Teresa Hodgson

**** ***** **** 630-***-****

Elgin, IL 60123 adau40@r.postjobfree.com

Professional Skills

High energy, enthusiasm and excellent judgment

Self-confident and assertive even in ambiguous situations

Proficient communication skills

Proven ability to work well in cross-functional team environment

Able to apply analytical thinking to understand complex

business scenarios

Advanced analytical, problem solving, and technical finance

skills

Strong sense of urgency and unbiased for action

Objective

To obtain a position in a growing organization that will allow me to utilize my education, business skills and experience to contribute to the ongoing success of the company.

Employment

CEVA Logistics Elk Grove Village, IL

Domestic Operations Supervisor December 2018-April 2019

Lead, direct and manage inbound and outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards.

Maximize profitability through superior customer service, effective and prompt communications and follow-up on all pending matters.

Plan and monitor daily staffing schedules, and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives. Overall responsible for processing shipments and all related activities for an assigned base of accounts, in constant contact with clients, carriers and potential clients on a daily basis

Ensure directives, rules and procedures are communicated to all operations' staff, safety methods, practices and programs are implemented and maintained, freight is being moved in a safe and timely manner utilizing appropriate equipment and tools.

Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition/be proactive in providing quality client service, including: handle pressure and responsibility in a fast pace environment and responding in a timely and affective manner

Crane Worldwide Bloomingdale, IL

Sr. Domestic Operations Specialist April 2018-November 2018

Overall responsible for processing shipments and all related activities for an assigned base of accounts, in constant contact with clients, carriers and potential clients on a daily basis

Be proactive in providing quality client service, including: handle pressure and responsibility in a fast pace environment and responding in a timely and affective manner

Seek the most profitable mode of shipment, yet meet client’s requirement for the movement of freight and ensure company profit

Communicate with vendors/suppliers regarding shipment dispatch, routing, pricing, and rates

Prepare documentation, dock receipts, bills of lading, export declarations

Communicate with clients regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations)

File SED’s (Shippers Export Declarations)

Daily research orders regarding lead times/ship dates and resolve customer disputes, tracking and tracing cargo as necessary to insure proper movement and delivery

Provide accounting department with proper and correct billing information

Communicate & correspond with other Company branches and agents for client satisfaction, and ensure excellent service execution

Work Area Protection St. Charles, IL

Customer Service Manager September 2015-November 2016

Daily research orders regarding lead times/ship dates and resolve customer disputes

Interview potential temp to hire candidates for warehouse and plant, make recommendation for hire

Complete monthly sales reports for President and National Sales Manager, along with special projects

Maintain contract reports monthly

G/L code and verify invoice amounts prior to payment

Process all Amazon and Lowe’s orders, ensuring on time shipping and verify/dispute monthly report cards

Worked directly and effectively with vendors to maintain a productive and healthy relationship ordering plant and warehouse supplies, as well as products for distribution

Order general warehouse and office supplies

Provide backup coverage for employees when absent: entering orders, providing quotes, researching shipments and invoices

Train customer service staff order processing/entry, ship confirming, and invoicing

Verify hourly employees weekly hours and disperse checks for WAP employees and temps

Run bi-weekly update meeting with President, National Sales Manager, Controller, Director of Manufacturing and VP of Plant Management

Suggest and implement capital improvements

Reduced lead time from 6 weeks to 2 weeks

Dynamex Elk Grove Village, IL

Purchased Transportation Supervisor September 2014 – April 2015

Interview potential drivers, order and verify findings of drug screen, background check and MVR, prepare/deliver contracts, complete initial set-up for driver to contract including: entering into DECS, phone set up, ID and uniform distribution.

