Sales Manager
Resume:
Alvin Ayala
*** *. ****. **. #*** Tampa, Fl. ****2
**********@*****.***
PROFILE: Bilingual Sales/Management Professional
Results driven Bilingual Sales Professional with over 20 years of experience in consultative selling, delivering consistent and sustainable revenue gains, profit growth, and market share increase via measurable quota achievement. Expert in building key win-win relationships throughout all levels of an organization. Excellent communicator with the ability to actively manage change under pressure. Demonstrated achievements in the following key areas:
Sales Training and Development B2B & B2C Marketing Experience
Public Speaking and Presenting SAAS & Technology Sales
Account Relationship Management Outside & Inside Sales Professional
Call Center Management Staffing and Recruiting Processes
Leadership Development Superior Communication Skills
Computer Skills: CRM, ACT, Microsoft Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Envolve Health January 2019 – September 2019
Account Manager
Accomplishments:
Served as the day-to-day contact for assigned accounts, interacting with client contacts to facilitate problem resolution and promote high client satisfaction.
In charge of overseeing multiple departments which ultimately were responsible for operations in the Florida and Puerto Rico markets.
Assisted the Vice President with account renewals, benefit enrollment meetings, and overall compliance with client contracts.
Responsible for presenting monthly and quarterly metrics to the Joint Operations Committee.
Maintained policy procedures and compliance requirements for the staff and the members we served.
Assisted the provider network with the credentialing requirements needed by the state.
Work cross functionally with internal departments regarding client needs and requests, contractual obligations, work procedures, benefit change requests, and other elements of supporting assigned clients.
Concrete Technology Inc. January 2017 – October 2018
Territory Director
Accomplishments:
Responsible for the hiring, training of Dealer Advisors and reported directly to the C.E.O.
Managed a P&L of over $2 Million/yr. by adding new dealers in to our Dealer Network of Owners.
Established and strengthened relationships with decision makers for current and potential clients.
Learned and demonstrated the benefits of all CTI products, services and solutions for clients.
Designed and presented businesses with unique flooring solutions with our proprietary formulations.
Consistently closed sales, achieved and superseded monthly activity and revenue goals.
Conducted weekly training for the company & monitored the daily/monthly metrics of the Advisors.
Met with wholesalers monthly to ensure support in their products as well as R&D for new applications.
5Linx Enterprises Inc. February 2013 – December 2016
Director of Sales
From wellness solutions to help you live the best life, to essential products and services for your home or business, 5LINX Enterprises, Inc. offers a vast product portfolio to help clients and representatives. As a multi-national company formed in 2001, they have been a leading provider of cutting edge telecommunication products in the U.S. and have since expanded into many other countries worldwide.
Accomplishments:
Prepare, schedule and perform training of 50-60 monthly new hires.
Keep knowledge of company’s portfolio of products and services including health/wellness products, technology services and various business solutions.
Offer on-going training to existing employees including account opening, compliance and regulatory training, transaction processing, and sales techniques.
Developed and implemented all activities related to the development and promotions of representatives at all levels.
Responsible for 12-15 managers and over 300 reps with an annual P&L of over $25 Million.
Conduct online webinars, conference calls and personal coaching in order to motivate representatives and track sales volume.
Provide translation of all brochures, presentations and trainings into Spanish.
Researched and was instrumental in developing new products and services for the company.
Traveled throughout the US in order to open new territories for the company.
1st Trust.Net January 2010 – November 2012
Client Services Manager
1st Trust.Net was established in order to assist homeowners with foreclosures and short sales by utilizing government sponsored programs. We utilized H.A.M.P. guidelines in attempt to refinance client’s mortgages to a more sustainable monthly payment while mediating the process with the banks. We acted as the sole representative for the client and established protocol to mitigate the best possible solution for the clients.
Accomplishments:
●Trained and developed agents to become proficient at the prospecting and sales processes.
●Developed parameters for the company to adhere to H.A.M.P. guidelines as set forth by the different government programs.
●Implemented CRM tools in order for agents to funnel and manage their clients.
●Mitigated with various lenders on obtaining an affordable solution for the homeowners.
●Prospected for new customers as well as maintained communication with existing customers to develop a strong referral base.
●Set strategies for the company to advance several marketing campaigns via emails, organic methods as well as networking events.
●Developed relationships with the local Chamber of Commerce and various other community groups.
●Aided in helping the company expand into various states and attain over 1,000 clients in the process.
Primerica Citigroup International December 1999 - December 2009
Regional Vice President
Primerica Citi is a subsidiary of the Global Banking giant Citigroup. Primerica Citi today serves 6 million clients in the U.S., Canada, Puerto Rico, Spain and the U.K. Through a Financial Needs Analysis and a consultative approach, Sales Executives offer an array of financial services through its consumer lending groups, Insurance products, as well as Investment services. As a leader and innovator in the world of financial services and products, Citigroup has been a pioneer in providing solutions for clients and businesses
Accomplishments:
●Achieved level of senior management and oversaw the development of hundreds of associates during my tenure with the company including interviewing, onboarding and processing paperwork.
●Aggressively expanded customer base from life insurance clients to mortgage, auto, investments and pre-paid legal services.
●Nominated to attend the Analysis trainer program. This program was used as a catalyst for the development of their regional learning centers.
●Consistently led the state and regional leader’s bulletins on my level. Attained Presidents Club and the prestigious Board of Directors for several years.
●Maintained an above average persistency rate while continually developing a referral base.
●Developed new territories for the company in over 8 states and built a total client base of over 3,000 during my expansion.
●Involved in developing compensation plans for the company as well as bonus structures.
●Planned and coordinated corporate events for hundreds of representatives, wholesalers and Executive Team.
Education:
John Jay College of Criminal Justice 1995 - 1997
M.I.T. University Open Coursework 2002 - 2005
Dale Carnegie Course, Sandler Sales Training 2004
Tom Hopkins, Anthony Robbins & John Maxwell Certifications 2004 - 2007
Mortgage Broker, Health, Life/Variable Annuity Agent, Investment (Series 6, 63 & 26) Licenses 1996 - 2009
ATS and Taleo Systems 2009
HIPAA Certification 2014
REFERENCES AVAILABLE UPON REQUEST
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