IT SUPPORT TECHNICIAN

AYANWUYI TAJUDEEN KOLADE

Koza Mahallesi ****. Sokak 1. Blok Kinali, Esenyurt Sk., 34538 İstanbul PHONE: +90-534*******. E-MAIL: *********@*****.***

PERSONAL SUMMARY

A skilled support technician with over 4 years’ experience of providing PC and Client/Server support. Experienced and knowledgeable technician seeking to contribute and acquired skills, where excellent, software, hardware and network skills can be fully utilized. Work independently or in a group setting with exceptional customer service and communication skills, providing all facets of computer support such as troubleshooting, analysis, installations, configuration and maintenance. In-depth knowledge and understanding of numerous software packages, operating system and networks, easily identify, resolve issues and concerns.

WORK EXPERIENCE

IT SUPPORT TECHNICIAN

Standard Chartered Bank Headquarters - Ahmadu Bello Way, Lagos, Nigeria 2013 – 2015

Provided Level 1 and Level 2 investigation, diagnosis & support.

Performed and sent reports on daily wellness check on servers and core applications.

Coordinated, performed and supervised projects (SIT, UAT, UVT, PILOT).

Oversaw and coordinated test environment before live production.

Tracked escalated incidents thoroughly with helpdesk desk and associated engineers.

Migration, new installation and upgrade and of all staff’s pcs from Windows XP to Windows 7, (Standard and Gold Build) across all bank branches in Nigeria.

Installed, configured, troubleshoot and trained users on using Content Verse 8.0 Application.

Installed, configured, troubleshoot and trained all operations department staffs on Central Bank of Nigeria biometric project (BVN) across all branches in Nigeria.

Installed and configured applications (Ebbs, Office, Credit mate, Lotus note, OCS, Citrix).

Supervised and troubleshoot issues during installation and assigned tasks based.

Prepared documents, user guides and basic troubleshooting steps.

Install and configure network, local printers using TCP/IP and USB/PS2.

Active directory, Exchange server, user management configuration and troubleshooting.

Set up conference and video calls.

Raised RMS (Request Management System).

Used SCCM) System Center Configuration Manager to manage software requests and installs.

Maintain, administer and troubleshoot network, WAN/LAN infrastructure, workstation, Avaya IP phones, internet access, outlook e-mail, security and virus protection.

Provide technical support (hardware and software upgrades) and troubleshooting for staffs.

Plan, install, update, troubleshoot and maintain operating systems and applications.

Install new software releases, system upgrades; evaluate and install patches and resolve software and network related problems.

Perform system backup, data migration from workstations and monitor system configurations to ensure date integrity.

Contacted users in person, by phone or by email in a timely manner to clarify their requests and provided resolution notification and instructions.

Provided instant technical support using remote access (Remote Desktop, Tight VNC)

Vendors computer replacement parts inventory.

Provided support for mobile devices for access to office productivity tools such as outlook, push mail for senior staff members.

Provide on call/on-site support outside normal business hours to support emergency requests or address work backlogs impacting SLA performance.

Excellent Graduate Assistant (EGA) – IT SUPPORT University Kuala Lumpur MIIT Campus – Sultan Ismail, Kuala Lumpur, Malaysia 2016 – 2018

Provided Level 1 and Level 2 investigation, diagnosis & support.

Provided technical support (hardware and software upgrades) and troubleshooting for staffs.

Performed system backup and monitor system configurations to ensure data integrity.

Supported users in person, by phone, remotely or by email to clarify their requests and provided resolution instructions.

Carried out research, provided research support and published 3 papers on network security attacks using Ubuntu 14.1 (LINUX), Network Simulator 2 (NS-2), C++, Perl Scripting Language, AWK Scripting Language.

Assisted the deputy dean (Supervisor) in computer class tutorials and lab demonstrations.

Set up conference and video calls.

Plan, install, update, troubleshoot and maintain operating systems and applications.

Coordinated and served as a laboratory assistant for computer practical sessions.

Organized and participated in conferences, seminars, workshops.

Document and maintain IT/Vendor Inventory.

Plan, install, update, troubleshoot and maintain operating systems and applications.

Install new software releases, system upgrades, Office 365 packages, antivirus, push mail, evaluate, install patches and resolve software and network related problems.

IT SUPPORT TECHNICIAN Realty World – Esenyurt, Istanbul, Turkey

2019 – Till date

Providing high-quality first and second level technical support.

Diagnose hardware and software Issues.

Managing setup and deployment of all hardware, software and network equipment’s.

Document and maintain Exchange server, Active Directory, Domain Admin, User Management and IT/Vendor Inventory.

Prioritize and escalate issues as necessary.

Review and resolve IT helpdesk requests.

Allocation and maintenance of IT equipment.

Manage, monitor, implement and troubleshoot server and network infrastructure.

Install new software releases, system upgrades; evaluate and resolve software, hardware and network related problems.

Maintain, administer and troubleshoot network, WAN/LAN infrastructure, workstation, internet access, outlook e-mail, backup, security and virus protection.

Provide instant technical support using remote access (TeamViewer).

ACHIEVEMENTS

Central Bank of Nigeria (CBN) Biometric Project Champion (BVN)

Content Verse Application Champion

Signature Capture (SIGCAP) Application Champion

Windows XP to Windows 7 Migration Project Team Leader

SKILLS SUMMARY

Exceptional customer service, problem solving, analysis and troubleshooting skills.

Excellent written and verbal communication skills with great attention to details.

Proficient with MS Office, Windows, Adobe, C++, MYSQL, PHP, HTML5, JavaScript, Access, PowerPoint and Oracle database.

Proficient with OS/Environments: Windows XP/Vista/7/8/10, 2003, 2008 & 2012 Server, Office 365, Ubuntu, Mac OS; installation, service and administration.

Proficient with virtualization softwares: VMware, Microsoft hyper-V high proficiency.

Exchange server, Active Directory - Domain Admin, User Management, Group Policy.

Hardware and Software Installation - PC & Laptop Assembling, Printers, Scanner, VOIP Phones, Biometrics Machines, Network structure Cabling, Patch Panel, Switches, Routers.

Camera Surveillance (CCTV); Cameras, DVR, TVI installation and configuration.

PROFESSIONAL EXAMINATIONS AND CERTIFICATIONS

ITIL version 4 foundation (Registration Number: 9980056767320317)

Oracle Database 11g: SQL Fundamentals 1 (Registration Number: 311625752)

Microsoft Office Package (Level 1, Level 2, Level 3)

Computer Warehouse Group (CWG) - Advance Technology Training

EDUCATION

[2015-2018] University Kuala Lumpur, Kuala Lumpur, Malaysia.

Master of Information Technology (Research)

[2009-2011] Kuala Lumpur Metropolitan University, Kuala Lumpur, Malaysia.

Bsc. Information Technology (2nd Class Upper)

[2007-2009] Windfield International College, Kuala Lumpur, Malaysia.

Diploma in Business Management

REFERENCES

Available upon request.

Contact this candidate