Senior Applications Analyst

Rehan Ali Lotlikar

Oud Metha, Dubai, P.O Box ****, United Arab Emirates

Cell: +971-**-******* Email: ******@*******.***

https://www.linkedin.com/in/rehan-lotlikar-8541238

PROFESSIONAL IT EXPERIENCE 20 + YEARS

Objective & Brief Profile:

Proactive and result-oriented IT professional with over 20 years of systems analysis, systems integration, systems training & Testing and IT business consulting experience with qualified Project management skills seeking position in IT application development, Integrations, analysis, testing & support roles.

SUMMARY OF QUALIFICATIONS:

Hands on experience with multiple ITIL compliant Ticket Management Systems like BMC, JIRA, LANDesk and ALM (Application Lifecycle Management) facilitating bug fixes in the system.

Stronghold on Incident Management, Problem Management, and Change & Release Management processes.

Good understanding in Electronic Health Record Domain with knowledge of HL7 Language.

Skilled at designing and maintaining Project oriented trackers and operating MS Office based tools including Visio, Excel, PowerPoint and Word. (Designated First authorized Microsoft Office User Specialist in the Middle East)

Strong communication skills with ability to clearly document processes, furnish mandatory IT audit reports, provide feedback and update management.

Solid interpersonal skills with ability to establish good working relationship with clients and provide practical resolution of issues by working closely with them.

Well organized with effective Time management skills, ability to work flexible hours and meet strict deadlines in a fast-paced environment as well as pay close attention to details.

Education:

Bachelors of Science – Information Technology (GPA-3.19) – Completed and Degree Awarded (equivalent to a Bachelor’s degree 4 years, as determined by World Education Services in Toronto, ON) – ECA# 4046740IMM)

Masters of Science – Information Technology - Currently Pursuing & to be completed in May 2020.

CIPS - Canada’s Association of I.T. Professionals – Information Systems Professional- In Progress

Professional Certifications:

IELTS CLB Level – 8 (TRF# 18AE008202LOTR750G)

EPIC U.S.A in Bridges Interfaces, Cadence & Data Courier Administrator (2017 latest versions).

ISO9001:2008 – RABQSA-QM – Quality Management Systems

ISO/IEC20000-1:2011 - RABQSA-IT- IT Service Management

ISO22301:2012 - RABQSA-BC – Business Continuity Management Systems

ISO/IEC 27001:2005 – RABQSA-IS- Information Security

ISO 19011:2011–RABQSA-AU&TL-Guidelines for Auditing & Leading Audit Management Systems

Project Management Professional, License # 1987464 & PMI-Agile Certified Professional, License # 2183012

HL7 V2.8 Chapter 2 Control Specialists

ITIL® Foundation Version 3

Cisco® Certified Network Associate

CompTIA® A+, Network+ & Security+ Certified Professional

Microsoft® Office User Specialist (First MOUS certified in the middle east)

Microsoft® Certified Systems Engineer & Administrator

HDI HelpDesk Analyst Book camp

Professional Experience:

Duration: (October 2015 – Till date) – Full Time – 7 hrs./week (5 days week)

Organization: Dubai Health Authority, Government of Dubai

Major Projects: EMR implementation, Telemedicine, Medical Fitness integration

DOMAIN: Healthcare IT & integration with downstream 3rd party systems.

ROLE: Senior Applications Analyst / System Integration Analyst

Primary responsible of Epic Interfaces team, providing end-to-end support to the various Lab/Radiology (Imaging) applications (AGFA, SunQuest), Pharmacy applications (Omnicell), Dental application (D4W), etc.

Providing support to the Medical Device Integration technologies like Capsule, Draeger, Philips, Homecare, POCT and their integration with HIS system.

Prepare Integration Specification document.

Configuring the Profile variable, interface specification and Work queue rules.

Implementing all the Work queue rules for all the epic interfaces.

Build experience in user/provider, profile variables and error work queue master files.

Follow change management process to resolve problem tickets.

Ensuring that all the interfaces are up and running after system downtime

Monitoring the HL7 message flow and other EAI components into Development & Production Environment.

Analyzing the failed HL7 messages in bridges and fixing the issue with the message to ensure messages reach the endpoint Application.

Monitor message flows and ensure smooth end-to-end transition of messages.

Organized technical sessions for the new team members.

Involved in POC, Design & development of new HL7 based ADT, Billing, Lab Orders and Lab Results Interfaces using Rhapsody as Integration Engine.

Effective Preparation & Maintenance of Quality and Knowledge transfer documents.

Configuring overrides for various HL7 Segments

Duration: (March 2012 – Till September 2015) – Full Time – 7 hrs./week (5 days week)

Organization: Dubai Health Authority, Government of Dubai

Major Projects: ISO20000 Implementation, LANDesk Service Desk & LANDesk Management & NexThink

DOMAIN: Corporate Applications

ROLE: System Analyst

Team leader for the implementation of ISO/IEC20000-1:2011 Certification for IT Department.

Involved in the implementation of LANDesk Service Desk application, including Incident, Request, Configuration, Change, Release, Service Level Management modules.

Involved in the implementation of NexThink Desktop Monitoring application.

Involved in the implementation of LANDesk management application (for remote user device connection & software deployment)

Responsible for providing 1st and 2nd level technical support for the assigned application or suite of applications.

Performing initial analysis of the end-users application requests.

