Social Media Customer Service
Resume:
Jennilyn Sindayen
#** ****** ***** *, ****** - Baguio City 2600
*********@*******.***
***********@*****.***
Value Statement: Seeking recreational/ people oriented job with a diversified company to share varied experiences and to enhance my career towards mutual benefits between future company and myself.
Summary of Qualifications:
This is a statement of what makes you the right fit for this job. It is typically one or two sentences highlighting your strengths and abilities.
Provide at least 3 examples of deliverables (accomplishments) that demonstrate your skills.
1. Managing MLS- It helps me to get organize and updated on the listings information.
2. Updating Social Media- I enjoy uploading flyers, photos and send greetings to Past and Current Clients.
3. Creating Flyers- This is fun because I get to create flyers and have my client choose what she prefer.
4. Inbound Calls- Talking and assisting customers over the phone
Professional Experience
(06/15- 09/11/2015)
ReMAX
Maryland, Washington
Job Title: Transaction Coordination
Summarize the job responsibilities and tools utilized with all clients you have worked with to date.
Managed emails for updates
Update Spreadsheet for her to see the summary and what has done for the day
List of all CRM, systems, programs and tools used:
Format:
PROGAMS & TOOLS:
ReMAX website
DotLoop
DocuSign
Gmail Account
(06/15-09/23/2015)
LongandFoster
Maryland, Washington
Job Title: Transaction Coordinator
I am responsible on updating the checklist of each property, call contractors for appointment and send emails to Past Clients.
My client provided good feedback on my output.
Because of the emails we are sending for past clients we were able to get a lot of referrals and testimonials.
(03/15-present)
Networth Realty
Sacramento, CA
Job Title: Marketing Specialist
Managed emails for updates
Managed Social Media Accounts
Updating information in MLS
Data Entry (MLS, Zillow amd Craigslist)
Responsible in Listing Agreement
Updating Past Sales in Zillow
Uploading photos, flyers in Social Media Accounts ( Instagram, Twitter, Facebook, linkedIN)
Checking the documents received
Monitoring the paper works that are missing
Relevant Training:
General Admin Virtual Assistant - training knowledge
•Buyer and seller real estate practices including documentation per transaction type.
•Acquisition and liquidation of Bank Owned property
•Bank qualifications/approval for Short Sale, Real Estate Owned properties
•MLS property search and listing process including legal property description requirements
•Offer preparation; basic forms and terms and conditions within contracts
•Transaction Coordination timeline, pertinent documents required for sale and escrow
•Create listing flier and post on Craigslist
•Blog research and writing
•Maintaining real estate social media accounts
(08/2010- 12/2010)
Sykes Asia Inc.
Makati
Job Title: Customer Service Representative
Taking in Calls
Verifying customer’s account information
Assist customer in processing payment over the phone
Assist on how to create account online
Assist in increasing credit limit
Educate customer about self-service options
(10/2012- 01/2013)
Access Worldwide Inc.
Makati
Job Title: Customer Service Representative
Taking in Calls
Verifying customer’s account information
Assist customer in processing payment over the phone
Assist on how to create account online
Providing Sales Pitch
Explain the bill
Rebut and encourage costumers for bundle or upgrades of their services
(01/2013- 07/2014)
Convergys
UP TechnoHub Q.C
Job Title: Online Technical Support
Assist customer’s in troubleshooting their internet
Provide ticket number to the customer
Assist customer through chat
Follow the steps in troubleshooting and may require the customer to validate and follow the steps on their end
Call back customers who promised to receive a call back
Education
2002-2004
2004-2006
Pines City Colleges
University of Baguio
Bachelor of Science in Nursing
Contact this candidate