IT / Front Desk

MIRZA SHAHZAD AHMED

IT /FRONT DESK OFFICER

MOB: +971-**-***-****

DOB: 11 JUNE 1988

RELIGION: ISLAM

NATIONALITY: PAKISTAN

EMAIL: *********@*****.***

VISIT STATUS: VISIT VISA

OBJECTIVE

Looking for a growth oriented position where abilities, education and potential can be used most productively & utilized towards the achievement of organizational and personal goals.

CORE COMPETENCIES

Networking and IT Solutions.

Training and Monitoring.

Excellent analytical, and decision- making.

Installs, configures, and troubleshoots desktop systems, servers, and network issues in a heterogeneous environment.

RHSCA (Level 2 Linux Redhat).

Linux Installation and Configuration (Redhat).

CCNA Certification.

Customer Oriented Skill. .

Possess strong knowledge of systems i.e. WIZARD, Helpdesk, BRM, CRMS etc.

Possess good knowledge of MS office

Managerial, Planning & Organizing Skill

Troubleshooting, Problem Solving.

Team Management

EDUCATION

Bs. Telecommunication

Sarhad University of Information Technology, Islamabad.

2012

ICS

New Cantt College, Sialkot (Gujranwala Board).

2008

CAREER SNAPSHOT

IT /Business unit Specialist with around Six (6+) years of diversified experience and broad exposure in all aspects of Networking and IT Solutions. I hold professional qualifications of Bachelor degree of Telecommunication (Bs.Telecom).I have advance IT skills, expert level knowledge in using, MS Office and other computer applications .Currently I am working in Zaitoon Pakistan in Pakistan as IT /Front Desk officer Responsible for the supervision and administration of installation, testing, monitoring and maintenance of network (LAN/WAN/Internet), servers (email), software and desktop equipment, Wireless Devices. Installation & configuration (Switches, Wireless AP, DSL Modem, PBX, Network Print Server / Scanner, Bio-metric devices (Attendance Machine),Cameras Installation.

POSITION

ORGANIZATION

REGION

PERIOD

IT /Front Desk Officer

Zaitoon Pakistan (Borges)

PAKISTAN

2018 - 2019

BUSSINESS UNIT SPECIALIST

Wi-tribe Pakistan

PAKISTAN

2014 - 2018

TECHNICAL SUPPORT EXECUTIVE

Wi-tribe Pakistan

PAKISTAN

2012 - 2013

IT /Front Desk Officer Pakistan from July 2018 – Oct 2019

Responsible for the supervision and administration of installation, testing, monitoring and maintenance of network (LAN/WAN/Internet), servers (email), software and desktop equipment, Wireless Devices.

Installation & configuration (Switches, Wireless AP, DSL Modem, Network Print Server / Scanner Bio-metric devices (Attendance Machine),Cameras Installation, PBX ).

Configuring Systems and providing everyday Technical Support for the Individuals using the Computer Systems and I.T. Network.

Maintain and update company databases.

Organize a filing system for important and confidential company documents

Answer queries by employees and clients.

Update office policies as needed and Book meeting rooms as required

Prepare reports and presentations with statistical data, as assigned and Provide support, including procedural documentation and relevant reports.

Install and configure computer hardware operating systems and applications

Troubleshoot system and network problems, diagnosing and solving hardware or software faults and Replace parts as required.

Responsible for inventory maintenance and software license management

Responsible for monitoring data backups and restore ensuring they are completed on a regular basis.

BUSSINESS UNIT SPECIALIST Wi-Tribe Pakistan from JAN 2014 – FEB 2018

Customer satisfaction along with the retention part is one of the key role of my job

Monthly targets achievement along with a sustained growth and it’s been reviewed on quarterly basis

I hold the responsibility of daily inventory and financial closing, regular submission of closing reports to finance and resolution of raised issues (If any)

Day end cash closing of complete service center along with the daily cash deposit activity (Banking Transaction)

Training need analysis and based on the resultant factor, I conduct training of all the relevant staff at different offices

Issue resolution & calls to prime level customers in order to create a strong bond between company’s brand and customer

Cross & Upselling of different products and services in order to raise the revenue bars of my service center

Complaint handling and arranging an end to end solution is one of my main battle field area

I Ensure staff’s daily timings, their body language and presentable appearance, training on soft skills on regular basis, service center over all ambiance and creation of customer friendly environment is one of my prominent role

Opening of new customer accounts and up-gradation of existing one.

TECHNICAL SUPPORT EXECUTIVE Wi-Tribe Pakistan from Jan 2013 – DEC 2013

I have performed the trouble shooting of all the raised complaints.

Handled customer queries accordingly and always tried to give the on spot resolution.

I have given my best to close all the raised tickets as per the standard SLA

Provided guidance to customers on the usage of activated services to get the best possible results.

Informed customers on new promos, billing and consumption of services along with the resolution of their raised queries.

Identification of coverage areas and briefing to customers on regular basis.

INTERNSHIP AT PTCL Pakistan for 2 WEEKS

4 weeks Training in optical fiber Department in PTCL.

4 weeks Training in NGN and HCTE Department in PTCL.

References and additional information will be furnished upon request.

Contact this candidate