Customer Service Office Assistant
Resume:
CAREER SUMMARY
I am a highly charged and well-organized Administrative professional with over 6 years of office management experience under my belt. I hold dual Associate’s degrees in Management and Business Administration. I have effectively served as the initial point of contact for businesses, providing outstanding customer service and administrative support to clients, vendors and staff. I have solid computer skills and am proficient in drafting and executing sound business correspondence and key reporting processes. I am knowledgeable in basic accounting principles and have quite a creative and artistic flair, which is a desirable trait to have in your support team.
PROFESSIONAL EXPERIENCE
2019 to 2019 Office Assistant/Accounting
Mazon Trucking-Madera, CA
Answer and direct incoming calls
Assist Customers and staff
Process Freight Bills
Invoice and Billing
Update Fuel Surcharges
Manage employee files
2017 to 2019
Administrative Assistant/Receptionist
Package One-Madera, CA
Organized, managed and maintain customer files and agreements for easy access and retrieval
Managed office mail and packages by processing in an orderly and timely fashion to all company departments
Resolved potential conflicts, ensuring customer satisfaction without relying on my manager
Provided invaluable support to the office, researching relevant information and presenting results in a coherent and concise manner.
Compiled daily waste reports and usage of equipment reports for management team.
Ensured confidentiality when working with vendors and their accounts in the appropriate manner.
Processed and received packing slips to Purchase Order’s
2017 – Temporary Position
Administrative Assistant
Center for Grief and Healing -Fresno, CA
Provided exceptional Administrative Services including: calendars, scheduling appointments and meetings, multi-line phone system, distributed mail and packages in a timely and efficient manner.
Received and processed payments to conform with office procedures.
Extensive and accurate use of data entry program for Hospice care.
2016-Temporary Position
Customer Service Specialist
Electronic Recycling International – Fresno, CA
Provided excellent customer service to clients, Sales Representatives, and follow-up of sales leads in a concise and timely manner.
Accurate input of data entry for software programs to sustain company reports.
Managed and routed orders for fulfillment in accordance with company procedures.
Communicated with clients through multiline telephone system and chat messaging with emphasis on Customer Service.
2011-2016
SA IV Office Assistant – Admissions and Records
Madera Community College Center- Madera, CA
Exceptional Customer Service regarding students attending college, answering questions and guiding them to appropriate personnel.
Maintained security of confidential information of staff and students in accordance with policies and procedures while in contact with student files.
Provided students with parking permits, and accepted payments for college registration.
Updated and processed registration requests and maintained electronic files.
2011-2014
Floral Designer
Floral Fantasy – Madera, CA from 2013-2014
Twig & Petal Floral – Chowchilla, CA from 2010-2014
Reliable and keen floral designer instincts regarding style and color of arrangements.
Resourceful with design and organization of weddings, funeral services, and special events.
Provided world class customer service to ensure repeat business and satisfaction.
EDUCATION
Associates of Science in Management
Reedley Community College
Associates of Science in Business Administration
Reedley Community College
SKILLS
Strong planning, and organizational skills
Excellent written communication skills with editing and proofreading experience.
Proficient in Use of multi-line phone systems, copy machine, fax, scanners and office procedures.
Exceptional knowledge of Microsoft products to include: Excel, PowerPoint, Word, Outlook and other software programs.
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