Terry Mathew

m: 817-***-****

adatvz@r.postjobfree.com

Professional Summary

Results-driven change agent with career-long record of product development, strategic planning, and enterprise project management success for leading organizations

Proven talent for aligning business strategy and objectives with innovative business development and operations management paradigms to achieve maximum operational impacts with minimum resource expenditures. Growth-focused thought leader with expertise spanning e-commerce, product development, statistical analysis, technical consulting, vendor management, timeline management, contract negotiations, lead consulting, media streaming, troubleshooting, strategy implementation, web & server applications, cross-functional team leadership, performance assessment, operations optimization, client relationship management, training & development innovation, complex problem solving, professional development, market analysis, management development, infrastructure development, technology solutions, and end-to-end project management. Exceptionally dedicated technical professional with keen interpersonal, communication, and organizational skills, as well as budget management, process development, and resource allocation expertise.

Professional Experience

7-11 Aug. Irving, TX, August 2019 – Present

SENIOR PROGRAM MANAGER 7NEXT R&D

Cognizant SoftVision Dallas, TX, November 2018 – July 2019

SENIOR PROGRAM / PROJECT MANAGER

Manage a program consisting of three projects around Robotic Process Automation (RPA), Gamification, and Reporting for one of the Big 4 accounting firms.

Conduct daily scrum calls in an agile development environment

Manage teams both onshore and offshore consisting of disciplines such as developers, QA, and business analysts.

Track budgeting and burn rates for all projects within the program

PennyMac Financial Services Plano, TX, Nov. 2016 – August 2018

SENIOR PROJECT MANAGER IT

Head all core services projects, managing internal resources both on- and offshore.

Organize and facilitate weekly project status meetings with EVPs and stakeholders via a dynamic dashboard and video conference calling.

Align objectives with internal teams to assign resource allocation and project pipeline priorities.

Compose reports on overall project health and progress, including budget, scope, burn rate, and timeline.

Ensure adherence to agreed-upon project scope and requirements through careful review and updating of scope documents.

Assemble comprehensive project plans, incorporating business and technology tasks, and lead end-to-end project management from inception to implementation.

RAPP Worldwide Irving, TX, Sept. 2014 – Sept. 2016

TECHNOLOGY PROJECT MANAGER & CLIENT SERVICES

Managed technology projects and served as client services representative to internal and external clients.

Directed activities related to client deliverables within technology, creative, and analytics teams.

Assumed full responsibility for client project P&L and appropriate resource allocation.

Utilized technology and innovative task administration to develop complex project plans.

Coordinated internal and external project team meetings to review status through supporting documents.

Negotiated and composed client statement of work documents through collaboration with senior leadership.

Partnered with Global Corporate Reputation team to showcase accomplishments of the Dallas office.

KPMG LLC Dallas, TX, May 2014 – Aug. 2014

SENIOR PROJECT CONSULTANT (CONTRACT)

Provided Agile Methodology consulting services to AT&T (external client).

Demonstrated expertise and best practices for effective use of Agile in the development environment.

Restructured information dissemination process to use Rally software as a central point of information over a silo approach.

Conducted financial data analysis to accurately advise AT&T management on cost cutting measures.

Enabled senior executives to successfully discuss roadmaps, project processes, and cost savings (using KPMG recommendations) by creating and delivering detailed, high-level presentations for company use.

American Heart Association Dallas, TX, Feb. 2014 – Apr. 2014

SENIOR PROJECT MANAGER (CONTRACT)

Oversaw all project activities for the Youth Fundraising AHA sites, including Youth Jump For Heart, Youth Jump for Hoops, and Youth Heart walk.

Functioned within a PMO environment to assess and update Youth Fundraising Sites.

Compiled requirements and performed necessary troubleshooting of various site issues in partnership with Development and QA teams.

Duff & Phelps, Addison, TX, Oct. 2012 – Jan. 2014

SENIOR PROJECT MANAGER (CONTRACT)

Performed vital oversight of all project activities for the Tax Technology group at Duff and Phelps.

Executed upgrades and bug fixes for the Total Property Tax application (TPT), working closely with the Development and QA teams to guarantee fulfillment.

Operated as Scrum Master for 3 development teams, as well as overall development project manager.

Led daily stand ups and iteration planning meetings and held retrospectives following each iteration (2 week iterations).

Charted successful course of development for project plans and delivery due dates for all projects.

Orchestrated Production Releases by coordinating release schedules and calls.

