Technician Customer Service

*** **** ********, *** *** North York, ON

(***) 563 - 1172

*******@*******.***

Victor Olarve

WORK EXPERIENCE

Electronics Technician

PC XTRA TOUCH SOLUTIONS CORP.

Markham, Ontario (905) 604 - 7290 EXT 229

2008 - Present

Supervise and oversee main production line

Assemble Kiosks

Repair Electronics

Train, manage and direct new team members

Integrate Touch Screen programs for LCDs, Monitor Panels for numerous locations (i.e., Hospital and Airport Kiosks, Restaurant POS, simulators…etc.)

Repair fiber optics, audio/visual mechanisms, circuit boards, touch screen systems

Specialized in touch screen integration repair, including intellitouch with transducer, 5 wire resistive, pcap multitouch screens, saw resistive, authorized elo repair technician, and also 3m touchscreen integration

Key Contributions:

Always ensure customary satisfaction in each project

Worked closely with the Government, Nav Canada and CAE Inc, to ensure operating systems were up-to-date

Ensure each and every product assures quality control before it is shipped out to companies

Assembled and programed computer servers, with each individual 6TB x 16 hard drive, with operating systems of windows 10

Electronics Technician

COMPAR CORPORATION

Markham, Ontario (905) 475 - 8508

1995 - January 2006

Repair damaged equipment

Analyze and study old-model equipments and suggest improvements for new-model equipments

Incorporate skills and knowledge with the Engineering Department for upcoming projects

Analyze, inspect, and assemble Kiosk machines

Ensure products run smoothly before shipping product to customers (i.e. XP Pro, Windows 7, Windows 8, Windows 10)

Service Technician

TOSHIBA Service Center

Greenhills, Philippines

1986-1994

Repair Televisions, video casettes/recorders, telephones, radios, compact discs, and laser discs

CORE SKILLS

- Exemplary customer service skills

active listening

communicating with clients

ensures active reply via email and call

ability to understand customers and ensure their needs are put first

- Excellent attention to detail

- Proficient in Microsoft Word, Excell, and PowerPoint

- Quick and methodical at problem solving

- Exceptional at multi-tasking and managing time wisely

Electronic Technician Program

George Brown College

Toronto, ON

Certificate – With Honours

April 2003

Electronic Technician Program

National Radio School

Dagupan City, Philippines

Certificate

March 1987

Political Science – Bachelor of Arts

Luzon College

Dagupan City, Philippines

October 1984 (2 years)

EDUCATION

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