Customer Service Manager

Laxmikanta Swain DOB : **-**-****

C/o-Late/Shri. Bishnu Mohan Swain. E-mail : **.********@*****.***

At- Padhunapada, New Collony, Mobile :+91-700*******

Po- Azimabad, Dist : Balasore 774-***-****

Pin-756001, ORISSA.

Career objective

Career objective is to make significant and positive contribution to business using knowledge and exposure of various facets of collection,recovery,marketing and customer service business gained over the years.

Summary and Achievements

1Maintained an excellent customer satisfaction rate with zero comebacks. Interface professionally and communicate easily with customers and co-workers; known for integrity and honesty in all customer dealings.

2Instrumental in increasing the Postpaid bill collection and Retention at Airtel.

3Accurately access problems and requirements of customers and provide adequate information and advice to help customer in decision-making.

4Excellent track record of Team Building, Leadership, Customer service and Marketing.

Work Experience

Company

Duration

Designation

Job Responsibilty

Company

Duratioion

Designation

Job Responsibility

Company

Duration Designation

Job Responsibility

Company

Duration

Designation

Job Responsibility

Company

Reliance Retail ltd

May 2018 to Till now

Store Manager

Handle Retail sector (Trends Footwear) as Incharge of store.maintain store profit in time to time.A good team working in my guidence. Customer service is main thing in retail sector.which I maintain properly.Same thing I trained to my team also.

Hari Udyog (P) Ltd.

August 2015 to May 2018

Sales Manager

Maintained Primary and Secondary by guiding Didstributor every month.

Try to achived target by guiding Distributor and Retailer in market.

Give proper instruction about Our product(PVC pipes) to Retailer for sales.

Bharti Airtel Ltd through (Spectrum consultancyIndia),BBSR

June 2014 to July 2015

PSR

Maintained Primary and Secondary by guiding Didstributor and Rd.

Every month try to achived target by guiding Distributor,Rd and Retailer in market.

Maintained of Gross(Activation)in every month to pul up our CMS.

Maintained SSO and LSO in market.

Lastly try to fulfilled all target given by company.

Bharti Airtel Ltd, BBSR(Company payroll)

November 2012 to June 2014

Spoke Manager, posted at Balasore Zone, Orissa.

Maintained activation tat in every month by entry document in right time in system.Maintained Spoke by guiding my team member time to time.Mantained low rejection by guiding Distributor, Rd and Retailer

AIRTEL (Bharti Tele-Ventures Limited) through G.D.Commercial, BBSR.

Duration

January 2006 to November 2012.

Designation

Senior Collection and Retention Executive, posted at Balasore Zone, Orissa.

Job Responsibility

Responsible for Postpaidbill recovery(90 buckets) and Retention of valuable customers at various Corporate, SMEs, Individuals, Business Entities, under Airtel Relationship Center in Balasore zone. And also extracting the same from nearby towns of Baripada and Bhadrak.

Also laying down various innovative strategies for the Bills recovery and Retention with the Customer care in-charge.

Professional Skills

1Well versed in MS Office and Internet Operation.

2Good Interaction skills.

3Good in Finalizing and closing of deals.

4Good negotiation skills.

5Good customer handling skills.

6Good in Distributor,Rd and Retailer handling skils

Academics

1Completed my M.B.A from F.M. University,Balasore,Orissa in the year 2010.

2Completed my Graduation in Arts from F.M. Autonomous College, Orissa in the year 2003.

3Diploma in Financial Accounting Computing from UNITECH, Balasore, Orissa in the year 2003.

4Completed my Intermediate (CHSE) in Arts from F. M.College, Balasore in the year 2000.

5Completed my 10th in HSE from Zilla School, Balasore, Orissa in the year 1998.

Other Information

Languages : English, Hindi and Oriya

Hobbies : Choreography, Acting.

Marital Status : Married

Gender : Male

Religion : Hindusim

Declaration : I do hereby declare that all the above information are true to my knowledge.

Date: Signature:

Place: (Laxmi Kanta Swain)

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