Website content coordinator/Intranet manager/SharePoint

LYNN FELSKE

Clemmons, NC 336-***-**** *******@*****.**.*** www.linkedin.com/in/lynn-m-felske

Information Technology (IT) professional with a diverse background in the health care and financial industries. Detail oriented Intranet Manager with a solid understanding of SharePoint publishing and team sites (front end). Experienced in creating, testing and maintaining sites on an Intranet utilized by 27,000+ team members. Skilled in planning, prioritizing and coordinating work to meet deadlines. Excellent verbal, written and interpersonal skills.

Independent thinker able to problem solve and adapt to change; effective communicator.

Excellent rapport with team members as well as internal customers at all levels throughout the company.

EXPERIENCE

Novant Health, Winston-Salem, NC 2008 - 2019

Solely responsible for corporate Novant Health Intranet (on SharePoint platform), driving increases in quality of content, performance and usability. (600+ Intranet publishing sites, 3,000+ SharePoint team sites)

Intranet Manager (2010 – 2019)

Redesigned the Intranet to a fresh look and improved functionality which increased ability to share corporate news in a timely manner reducing the amount of emails sent on a daily basis; upgraded from SharePoint 2010 to 2013 at the same time

Participated in rebranding the Intranet to adhere to new Novant Health brand standards resulting in consistency in communication throughout all web properties; upgraded from SharePoint 2007 to 2010 at the same time

Built Intranet from the ground up by migrating content from company’s legacy Intranet to a SharePoint 2007 platform. Led a team of four contractors and interns

Worked closely with business teams to develop requirements/programming specifications/test plans

Selected and served as a member of the Change Management Advisory Board (CAB) – a panel of individuals from each IT team who reviews high risk change requests to determine whether they are prepared/completed to be released to the production environment

Provided ownership of regular improvements to navigation, functionality and content

Created Intranet training documentation and trained approximately 50+ employees to become effective content managers for their departments

Coordinated and delivered business-wide review of Intranet content

Developed and fostered relationships with key stakeholders

Liaison between Corporate Internal Communications and IT

Participated in brainstorming concepts and directions for large company-wide announcements and campaigns resulting in increased employee adoption

Built new SharePoint team sites for employees/teams/departments to use as a collaboration tool

Reviewed, assigned and prioritized incoming production support requests

Key SharePoint responsibilities included: Managing site quotas and file size limits, reviewing and monitoring usage reports, administering and maintaining sites and subsites, managing security for sites and subsites, providing SharePoint support to end users, creating InfoPath forms for SharePoint sites and leveraging analytical skills with information systems

Other key responsibilities included: developing documentation including functional and technical specifications, experience as a project lead

Software Developer – Intermediate (2008 – 2010)

Developed and supported over 30 in-house applications

Built/updated/supported over 200 physician practice internet websites

Collaborated with Corporate Education to institute SharePoint Owner’s training which continues to be utilized in classroom instruction

Performed analysis on databases to incorporate provider data in a new physician search application on public-facing sites

Strategic Staffing Solutions, Charlotte, NC 2007

Consultant for Wells Fargo

First Place (A Subsidiary of Wells Fargo & Company), Charlotte, NC 2007

Consultant for Wells Fargo – continued performing same duties as previous position

Wells Fargo & Company, Winston-Salem, NC 1996 – 2006

Systems Analyst/Programmer, Assistant Vice President

Positions prior to 1996 include: Novant Health, Winston-Salem, NC - Computer Programmer/Analyst; Wake Forest Baptist Health, Winston-Salem, NC - Computer Programmer/Analyst, Information Services

SKILLS, TOOLS AND PROGRAMMING LANGUAGES

Software tools/skills

Intranet/Intranet strategy

Service Now

SharePoint (2007/2010/2013)

Adobe Acrobat

Content management

Knowledge management

Corporate communications

Agile/Scrum

Data analysis

Zoom; Skype

Content management systems (CMS): SharePoint, Eprise, Teamsites

Microsoft Office: Word, Excel, Paint, PowerPoint; Outlook, Teams

Programming languages

HTML5

Javascript

InfoPath

CSS

XML

XSLT

ACHIEVEMENTS/AWARDS

Recipient of the 2013 Novant Health Circle of Excellence Award for outstanding customer service

Placed 2nd in the 2017 eHealthcare Leadership Awards in the Best Intranet category (out of 900 entries)

EDUCATION

Associate of Applied Science (AAS) in Business Computer Programming, Forsyth Technical Community College, Winston-Salem, NC

Graduated with high honors sustaining an overall GPA of 3.98/4.0

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