Spearheaded team effort to transform project activities from a Waterfall methodology to an Agile Process.

Established relationship with 3rd party vendors as the direct contact when outsourcing development.

Transitioned Project teams from Microsoft Project to Team Foundation Server for project tracking.

Supervised the redesign and release of the new Unclaimed Property Portal.

Delivered regular status updates to the executive management team and stakeholders for all projects.

Belo Corp., Dallas, TX, Dec. 2010 – Oct. 2012

DIRECTOR, PROJECT MANAGEMENT

Created an enterprise wide PMO within the Belo Corporation and oversaw all projects for the Belo Interactive Team across 15 markets, as well project and PMO department budgets.

Implemented a standard format and PMO site to facilitate project tracking and reporting.

Replaced in-house Content Management System with an external vendor system.

Observed technical writers and led teams in proper implementation of new technology and software, including DART (Google), DSM, and DFP.

Maintained close contact with SOX compliance and audit teams to guarantee adherence accuracy.

Built Belo branded applications for web and mobile platforms with external development team support.

Pioneered the formation of the first Digital Agency within Belo.

Bridged communications between Belo television markets, the corporate office, and third party vendors.

Delivered regular status updates to the executive management team and stakeholders for all projects.

Mortgages USA, Dallas, TX, Dec. 2009 – Dec. 2010

PROJECT MANAGER / SENIOR MORTGAGE BANKER

Accomplished an increase in mortgage loan portfolios, specializing in VA, USDA, Conventional, and FHA loan programs, by establishing business contacts, attracting customers, completing loan processing, and efficiently closing.

Partook in strategic planning and reviews, identified system improvements, resolved issues, and observed production, productivity, quality, and customer-service to meet mortgage loan operational standards.

Encouraged new mortgage loan applications by developing community connections, specifically within real estate, and making sales calls to prospective customers.

Examined mortgage loan applications and supporting documentation to make final approval decision, estimating credit-worthiness and calculating repayment risk.

Fulfilled mortgage loan processing via thorough monitoring of collection, verification, and preparation of mortgage loan documentation prior to closing.

Protected client information and bank image through total data confidentiality.

Succeeded in directly improving business processes throughout role.

Sabre Holdings Inc., Southlake, TX, Apr. 2009 – Oct. 2009

SENIOR TECHNOLOGY PROJECT MANAGER

Mobilized Global Projects for international clients as lead project manager.

Programmed installations and verified client acceptance of enterprise software systems.

Devised project plans built around efficiency in timelines, resources, and budget.

Secured overall project schedules and deliverables to ensure customer satisfaction of IT solutions.

Drove project tasks and team focus towards completing projects on schedule and within budget.

Instituted an essential communication plan between teams of developers, network engineers, DBA’s, business analyst, and end-users.

Analyzed, developed, and reported status of goals, objectives, and priorities to senior management.

Forged positive connections with internal and external customers to establish project deliverables.

Incorporated change management, issue & risk management, and quality management into all projects.

FedEx Office, Dallas, TX, Dec. 2004 – Dec. 2008

TECHNOLOGY PROJECT MANAGER

Preserved FedEx Office’s most critical business systems – Digital Production Workstation (DPW) platform, developed in C# and .NET Technologies, and qualifications of in-store printing and scanning devices.

Undertook development-through-deployment cycle of the DPW, consisting of 50+ in-house and 3rd party applications centered in most FedEx core businesses, using Agile and traditional Waterfall methodologies.

Screened and managed all project budgets and expenditures for appropriate allocation.

Gained 60% savings in company resources following successful integration of Data Migration Project.

Synchronized with a team of 4 engineers and 5 developers for the development, QA, and general deployment of DPW and additional business systems.

Carried out appraisal, qualification, and standards compliance for printing and scanning devices deployed to 1,200 FedEx retail locations.

Interfaced with key software and device manufacturers (e.g. Xerox, Canon) for current and future requirements definition and product development.

Acted as liaison between internal technology teams and user-operations group for the design of technical system capabilities to meet business needs and initiatives.

Supported teams in project scooping, cost analysis, and resource planning and allocation.

Software Spectrum, Garland, TX, June 2004 – Dec. 2004

SENIOR PROJECT MANAGER (CONTRACT)

Produced online value added solution for eServices through joint efforts of client, sales, and IT teams.

Launched B2B and EDI project implementations per customer requirements.

