Developer Customer Service

SARIKA SREE

MS Dynamics CRM/*** Consultant

Ph.: 330-***-****

Email: ********.***@*****.***

PROFESSIONAL SUMMARY:

Skilled IT professional around 5+ years of creative experience in developing business solutions by utilizing Microsoft Technologies like Microsoft Dynamics CRM, ASP.NET and SQL Server, XML, HTML5 and JavaScript.

Utilized methodologies such as Agile, Waterfall and Scrum along with SDLC implementations. Experience in Full cycle implementations and up-gradations in Dynamics CRM 2015, 2016 and Dynamics 365.

Experienced in working with the different Microsoft tools like Microsoft Azure, Microsoft Visual Studio, Microsoft Sql Server management studio, Office 365.

Experience in developing, and implementation of software applications using ASP.NET, C#, VB.NET, MVC, XML, Java-Script, JSON, IIS, SQL Server and Active Directory.

Experience in Microsoft Dynamics CRM Data integration towards import/export of data using SSIS and custom application development.

Experience of integrating Dynamics CRM with other applications like ADX Portals, Microsoft unified Service Desk (USD) and Unified Interface.

Experienced in Implementing WCF services and consuming using different protocols and implementing features like Security, Debugging and Performance.

Expertise in creating web forms, web controls, user controls and validation controls in ASP.Net.

Experience in designing GUI screens using usability and design principles

Experience in using reporting tools like Power BI, Crystal Reports, SSRS and SSIS, Dashboard customization with complex charts built from SSRS.

Experience in designing and supporting business processes, Marketing, Customer service and Sales.

Experience with integration and functional testing, SCRUM methodologies and Sprints. Coordinated with Client in solving the issues related to functional and Development.

Experience performing Unit and Integration Testing in the Development, System Integration Testing (SIT), User Acceptance Testing (UAT) including Bug Reporting and Fixing.

Excellent communication skills, strong organization and interpersonal skills and a very good team player, capable of working independently with minimal supervision.

TECHNICAL SKILLS:

CRM Software

Microsoft Dynamics CRM 4.0, 2015,2016, Dynamics 365, Custom/UCI layout

.NET Technologies &

.NET 4.5/4.0/3.5, C#.NET, VB.NET, ASP.Net, Web Services, ADO.NET, VB6

Programming Languages

Web Technologies

ASP, XML, HTML5, XML, CSS3, DHTML, SOAP, WSDL, RESTful, JSON, JavaScript,

JQuery

Databases

MS SQL Server 2012

Mobile Application Tools

Field Service Mobile, Resco, Woodford Solutions

Web/App Servers

MS-IIS 7.0

Other tools

Microsoft Azure, Visual Studio 2010/2012/2013, Scribe Insight, Ribbon

workbench, XRM toolbox, CRM OData Query designer.

Reporting Tools

SSRS and Crystal Reports

Documentation Tools

Microsoft Word / PowerPoint / Excel.

IDE/Tools

Microsoft Visual Studio / GitHub / Eclipse

PROFESSIONAL EXPERIENCE:

HP/WIPRO - Austin, TX Dec 2016 – Oct 2019

Role: Dynamics 365/CRM Developer Duration: 2 years 11 months

Roles & Responsibilities:

Involved in functional analysis, design documentation, requirement gathering and development. Analysed the client's business process and collected requirements from the client.

Worked on supporting the Microsoft Dynamic CRM 2016/Dynamics 365 production environment and resolving the issues for CRM with the application.

Experience with other external integration systems ADX Portals, Microsoft Unified Service desk (USD), Microsoft Azure (Azure App Services, Application insights) and Power BI.

Worked on Web resources, Business Rules, Business Process Flows and form customizations extensively.

Customized out-of-box entity forms and views to track and display customer related information.

Extensively used application capabilities such as queues, activities, data import, charts and dashboards, relationships, views, security roles & Solutions.

Customized Workflows and Plug-in for automated processes, based on requirement from different modules of department to increase visibility and efficiency.

Extensively working with new module of 2016 i.e., Field Services, Field Service mobile, Resco Administration and Woodford Solution.

Provided training and ongoing support for customers in report building, data quality and new integration experience with components such as Microsoft Azure, Office 365.

Involved in Migration of Dynamics CRM 2016 to Dynamics 365 UCI Layout.

