Customer Service Manager

RAMON A. ORTIZ QUIÑONES

Villa Asturias **** **nd st, Carolina, PR 00983 (H) 787-***-****

****.*******@*****.***

Professional Summary

Accomplished and energetic Logistics Manager with a solid history of achievement in Logistics and Distribution. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Sales, Distribution and Logistics with progressive experience in Puerto Rico and Dominican Republic. Scope in business reaches retail, wholesale, distribution and manufacturing industries in medical device, electronics and pharmaceutical sectors. and Hands on experience in sales and management and their respective roles as, On-time, Rolling horizons, Health Safety and Environment and Budget and mandatory Local and Federal compliances.

Skills

Transportation Administration and Management

Time Management Complex Problem Solving

Active Listening Critical Thinking

Judgment and Decision Making Reading Comprehension

English Language Production and Processing

Monitoring Writing

Customer and Personal Service Negotiation

Management of Personnel Resources

Experience

Logistics Manager 01/2010 to 12/2015

Action Logistics Netwok – Carolina, PR

Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.

Maintain metrics, reports, process documentation, customer service logs, or training or safety records.

Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.

Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.

Logistics Manager 10/2006 to 11/2010

Nipro Medical – Carolina, PR

Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues. Maintain metrics, reports, process documentation, customer service logs, or raining or safety records. Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management

Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.

Use computers for various applications, such as database management or word processing.

Resolve problems concerning transportation, logistics systems, imports or exports,

or customer issues.

Maintain metrics, reports, process documentation, customer service logs, or

training or safety records.

Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.

Direct inbound or outbound logistics operations, such as transportation or

warehouse activities, safety performance, or logistics quality management.

Supervise the work of logistics specialists, planners, or schedulers.

Direct or coordinate comprehensive logistical or reverse logistical functions for

product life cycles, including acquisition, distribution, internal allocation, delivery,

recycling, reuse, or final disposal of resources.

Negotiate with suppliers or customers to improve supply chain efficiency or

sustainability.

Direct distribution center operation to ensure achievement of cost, productivity,

accuracy, or timeliness objectives.

Negotiate transportation rates or services.

Distribution and Logistics Manager 03/2002 to 11/2006

PR Hospital Supplies – Carolina, PR

Education

Studies towards BA in Management: Business Administration

Metropolitan University - San Juan, PR

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