Research and resolve settlement discrepancies, process loans, train drivers for specific account requirements, terminate drivers when necessary

Complete monthly fleet report and unit expiration report, bi-weekly INSEL and accumulated deduction report, weekly collect driver logs and resolve DOT/MC issues on monthly TSP authorization report

Daily maintain independent contractor monthly audit report – update vehicle insurance (communicate with insurance agents), driver’s licenses, registration and order annual MVR (billing drivers as necessary)

Recruit new drivers

Increased deduction revenue by $2000 a month

The Law Offices of Rachel A. Moreau Newby Elgin, IL

Legal Assistant May 2011 – August 2014

Negotiate short sale negotiations; collect documentation for submittal, provide comps for BPO disputes, contact lenders on client’s behalf, etc.

Prepare closing documents, recordable power of attorney, foreclosure dismissal letters, hold harmless and other credentials as required

Order Title and clear exceptions as necessary

Schedule closings and verify court appearances

Daily contact with banks, attorney offices, clients, etc. to ensure continuous attention to the completion of imperative tasks

I3 Group Schaumburg, IL

Operations Manager Dec 2010 – Apr 2011

Oversaw the global operation of all personnel in a call center environment, which included 20-60 employees, a Unit Manager and Team Leads, the client and any other segment of business assigned and reported to the Senior Operations Manager

Ensured all positions were adhering to company policies, procedures and the statement of work by being the front line of defense in protecting the integrity of the company and ultimately the company’s client base

Created, monitored and audited internal work standards and reported results to senior management through monthly scorecards

Conducted reviews of a segment of accounts and developed strategic processes to obtain monthly and quarterly goals

Exercised discretionary authority on settling accounts, accepting payments and handling client disputes

Increased productivity by 30%

Lighthouse Financial Group of Illinois, Inc. Hoffman Estates, IL

VP of Branch Audits/ Branch Manager/ Floating Manager Nov 2007-May 2009

VP of Branch Audits

Verified discrepancies found during daily audits conducted to ensure efficient operations and compliance to company guidelines and policies, saving the company thousands in potential fines

Recruited, trained, coached and developed a highly motivated and effective team of floating managers, branch and document management personnel mostly remotely tracking performance and monetary growth KPIs, etc. reporting results to upper management

Interacted with executive team and individual department heads to ensure operational priorities were aligned with overall company direction

Continually investigated, created and improved processes and proactively anticipated regional needs, assessed options, and made recommendations on policies and actions

Branch Manager/ Floating Manager (In School for MBA) Mar 2002-Nov 2007

Branch Manager

Enhanced branch profitability, productivity, and efficiency – 1st branch manager in the Hoffman office to show a profit since opening in 1995

Promoted Marketing Programs and identified areas of improvement at branch level and communicated ideas to COO/CMO and maintained knowledge of competitor’s products/

Trained and developed assistant managers and administrative assistants

Responsible for branch audits and file management, incoming phone quotes and booking of vehicles, appraisal of vehicles and determining condition and damage deductions

Completed collection calls daily or delegated task to administrative assistant, approved accounts to be sent to out for repossession, prepared vehicle release forms when applicable and arranged transportation and sale of repossessed vehicles

Floating Manager

Trained new managers and assistants, covering branch offices as needed due to illness or vacation (on call 24/7)

Created standard operating procedures and office manuals

Performed all branch/financial tasks during coverage including writing loans, check signing, payment processing, collection calls, repossession orders, calculating daily store balance and nightly deposit

Provided excellent customer service and resolved any customer challenges

Starck Realtors Elgin, IL

Real Estate Counselor May 2006-Oct 2008

PETCO Animal Supplies, Inc. (In School for MBA) Crystal Lake, West Dundee, Streamwood, IL

Assistant Manager (Merchandise/Operations Manager) May 2000-Feb 2002

Education

Keller Graduate School of Management Elgin, IL

Masters in Business Administration, GPA 3.8/4.0 (High Honors) Sep 2001-Feb2005

University of Nebraska Lincoln, NE

Bachelors in Business Management, GPA 3.7/4.0 (High Honors) Aug 1998-May 2000

Elgin Community College Elgin, IL

Associate Degree in Science, GPA 3.5/4.0 (Phi Theta Kappa Honors Society, Honors) Aug 1996-May 1998

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