Developed reports using Power BI, SSRS Tool and Used SQL query based and XML based datasets.

Experience in using some Development tools like XRM toolbox, Plugin Registration tool and CRM Developer Toolkit.

Environment: Microsoft Dynamics CRM 2016/Dynamics 365, Visual Studio 2010, ASP.NET, C#, JavaScript, XML, SSRS, Team Foundation Server, Ribbon Editor Tool, T-SQL, SQL Server 2012/2014, XRM Tool Box.

Century Link - Monroe, LA Nov 2015 to Dec 2016

Role: Dynamics CRM Consultant Duration: 1 year 2 months

Roles & Responsibilities:

Worked with business analysts, MS Dynamics CRM support analysts and users to evolve MS Dynamics CRM features and functionality.

Developed plug-ins, created workflow activities consumed MS Dynamics CRM web services using CRM SDK and configured the integration of MS Dynamics CRM with existing website.

Created custom entities and attributes to meet business requirements.

Used MS Dynamics CRM 2015 to customize system components such as forms, views, entities, attributes, relationships, and entity mappings according to entities in real estate domain.

Consumed and exposed Dynamics CRM APIs for custom API development.

Hands on knowledge of implementing and maintaining access controls in CRM based on roles and access conditions.

Gathered business requirements from business stakeholders and created BRDs.

Translated BRDs to the functional specification documents.

Contributed to the company's implementation methodology by creating tools and templates.

Developed JavaScript's for entities in response to client-side events on the entity forms. Used Scribe adapter to import data from CRM 4.0 to CRM 2015 to load data into entities

Environment: MS CRM Dynamics 2013/2015, C#, ASP.Net, JavaScript, Visual Studio 2010, Ribbon workbench, XRM toolbox, Developer Toolkit.

Combined Insurance - Chicago, IL

Role: Dynamics CRM Consultant (Intern)

June 2015 – Oct 2015

Duration: 5 months

Roles & Responsibilities

Customized MS Dynamics CRM entities according to entities in real estate domain

Promoted reusable code and easy maintenance with development

Recommend and establish new software development, testing and documentation standards for the CRM system and follow agreed change control procedures.

Created custom web service to capture the security role associated with the users to control accessibility to certain fields on the forms.

Provided ongoing troubleshooting, defect and enhancements.

Developed custom Jscript to call custom CRM Workflows to update the status of entities based on business requirements.

Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications.

Upgraded asp.net web pages, web resources script, and plug-ins and workflow assemblies. Created forms and views for new modules to be added to CRM system.

Designed new plug-ins to populated contact and account number on create of new record.

Created new dialog and new workflows based on requirements from Sales and Marketing department. Environment: Microsoft Dynamics CRM 4.0, Microsoft Dynamics CRM 2013/2015, MS Dynamics CRM SDK, C#, Asp.net, Visual Studio 2010, MS Outlook, IIS 8.0, JavaScript, XML, Windows Server 2012, SQL Server 2012, SSRS and SSIS, TFS

G5 Software Solutions - Hyderabad, India Role: .Net Developer

Dec 2013 – Oct 2014 Duration: 11 Months

Involved in the full life cycle of the project, i.e. from design phase to testing phase. Designed and developed the web forms using ASP.NET and VB.NET Language.

Worked closely with Product owners to develop new system functionality and troubleshoot and correct system bugs.

Developing stored procedures, functions and triggers in Oracle database for modifying existing business logic and adding new functionalities.

Having good knowledge in writing the stored procedures, triggers using SQL in SQL Server 2012.

Create SQL Server 2012 database tables, triggers, Views, UDFs and stored procedures and configure using SQL Server Management Studio.

Used JavaScript extensively for client-side validations.

Perform unit, end-to-end, performance and user acceptance tests to ensure applications function per requirements.ASP .NET AJAX Library are used for rich interaction and partial page rendering.

Application blocks are developed using Microsoft Enterprise Library 3.0.

Environment: ASP.NET MVC 3.0, Web Services, SOAP, .NET Framework, Entity Framework, Visual Studio 2010, Angular JS, XML, HTML, CSS, VB Script, MS-Excel, SQL Server 2012. WCF, Windows Services.

EDUCATION:

Bachelor of Technology in Computer science and Engineering – Bharat Engineering College, Hyderabad

Master of Science (Computer Science) – Kent State University, Ohio

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