microsoft access 2010 Specialist

MCSA 2012

EXPERIENCE

Jul.2017 present

Internet Technical Support Engineer front & 2nd line support (Vodafone Egypt)

*My responsibility

Provide High customers with all required information related to technical issues

2. Follow up all customers related issues and provide timely feedback to high value customers.

3. Create a smooth communication channel with different departments (front line & coordinator) to resolve customer problems and requests when needed in a highly professional manner

4. Handle all USB and mobile internet trouble shooting related issues

5. answer incoming phone calls and troubleshoot customer tech problems with computer, USB and 3G router Aug.2013 till May 2017

Vodafone Retail staff (Sales advisor)

*My responsibility

Go the “extra mile” to meet targets, Deal with complaints in a helpful manner TRAINING COURSES.

Nov. 2012

Cisco Certificate Network Associated CCNA

Dec.2018

MCSA server 2012 (System Administrator)

LANGUAGE SKILLS

Native language Arabic

Very good command of both written and spoken English QUALFICATION SKILLS

Microsoft office2010 (Word - Excel – Access)

Active Directory ( DNS,DHCP& GPOs)

Resolving problems efficiently & effectively

Very good computer skills

PERSONAL SKILLS

A positive and confident personality

Good communications skills.

Ability to work under pressure.

Eager to learn.

Outgoing personality.

INTERESTS

Play football, teaching computer for student and traveling to new different cities.

PERSONAL

Date of Birth: 27. Feb. 1991

Place of Birth: Cairo

Citizenship: Egyptian

Sex: Male

Military Status: Deferred

Marital Status: Single

NOTE: ANY NEEDED DOCUMENTS WILL BE FURNISHED UPON REQUEST

Contact this candidate