Customer Service Manager

Vicente Nunes Siufi

*** **** ***** ******, ***. *02 Phone: +55-51-985-***-**

(WhatsApp and Telegram)

Porto Alegre, RS, Brazil

Zip Code: 90430-091 E-mail: ************@*******.*** Linkedin Profile

SKILLS & QUALIFICATIONS

Customer Support

Communicating clearly to both technical and non-technical people

Knack for solving problems

Resourceful

Self-driven

Sense of urgency

Computer

Intercom, Jira, Trello, Slack, Excel (basic), Word, PowerPoint, Appear, Google Meet, Kickbox, New Relic, Rapid7, Sentry, Canva and HubSpot Languages

Portugues (native)

English (advanced)

Spanish (intermediate)

RELEVANT EXPERIENCE

Kiskadi: Customer Success: August, 2018 - Present

Customer service to over 500 customers in 18 Brazilian’s States

(Intercom, phone, e-mail, WhatsApp and in person)

Creation os FAQs and blog posts

Product configuration

Product presentation

Set up/training in person and remotely

Fermentô Pizza: Manager - Jan, 2018 - October, 2018

Customer service (in person, phone, Telegram and WhatsApp)

Management of deliverers (location x deadline)

Finances

Gurvam and Shoppr: Operations Manager - April, 2018 - June, 2018

Customer service (phone, e-mail and WhatsApp)

Management of deliverers (credit card and agenda)

Demand management (quantity x location x deadline)

Product improvement

Husky: Operations Manager - Jan, 2018 - March, 2018

Customer service (phone, e-mail and WhatsApp)

Management of deliverers (credit card and agenda)

Demand management (quantity x location x deadline)

Product improvement

Mercado Público E-commerce & EntregueemCasa E-commerce: Logistics - April, 2016 - June, 2017

Customer service (phone, e-mail and WhatsApp)

Orders’ assembly

Dispatch and delivery logistics

Pedal Express: Cooperated Bike Messenger - April, 2014 - March, 2016

Finances and company management

Delivery logistics

Delivery execution

Gaúcha Bike: Salesman - August, 2013 - March, 2014

Sales by phone, e-mail and in person

EDUCATION

UFRGS: Undergraduate degree in Economics, 2012 / incomplete - RS, Brazil Colégio Marista Nossa Senhora do Rosário: High School, 2010 - Porto Alegre, RS, Brazil

Colégio Santa Inês: Elementary School, 2007 - Porto Alegre, RS, Brazil

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