Customer Service Sales
Resume:
** ********** ****, ***** *****, California 92656
Phone : 949-***-****(Cell)
Mail : ************@*****.***
Experience:
International-Domestic Sales/Logistics/Marketing/Customer Service Management.
Key Areas of Qualification :
*Capable to bring up sales revenue to the company.
* International work experiences in USA,UK, Europe, Japan and Asia.
*Fluent in English and Japanese.
*People oriented with Strong interpersonal communication skill.
*Flexible and Detail Oriented with macro perspective.
*Excellent Problem Solving and Troubleshooting Skills.
*Ability to effectively Interact with all levels of management and customers.
Achievements :
*Directed and Increase Sales Profitability about 10 to 25 % for each company I worked.
*Established solid business relationships, such as engaged with Service Contract, with major accounts, Toyota, Sony, Panasonic etc.
The action Created Stronger Profitable / Solid Revenue to the company and heighten the company status among business partners.
*Differentiated service level from competitors by offering “ Pay Attention to Details “ concept to customers from our customer service team and management team.
*Created “ Core Customer Service Team “ for VIP who requires special handling of logistics.
This met level of VIP customer's needs and also increased workers productivity. And brought
new business by 10-25%.
As result of these efforts I achieved to make more solid revenue to the company by maintain current customers also expand new business and regain lost customers.
Employment Background :
YTN Associates (Self Employment) 2007- Present
Sales for artworks and poetry books also the Columnist for local Japanese Newspapers.
Contributed educational activities to popularize Japanese cultures among local society.
OOCL(U.S.A.),Inc.- San Ramon, California 1993-2006
Sales Director for Japanese account in S. California.
Handled major accounts for import/ export business. Created “VIP Customer Service Team” which greatly appreciated by VIP who hardly had known OOCL, Chinese Merchant Marin, before. Brought / increased new business and trust business partners.
2/2
Sea-Land Services, Inc.- Long Beach, California 1990-1993
Director Manager of Japanese International Customers.
Developed S. California accounts to reenforce sales activities and revenue.
Also replaced sales representative from Japan office to local hired personal. This saved large amount of administrative cost to the company.
American Isuzu Motors, Inc.- Whittier, California 1987-1990
Import Operations Manager.
Operated and directed all car and parts import logistics from Japan to USA.
Constant meeting with lawyers and Car-Carriers to direct improvement of operation and cost saving / safety issues also import duties update.
United States Lines – U.S.A/New York, United Kingdom/London 1978-1989
Divisional Sales Director for all Japanese import-export accounts in U.S.A. and Europe.
Successfully managed to expand business and increased revenue substantially, for that reason I was chosen twice as “Top Sales Manager of The Year” .
Education :
BS, Law
Chuo University, Tokyo Japan
English brush up course
University of California, Irvine
Computer Proficiency :
Microsoft Windows Office ; Word,Excel,PowerPoint,Outlook
Language :
English and Japanese
References :
Available upon request.
Contact this candidate