Participated in Sales and IT teams to respectively, position product as a key differentiator and define requirements for enhancing Software Spectrum’s numerous products.

Verizon Inc., Irving, TX, May 2003 – June 2004

TECHNICAL BUSINESS PLANNING PROJECT MANAGER (CONTRACT)

Assisted teams in Research, Support, Testing, and Reporting working within the TeleCommute, Idea Center, and eDash initiatives.

Evaluated ideas for potential company value as a Member of the Emerging Technologies Team.

Optimized prototype products through effective testing/feedback and customer support maintenance.

Collaborated with third party vendors in the management of evaluations, requirements, and assessments.

Authored Business Case Synopsis and Concept Outlines for eBusiness initiatives, documenting requirements and expected outcomes.

Yahoo! Inc., Dallas, TX, Jan. 1999 – Dec. 2001

PROJECT MANAGER, Oct. 1999 – Dec. 2001

Guided sales, development, and project management teams to ensure quality service and satisfaction, identifying and assigning project tasks accordingly to exceed client expectations and ensure profitability.

Resolved customer issues utilizing troubleshooting expertise for assigned clients.

Navigated role as key liaison between Yahoo! Broadcast and clients in various industries, running development efforts in international and domestic spheres.

United with internal and external teams to formulate required documentation tracked by Microsoft Project.

Entrusted with the most critical, time-sensitive, and highly visible projects based on previous success.

Educated clients on custom made broadcast solutions packages.

Controlled all aspects related to NASDAQ and Yahoo! Earnings Call Media Events, including negotiations and client communications, resulting in the successful execution of 400+ web events per quarter.

Contributed to the design, development, and deployment of Yahoo! Broadcast’s Webcast Solutions, consisting of Webcast Studio, Corporate Broadcast Center, and Distance Learning Manager.

Converted market needs into product features through teamwork with product design committees.

Reviewed Client Management Policy and Procedures Handbook and updated as needed.

Facilitated training for new Client Management team members on various internal applications.

Performed final product testing for quality, performance, and client requirement accordance.

Refined internal Self-Serve Reporting System, fielding client concerns related to streaming media data while working with Development team to iron out bugs and inconsistencies in output.

Awarded Yahoo! Walk the Talk award for going above and beyond the normal call of duty (2000).

Recognized for managing the winning project in an industry contest against leading competitors (2000).

Yahoo! Broadcast, Jan. 1999 – Oct. 1999

E-COMMERCE ANALYST,

Administered E-Commerce database for optimal performance and product availability assurance.

De-escalated issues related to all customers – web and non-web based.

Delegated to take on local managerial responsibilities following transfer of the Director of E-Commerce.

Executed routine testing on the E-Commerce system for inconsistencies and potential problem scenarios.

Fostered long-term relationships with vendors to negotiate product use contracts on Yahoo! Broadcast.

Broadcast.com, Dallas, TX, Jan. 1999 – July 1999

E-COMMERCE COORDINATOR

Assembled weekly and monthly reports on MS Excel and MS Project, displaying incoming and outgoing cash flows, to present to the Director of E-Commerce.

Enabled purchasing for customers lacking web access through creation of an alternative method.

Served as direct contact for all partners and vendors.

Education and Credentials

Master of Business Administration (Executive M.B.A.), May 2019

Southern Methodist University, Dallas, Texas

Bachelor of Science (B.Sc.) in Information Technology, Aug. 2002

University of Texas at Arlington, Arlington, Texas

Additional Certifications

Crosswind Project Management Training, 2006

Dale Carnegie Training World Class Customer Service, 2000

Franklin Covey Time Management Training, 2000

Completed all requirements to sit for PMP Exam

Awards and Honors

Yahoo! Walk the Talk Award, Jan. 2000

Managed Yahoo! Broadcast Solution’s winning “Streaming Shoot-out" project in industry recognized competition against leading competitors, Aug. 2000

Additional Information

Languages: English, Malayalam

Technical Proficiencies: Windows (Vista, XP, NT, 2000), Microsoft Office Suite (Outlook, Word, Excel, Visio, Project, Access), .Net, Visual Basic, PowerBuilder, SDLC, Agile, Scrum, Waterfall, Media Streaming, Google Enterprise Tools, Statistical Analysis, Jira, VB Script, HTML, ASP, IIS, PL/SQL, SQL, Basecamp, SharePoint, Rally, Smart Sheets, Team Foundation Server

References available upon request

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