Customer Service Manager
Resume:
Tatjana Emmerich
*** ********* ******* • Centerville, OHIO 45458
SUMMARY OF QUALIFICATIONS
For the past 14 years I have managed a transportation department, where I aquired supervisory skills, IT skills that revolve around Microsoft Office software. In addition, I am knowledgeable in electronic data entry and office work. I exercise politeness and integrity, and possess a congenial personality.
I completed my Associates Degree in Science of Art in 2011 and my Bachelors Degree in Business Management at the University of Phoenix in 2013.
PROFESSIONAL WORK EXPERIENCE
Transportation Manager
St. Leonard, Centerville, Ohio (April 2005-Present)
Entering data for employees’ payroll
Photocopying, faxing and mailing department information
Create weekly schedule for employees
Dispatching
Electronically recordkeeping of all activities
In charge of all preventive maintenance of all department vehicles
Responsible for department budgeting
Complying with rules and regulations of Passport (DRIVE) and the Agency of Aging
Supervise employees
Formulate short term goals and action plans for the department
Conduct interviews and hire applicants
Take an active role in recruiting, training, and developing staff
Review, counsel, evaluate, counsel, and discharge of employees
Utilize daily Microsoft software for office work and creating drivers schedule.
Transport elderly to and from doctor appointments and other activities
Security Supervisor
St. Leonard, Centerville, Ohio (January 2000 – April 2005)
Checked and secured premises
Monitored entry way to buildings
Conducted routine ground control
Ensured safety of company property and staff
Light maintenance
First responder to elderly residents in medical emergencies
First responder in disasters and other emergencies
Created effective and efficient monthly schedules for employees
Field Supervisor / Office Manager
Howard Security, Dayton, Ohio (January 1997 – January 2000)
Processed employees’ payroll
Wrote proposals to firms and companies that required a security bid
Handled all security officers and client problems, and solved them
In charge of the weekly invoices to companies
Performed sales to increase business volume.
Supervised 80+ employees
Conducted interviews and hired applicants
Took an active role in recruiting, training, and developing staff
Created weekly schedules for employees
Conducted financial accountant duties
Built and maintained relationships with clients through presentations
EDUCATION
Bachelor Degee in Business Management 2013
University of Phoenix
Associate Degree of Science in Art 2011
University of Phoenix
Certified Instructor in CPR and First Aid 2007
American Red Cross
Certified Trainer in Passport (DRIVE) 2007
Agency of Aging – OHIO
Commercial Driver’s License (CDL) – Class C 2005
OHIO State
ADDITIONAL INFORMATION AND SKILLS
High level of organization skills to support the daily activities where the department runs effectively and efficiently.
Accurate record keeping in compliance with rules and regulations from Passport (DRIVE) and the Department of Agency of Aging.
Scheduling skills
Teaching skills
Customer service skills
Supervisory skills
Skilled in several computer software, such as Excel, Word, Outlook, PowerPoint
Read, speak, and write the English and German language fluently.
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