Good in customer management and planning

WORK E X P E R I E N C E S

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ SURUHANJAYA _ _ _ PENGANGKUTAN AWAM DARAT (SPAD) August 2011 – December 2018 (7 Years 3 Months)

Position : Executive of Licensing (Kelana Jaya Branch) (8 Months)

• Lead and plan daily operation in branch office related to application and complaint

• Analaysis application based on the SOP provided by SPAD

• Prepare monthly report by using excel and powerpoint.

• Work closely with other department in giving feedback/input on operation to prepare policies and guideline

Position : Executive of Unit Counter and Customer (Kelana Jaya Branch)

(13 Months)

• Manage daily operation in the counter and solve ad hock problem at the counter

• Prepare monthly report by using excel and powerpoint.

• Work closely with other department in giving feedback/input on operation to prepare policies and guideline

Position : Executive of Compliance (Central Region) (12 Months)

• Audit the process in branch office and prepare report to head the region

• Prepare monthly report by using excel and powerpoint. Position : Executive of Licensing (Kelana Jaya Branch) (12 Months)

• Plan and lead daily operation in LC department related to application and complaint

• Analaysis application based on the SOP provided by SPAD

• Prepare monthly report by using excel and powerpoint.

• Work closely with other department in giving feedback/input on operation to prepare policies and guideline

Position : Executive of Renewal Unit (2 Years 1 Month)

• Lead and plan daily operation in unit related to application and complaint

• Analaysis application based on the SOP provided by SPAD

• Prepare monthly report by using excel and powerpoint.

• Work closely with other department in giving feedback/input on operation to prepare policies and guideline

Address: Block 3-3A-5, Puncak Seri Kelana Condominium, Jalan PJU 1A/46, 47301 Petaling Jaya, Selangor

Phone: 013-******* E-mail: ***********@*****.*** FATMA BINTI MOHD SHAHA

BACHELOR OF SCIENCE (HONS.),

ACTUARIAL SCIENCE

Universiti Teknologi Mara, 2011

Grade/CGPA : 3.18

DIPLOMA IN ACTUARIAL SCIENCE

Universiti Teknologi Mara, 2009

Grade/CGPA : 3.28

SIJIL PELAJARAN MALAYSIA (SPM)

Sekolah Menengah Kebangsaan

Kebangsaan Mulong, 2005

Grade/CGPA :3A’s, 5B’s,1C’s, 1D’s

E D U C A T I O N

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

_

Seeking for new opportunities to enhance my

skill set and contribute to success of organisation through delivering quality services based on my

extensive experience in planning and executing

multiple tasks. Passionate about data accuracy

and effectiveness of data management and

usability.

CAREER OBJECTIVE

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Visual Basic

SPSS

PROFFESIONAL SKILLS

Verbal

Malay

English

Writing

Malay

English

LANGUAGES

Age : 31 years old

Date of Birth : 24th March 1988

Race / Religion : Malay/ Islam

Nationality : Malaysia

Status : Single

Availability : Immediate

ABOUT ME

UNIVERSITI TEKNOLOGI MARA (UITM)

EN KAMARUDDIN BIN KHARI

MRCB George Kent Sdn Bhd

Level 3, Menara Bank Rakyat Shah Alam,

No 1, Jalan Indah 14/8, Seksyen 14, 40000 Shah Alam Tel : 019-***-****

Relation: Previous Superior

PUAN NUDRA SHAFINI BINTI ISMAIL

Ministry of Transport,

No. 26, Jalan Tun Hussein

Presint 4, 62100 Wilayah Persekutuan Putrajaya

Tel : 017-***-****

Relation: Previous Immediate Superior

REFERENCES

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EXPECTED SALARY

RM 3,500.00 (NEGOTIABLE)

P E R S ONAL Q UALITIES

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

• Willing to learn and to develop my skill, in

order to excel in all kind of working

environment and condition.

• Willing to take criticism in the spirit of self- development

• Self-motivated and committed with good

interpersonal and communication skills

• Approachable and comfortable with people

across all levels

• Received “Perkhidmatan Cemerlang” as Senior Clerk SPAD Wilayah Tengah

• Received “Perkhidmatan Cemerlang” as Head of Department SPAD Wilayah Tengah

• Received Dean’s award during 1st semester Diploma in Actuarial Sciences

• Received Dean’s award during 3rd semester Degree in Actuarial Sciences AWARD A N D A C H I E V E MENT

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ c o n t . WORK E X P E R I E N C E S

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Position : Clerk (1 Year 4 Months)

• Key in application based on SOP within timeframe and prepare document for approval

THABAT MANAGEMENT & MARKETING, KOTA BHARU

July – August 2011 (1 Month)

Position : Part time tutor

• Taught Mathematic subject for Form 3

ETIQA TAKAFUL BERHAD, KOTA BHARU

January-May 2009 (5 Months)

Position : Intern

• Process the application new policy holder based on the requirement

Contact this candidate