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Customer Service Office

Location:
Kozhikode, Kerala, India
Posted:
November 18, 2019

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Resume:

SANKAR MP

Senior Operation Executive

CONTACT

adau7o@r.postjobfree.com

+919*********

Vazhakali House, Feroke

P.O, Cheruvannur, Calicut,

Kerala, India - 673631

Highly dedicated and professional with proven total 3+ years of work experience in the field of Logistics Operations, including Import/Export Documentation and well-organized administrative professional bringing excellent multitasking abilities developed over 10+ years of experience in optimizing productivity, efficiency and service quality across various environments (IT & Administration). Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and success with knowledgeable enforcement of company procedures and skillful personnel training. Proficient in Microsoft Office tools with expertise in Customer Relationship Management. Works effectively with cross-functional teams in ensuring operational and service excellence.

WORK EXPERIENCE

Senior Operation Executive

Employer: FL Logistics Pvt.Ltd, Kozhikode, Kerala. Year: Sep 2018 to Till Date.

• Skilled in obtaining customs clearance for Import/Export consignments (Sea/Air) with proper documentation and within shortest TAT.

• Strong understanding of process of managing In-bound/Out-bound cargo while ensuring compliance with regulatory laws of the country and stringent deadlines.

• Coordination & collaborating with Clients, Vendors & Govt. authorities, for the work flow.

• Handling Logistics, general Administration includes Retail distributions and transportation.

• Keep tracking of import shipping documents and follow up the nominated clearing agent for prompt clearance to avoid demurrage and storage charges.

• Providing BL/AWB & documentation instructions to supplier as per LC terms & conditions. Review the draft and ensure that all documentation all in order for clearance.

• Ensure trade compliance of all outbound shipments (H.S Codes, Inco-terms, COO, COC & SASO and document requirements specific to each countries).

• Handling various shipments i.e. EXW, FOB, CFR, DDP (Sea, Air, Land & Courier shipments). Operation Executive

Employer: FL Logistics Pvt.Ltd, Kozhikode, Kerala. Year: Nov 2015 to Aug 2018

• Prepares Bill of Entry in E-Mirsal 2 (Dubai trade).

• Verification of LC documents to ensure they are in line with agreed terms to avoid any discrepancies and follow up with customer and their bank for the acceptance.

• Submission of Exit Entry Certificate to customs for claim & refund of duty deposit and keeping record for audit requirement & internal compliance.

• Negotiating Sea, Air & Land freights rates with freight forwarders.

• Maintain a freight rate comparison to ensure negotiated rates remain competitive and the most effective carriers are utilized for inbound/outbound transportation.

• Speed of distribution being monitored closely to ensure product reaches the final destination in time.

• Coordinate with insurance company for survey and claim if required.

• Reconciliation of external logistics vendors monthly statement and arrange the payments.

• Produced weekly reports for management on materials and tools received, shipped out.

• Handle OSD (Overage, shortage, and damage) from imported goods and initiate report.

• Manage all documentation to confirm proper stock levels and maintain inventory control.

• Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.

Administrative Manager

Employer: Re-tek Cyber College, Kozhikode, Kerala. Year: Mar 2013 to Oct 2015

• Established highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.

• Recruited, hired, trained and supervised staff of up to 15 numbers and implemented mentoring program that offered positive employee engagement.

• Trained employees in company and regulatory compliance requirements to promote conformance.

Administrative Co-ordinator

Employer: Re-tek Cyber College, Kozhikode, Kerala. Year: Jan 2011 to Feb 2013

• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.

• Codified office structures and processes to promote teamwork and performance.

• Managed filing systems for electronic and hard copy documents to keep organized records.

• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.

• Established and updated work schedules to account for changing staff levels and expected workloads.

SKILLS

• Leadership & Teamwork

• Multi Task

• Import Clearing Knowledge

• Export & Forwarding

Knowledge

• Incoterms

• Customer Service

• Inventory Control

• Warehouse handling

COMMUNICATION SKILLS

• Maintain good rapport with clients, suppliers and Logistics Company on a local, national and international.

• Management of internal work process.

• Compilation of final vendor book.

MANAGERIAL SKILLS

• First- hand experience of setting up a start-up organization from the initial stages and setting up its work processes.

• Handling of Operations – Logistics and Inventory within the framework of contract.

• Ability to Evaluate and take calculative risks.

• Evaluate the order- handle the Logistics, shipping and select the best mode of shipment/transportation- Sea Freight, Air freight, Land transport and Courier.

• Keep a track record of the orders and plan for the shipment. LANGUAGES English Hindi Malayalam

EDUCATION

Bachelor of Arts, Sociology/History

University: Guru Ghasidas University, Bilaspur,

Chhattisgarh.

Year: Oct 2008

• Graduated in First Class.

• Professional development completed in

Sociology.

• Coursework in Society in India, Foundations of

Sociological Thought, Indian Economical

History, Indian History.

CERTIFICATIONS

Master of Information Technology (MIT)

Institution: Bharat Education Foundation,

Kozhikode, Kerala.

Passing Year: Jul 2004

• Passed with the grade of “A”.

• Specialized in Web designing tools like

Photoshop, Dreamweaver, Flash etc.

• Coursework also includes various web

development projects, graphic designs and

software analysis.

ADDITIONAL INFORMATIONS

• Passport Details: S5276300, Date of Issue: 11/09/2018, Date of Expiry: 10/09/2028.

• Date of Birth: 03/05/1981.

• Sex: Male.

• Nationality: Indian.

• Marital Status: Married.

Declaration: I hereby declare that the above-mentioned information is true to the best of my knowledge. Date:

Sankar MP



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