Customer Service Loan

Lee Griffin

Lithonia, GA ***** • 862-***-**** • ***************@*****.***

Professional Summary

Knowledgeable Loan Processor offering expertise in legal statutes and established lending guidelines. Excellent communication and negotiation skills. Offering 10 -year history of successful loan and mortgage processing.

Skills

●Financial document review

●Strong interpersonal skills

●Detail-oriented

●Goal-oriented

●Excellent time management skills

●Customer-oriented

●Compliance, banking laws and regulations

●MS Word and Ms Excel proficiency

Work History

Sr. Mortgage Loan Processor, 04/2016 to 10/2019

Wipro Gallagher Solutions Inc. – Atlanta, GA

●Handled any conditions sent from underwriting departments

●Reviewed financial statements and contacted institutions and customers to clarify details

●Evaluated approvals against established bank and government lending standards

●Worked with customers in person and via telephone to answer questions, process transactions and resolve issues

●Filed completed loan applications with underwriting and made approval or denial recommendations

●Maintained friendly and professional customer interactions

Sr. Mortgage Loan Processor, 09/2014 to 06/2015

American Financial Resources Inc. – Parsippany, NJ

●Worked with customers in person and via telephone to answer questions, process transactions and resolve issues

●Coordinated closing process with attorneys, title companies and government clerks

●Reviewed and validated details of loan applications and closing documentation

●Verified credit histories, personal references and employment backgrounds for each applicant

●Advised clients on mortgage, education and personal loans

Consumer Loan Processor, 12/2012 to 12/2013

Investors Bank – Short Hills, NJ

●Assisted senior-level credit officers with complex loan applications

●Assembled important paperwork and disclosures for borrower

●Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims

●Monitored key dates to ensure information is obtained by deadlines

●Worked with operations to resolve customer problems, improve operations and provide exceptional customer service

●Monitored government regulations and standards to ensure alignment with company policies and procedures

Mortgage Loan Specialist, 04/2004 to 04/2012

Bank Of America – Cranford, NJ

●Successfully closed average of 45 loans per month

●Developed and maintained relationships with local real estate agents

●Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act

●Communicated with customers daily to request information and ensure completion of paperwork

●Initiated timely response to emails, voicemails and written correspondence

●Set overall vision and provided team leadership

●Prepared documents for underwriting by verifying client income, credit reports and other information

●Handled any conditions sent from underwriting departments

Education

High School Diploma

Columbia High - Maplewood

Some College (No Degree): Business Administration

Berkely College of Business - Woodbridge, NJM

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