Participation in solutions/products technical evaluation.

Duration: (March 2009 – Till February 2012) – Full Time – 7 hrs./week (5 days week)

Organization: Dubai Health Authority, Government of Dubai

Major Projects: FileNet, DataStream CeMMS, Healthcare Licensing application (Sheryan).

DOMAIN: Corporate Applications

ROLE: System Analyst

Develop technical and functional knowledge of the applications.

Actively participate in applications implementation process including applications requirement gathering, designing, installation, configuration and testing.

Participating in the testing and certification for security compliance.

Performing quality check on basic data set-up to identify any technical problems.

Coordinating and assisting the setting of IT facilities and end-user client environment.

Preparing training material and end-user operating guides.

Producing and developing reports requested by users or management.

Evaluating user requests for changes and recommends additional desired functions and reports.

Duration: (December 2007 – Till February 2009) – Full Time – 7 hrs./week (5 days week)

Organization: Dubai Health Authority, Government of Dubai

DOMAIN: IT Services & Operations

ROLE: IT Shared Service Analyst.

Responsible for assisting in the development of IT processes, documenting and appropriately transitioning into the Shared Service Unit (SSU), ensuring relevant training has been identified and contributing to communications for SSU and Organization employees.

Prepare and maintaining of IT Service Catalogue.

Providing implementation support, liaison with senior management and the development of relevant Management Reports.

Duration: (September 2002 – Till November 2007) – Full Time – 7 hrs./week (5 days week)

Organization: Department of Health & Medical Services, Government of Dubai

DOMAIN: IT Services

ROLE: Service Administrator.

Manage IT Service operations and activities, monitors escalation alarm and updates IT management about service levels & KPIs achieved.

Administration of Incident management Front-End Application (Magic Service Desk) and database and insures availability of application resources to all users at acceptable performance levels.

Maintaining proper database security levels and application access security and authorization privileges.

Performing application/database updates and coordinating with vendor for implementing updated versions of the software.

Duration: (October 1999 – Till August 2002) – Full Time – 7 hrs./week (5 days week)

Organization: Department of Health & Medical Services, Government of Dubai

DOMAIN: IT Services & Training

ROLE: Asst. Desktop Support Technician / part time IT Trainer.

Job Responsibilities as Asst. Desktop Support Technician:

Preparation of Desktop/Notebook for deployment: installation of the operating system, applications and client systems as per the user profile. On site installation of locally attached peripherals such as printers, image scanners & barcode scanners.

Upgrade of PC hardware as required such as physical memory and hard drive upgrade.

Upgrade of operating systems and applications such as Windows 2000 to Windows XP and Office 2000 to Office 2003, etc.

Recovery (If possible) of lost user's data caused by hardware or software failures and user errors.

Job Responsibilities as an part time IT Trainer:

Planning and managing of all computers related training courses to end users.

Maintaining database of conducted training sessions of attended users.

Prepare user training manuals and handouts for training sessions.

Duration: (March 1998 – Till September 1999) – Full Time – 8 hrs./week (6 days week)

Organization: Advanced Computer Training Institute, Dubai

DOMAIN: IT Training

ROLE: Senior IT Trainer

Conduct training on various software packages like MS-Office packages (Word, Excel, PowerPoint, and Access), MCSE, FoxPro.

Examine, Assess and Report to the higher authorities regarding various IT Trainings conducted.

Analyzing & designing quotation on the courses, depending on the number of hours for different programs.

Duration: (July 1997 – Till February 1998) – Full Time – 8 hrs./week (6 days week)

Organization: BITS Middle East, Dubai

DOMAIN: IT Training

ROLE: Senior Computer Trainer & Admin Executive

Undertake corporate training. Development of tailor made Course requirements for companies and students.

Full Technical management of computer Labs.

Scheduling Courses and Train on various software packages like MS-Office.

Customizing & Designing various Projects as per client requirements.

Provide Consultancy on Information Technology.

Duration: (April 1996 – Till June 1997) – Full Time – 8 hrs./week (6 days week)

Organization: Near Computer Education Institute, Mumbai, India

DOMAIN: IT Training

ROLE: Computer Trainer

Training in different Software’s & Windows based packages.

Managing, Coordinating and Handling all sorts of training requirements from naive users to corporate clients.

Responsible for all center activities. Reporting to the Principal / Management of the Institute.

Marketing Customized Graphics Programs Organizing Multimedia courses and MS-Office packages especially for Schoolchildren.

Extra-Curricular activities:

Working as volunteer at PMI-UAE Chapter from 2017 and active.

Actively Organizing Blood Donation Drives from 2004 and active.

Facilitate community members with the giving away of their pre-loved furniture, appliances and clothes. I believe in RECYCLE & thereby reducing Carbon footprint and saving our land with increasing number of “dump yards” –from 2009 and active.

Volunteer with local organization like Dubai Cares, EXPO2020, volunteers.ae (U.A.E volunteer platform), from 2012 and active.

Participated in various volunteering activities like Dubai Population Survey, feeding the less fortunate, packing of school bags and stationaries for children from less fortunate countries, from 2012 and active.

Provide badminton training to youths and adults over weekends, from 2008 and active.

CPR Certified

U.A.E Visa Status

Employment visa valid until October 2020

Canada Visa Status

Visitor visa valid until August 2025

U.S.A Visa Status

BI/B2 visa valid until August 2025

References

Available Upon Request

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