Sales Representative Customer Service
Resume:
Tyrone Bollozos
**** **** ***** ******** *******
Paranaque City
+639********* ***************@*****.***
OBJECTIVE
Highly self-motivated and organized outside sales professional looking for a position where my extensive and diverse sales experience and skills can positively impact sales revenue. Documented track record of establishing and growing sales in new geographic territories and maximizing sales through establishing strong customer relationships. Highly effective communication skills, demonstrated persuasive and negotiation skills together with strong organizational skills ensure consistent achievement of sales targets.
CORE COMPETENCIES
Customer Service
Sales Representative (International Telco Provider)
Detailed and Organized
Managerial Skills
Data Analysis
Strategic Planning
PROFESSIONAL EXPERIENCE
IBEX Global
Customer Service / Sales Representative / Team Manager (June 2014 to January 3, 2019)
Managed a team of 20 employees, with responsibility for:
- Sales performance metrics
- Coaching
- Rewards & recognition
- Training
Also supported Operations Manager with the analysis, development, and implementation of programmes for Staffing, Scheduling, Training, and R&R.
• Handles 15 associates specializing in Billing and General Inquiries for DirecTV customers and sells AT&T products
• Helps determine causes of client problems, making adjustments, and implementing strategies to ensure we overcome issues in future business interactions
• Rrecommends changes in products, services, and policy by evaluating results and competitive developments. Communicates suggestions and action items for process improvement
• Participates in weekly and monthly Call Calibration sessions with Clients to discuss site performance, goals and challenges; and create action plans
• Cluster POC for overall data generation and management
• Handles payroll of associates to ensure 100% accuracy, preventing disputes that may lead to associate dissatisfaction
• Acts as a bridge between clients and associates, communicates business goals and expectations, ensuring SLAs are met on a monthly basis
• Works hand-in-hand with Workforce Team to ensure accuracy of associates’ weekly schedule
Convergys (Cebu)
Sales Representative (May 2013 – June 2014)
Answers inquiries about the products offered by an international telco company and sells products to prospect clients.
Customer service for billing inquiry of existing clients and resells value of the service and offer upgrade.
Quota, KPI (Key Performance Indicator) driven
EDUCATION
Leyte Normal University (Tacloban City)
Bachelor of Arts in Communication, May 2013
University Awardee for Outstanding Performance in Journalism
Outstanding Performance in Broadcasting
Outstanding Performance in Developmental Communication
Olivarez College (Paranaque City)
Master in Public Administration, June 2017 up to present
ADDITIONAL SKILLS
Proficient in Microsoft Office: Word and Excel
Awarded an employee travel award due to “Professional Excellence” by IBEX for 2 years in a row
Part of top 10 Team Manager for 2 quarters in 2018 Philippines wide.
REFERENCES
Glenn Granados
(Makati Post Office Post Master)
Philippine Postal Office Makati
Nessel Ann Torralba
(Operations Manager)
IBEX Global
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