Customer Service Executive
Resume:
R.VINODHKUMAR
Mob: +91-996******* E-mail: ***************@*****.***/**************@*****.***
Warehousing and Logistics professional with 14 years rich experience looking forward to work in an organization with a clear industry vision, a strong commitment for excellence with a work culture that provides a perfect and successful career.
CORE COMPETENCIES
~ Inventory Management & Control ~ Internal Audits & Stock Reconciliations
~ Warehousing & Distribution ~ Logistics Management ~ 3PL/4PL Team Management
~ MIS Reports & Order Processing
CARREER HIGHLILGHT
Designation: Senior Logistics Executive From: Feb-2018 to Till
Organization: Logistics Plus India Pvt Ltd- Bangalore
Client Name: Wework India Management Ltd
Key Responsibilities:
Inventory maintenance of Mumbai and Bangalore Warehouses
Coordinating domestic transportation inward and outward movements,
Vendor selection and transportation Pricing.
Taking care of hole project installation to set up office space in various locations
Taking care of warehouse audit and survey
Coordination with vendors to organize shipment and ensuring on time delivery
Taking care of invoicing and billing to customer and vendors.
Payment follow-up with customer.
Arranging and creating all the necessary documents for transport movement.
Responsible for the storage and accuracy of inventory
Understands and directs safety, housekeeping, and environmental initiatives within the warehouse
Make decisions based on achieving and maintaining department goals
Carry out warehousing tasks within the parameters of the cost center budget
Ability to effectively communicate with all levels of the organization
Designation: Senior Logistic Executive From: Jan- 2014 to Jan-2018
Organization: Kintetsu World Express India Private Ltd - Bangalore
Client Name: Intel technology India Pvt. Ltd and Makino India Pvt. Ltd
Key Responsibilities:
Taking care of Intel Domestic distribution, tracking documents air and surface shipments
Coordinate with customer arrange the pickup & delivery on time
Maintain Good relationship with customer for smooth operation
Additional responsible of take care high value shipment, closely follow-up and organize the delivery without no error.
Co-ordinate with transport or carrier organize the shipment and delivery on time
Order processed through SAP (Inward, Outward, Customer update & Etc activities)
Taking care of shipment packing condition to avoided transit damage
Taking care of billing and follow the payments on time
Preparation of vehicle planning & export documentation(By Road & Air)
Regular follow-up with status report regarding deliveries to branches and customers
Monitor shipment clearance status, MIS report generation and circulation.
Complete required daily /weekly reports.
Ensure compliance and consistency of company policies, procedures, best practices
Tracking the shipment status with the Logistics and circulate daily reports on time
Planning of vehicles- route wise in whole location pickup on daily base as required for optimum use of vehicle with maximum load.
Assist in tracking shipments and providing alternative information
Designation: Warehouse Executive From: Jun-2009 to Dec-2013
Organization: Kintetsu World Express India Private Ltd - Bangalore
Client Name: Modicare Ltd and Ballarpur Industries Ltd (Retail Business)
Key Responsibilities at Modicare Ltd
Maintaining stock inward, outward & stock in-hand of the materials at the warehouse
Preparation of the invoices and dockets for the deliveries
Follow up of the Primary & Secondary distributions to and from the warehouse.
Co-ordination with Transporters for delivery in Cut off time.
Tracking the movement of goods through depots
MIS reports to customers on Daily / Weekly / Monthly basis
Responsible for allocation / transfer of stocks, conducting routine inspection to ensure reconciliation of physical stock at the warehouse
Key Responsibilities at Ballarpur Industries Ltd
Managing warehouse operations ensuring optimum inventory levels to achieve maximum space as well as cost savings.
Tracking the movement of goods through depots
Overseeing the ordering and packaging process ready for dispatch
Looking at ways to improve supply networks.
Managing clerical, administrative and warehouse distribution staff.
Coordinating with Clients for Generic Supply & Orders.
Maintaining inward, outward & stock in-hand of the materials at the warehouse.
Preparation of the invoices and dockets for the deliveries.
Follow up of the Primary & Secondary distributions to and from the warehouse.
Co-ordination with Transporters for delivery in Cut off time.
MIS reports to customers on Daily / Weekly / Monthly basis
Proper coordination with Warehouse team prior to dispatch till delivery with transport & sales team after delivery
Responsible for allocation / transfer of stocks, conducting routine inspection to ensure reconciliation of physical stock at the warehouse.
Receipts of dispatch orders for primary & secondary & timely execution.
Follow up & coordination with Clients for timely dispatches online.
Physical verification of inventories on regular/monthly basis any variations. Information on damages & insurance claims if any
II.
Designation: Warehouse Supervisor Period: From June 2007 to May 2009
Organization: Spear Logistic Private Ltd - Bangalore
Client Name: Bharti Airtel Ltd (Brand band & Telephone services)
Key Responsibilities:
Stock management
Handling Copper Cable to daily based match physical VS Oracle
To properly handle the cable yard
To supervise the lauders and arranged the dispatch on priority
Handling the dispatches & Inwards
To properly maintained the customer return materials and documents
Handling the warehouse software
Managing warehouse operations
III. Designation: Customer Service Executive
From: May 2004 to May 2007
Organization: Bharti Airtel Ltd (Mobility)
Key Responsibilities:
To service the customer on time
To resolve the customer complaints and short the out issues as on priority
To collection the payment
Coverage issue and tower complaints to short out on priority.
Personal Abilities:
Outstanding performer in customer service as well as client relations
Work effectively independently or as part of a team.
Work well under deadlines and extreme pressure.
Highly adaptive and very good team player.
Educational Qualification
Course: Bcom
University: Dr c v Raman university–Bangalore
Course : HSC (+2)
Institution: Nagamam Higher Secondary School, Pollachi
Course: SSLC
Institution: Ramachandrapurm high school.
PERSONAL DETAILS:
Name : R. Vinodh Kumar
Date of Birth : 21/05/1980
Marital Status : Married
Languages Known : English, Tamil and Kannada
Address ;
3/279,Teachers colony,k.athikkombai,oddanchathiram,dindigul[dt]
DECLARATION:
I do hereby declare that all the information provided above is true to my knowledge.
Place: Bangalore
Date: 20-10-2019 R.Vinodhkumar
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