Operations Account Clerk

Michelle Hsieh

Fremont, CA ***** 510-***-**** *******@***.***.***

Operations Accounting Clerk

Wells Fargo Enterprise Deposits, Exceptions & Returns (Fremont, CA)

****-****

Professional with accounting experience working for the banking industry for over 20 years. Expertise in accounting balance, processing checks, AP, general ledger, review, evaluate, identify, systematize, inspect and research.

Key skills include:

Preform fraud prevention tasks by monitoring ATM activity. Complete all daily check pull requests dealing with ATM transactions/activities. Escalate suspicious activity to Fraud Department to mitigate risks.

Able to work in a fast paced environment. Exception processing, data entry and sorting /staging as needed.

Extremely detail oriented. Eager to learn about other related departments procedures which are affiliated with my duties.

Wells Fargo EAPD (Fremont, CA)

Work Director (1997-1999)

Lead and monitor team members to ensure proper workflow throughout the department.

Monitor quality and quantity of work processed by providing feedback to management and/or team members.

Responsible for the accountability of work received from various sources.

Performed Quality Control tasks to minimize risk exceptions.

Report late, non-received/missing deliveries. Assist managers by creating daily performance data sheets for review.

Subject matter expert in all phases of ATM Fraud monitoring, Check/Deposits, Payments and Exceptions processing.

Support upper management implementation of special projects in a constantly changing work environment. Design methods to streamline reporting processes.

Collaborate with system analysts and upper management to ensure test result goals are met.

Hotel front Desk Receptionist/Team leader, Restaurant assistant team leader and Clerk of The Customs broker. (1966-1999)

Education

Hsin Wu Commerce College Taiwan

Bachelor of Science in Business Administration

Skills

Extensive knowledge of Reflections. Advanced proficiency in Windows, iOS and all Microsoft Office applications, Excel, Word, Power Point. Advanced calculator 10 keys entry.

Achievements

Awarded several Wells Fargo Bank Gold Coins for my contributions.

Received Wells Fargo Bank recognition as a Top Performer at the Sales and Service Conference’s 2007, 2010 and 2018.

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